Close Finance CI Reviews 112

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and clear communication, making the entire process smooth and easy to understand. Many people highlight the exceptional customer service, noting the team's dedication and personalized approach. Reviewers frequently mention the efficiency of the service, with quick response times and a seamless user experience. People appreciate how quickly their needs are addressed and how straightforward the overall process is. However, a small portion of people felt their experience was not positive and would not use the company again.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, efficient,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Response time

People report positive experiences with response time. Customers consistently praise the quick and efficient... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a VERY last minute loan due to flight cancellation issues for holiday. Lucy helped me get the loan I needed in under four hours so that we could get a same day flight and not miss any of our... See more

Company replied

Rated 5 out of 5 stars

Five stars for Cleone Steadman! She was patient, helpful, and kept me updated throughout the process. She made sure I understood everything that was happening. Couldn't have asked for better suppor... See more

Company replied

Rated 5 out of 5 stars

Justin was very helpful from the get go! Explained everything clearly and ensured we were happy with all aspects before continuing. Patient when it came to multiple questions! Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with the service I received from Close Finance and especially from Justin. He was professional, helpful, and guided me clearly through the whole loan process. Everything was handled smo... See more

Company replied


Company details

  1. Financial Institution

Written by the company

At Close Finance C.I, we offer a range of flexible personal and business loans to individuals and businesses in the Channel islands - Jersey and Guernsey. We have been providing the islands with friendly, prompt and professional services for over 50 years. With quick decisions made locally, Close Finance are your financial friends.


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! Professional service, expert guidance on product selection, and a warm, welcoming atmosphere that put me right at ease. My meeting with John at the headquarters office was impeccably prepared and highly professional. Thank you for the great service!"

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to get my wife a new car as…

I wanted to get my wife a new car as her other one was coming to the end of its life with us and John De La Mare was very helpful in sorting me out a Personal Loan quickly and efficiently within 24 hours I had the money in my account and could go ahead with the purchase Thank you Close Finance for your service.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

The staff and John have been amazing…

The staff and John have been amazing they are all very helpful and they all remember me, they always have a smile on their faces and happy to help. John has been an amazing help this week sorting everything out for me.

Cindy

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Lucy Hockey - amazing! 5 stars

Lucy was very quick with responding to my application and was in the same day signing.
Would definitely recommend Lucy Hockey, very polite and instantly puts you at ease

15 May 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Emily,
We are so glad to hear about your positive experience and quick service!
We really do appreciate you sharing your kind words about Lucy, and for your recommendation!
Best regards,
Close Finance CI

Rated 5 out of 5 stars

What makes this experience exeptional…

What makes this experience exeptional is how Marie Booth make us feel
And how smoothly everything gets held
And the transparency
Really highly recommend and appreciate it

8 May 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Jorge,
We are so happy to hear you had such a positive experience with us!
We truly appreciate your kind words about Marie and how she made you feel.
Thank you for sharing your feedback and for your recommendation.
All the best,
Close Finance CI

Rated 5 out of 5 stars

Marie Booth was AMAZING..

Marie Booth was, as always, an absolute legend and a genuine pleasure to deal with. Professional, efficient, approachable, and always willing to help — the whole process was handled brilliantly from start to finish.

As for Close Finance, they have been my go-to finance company for many years now, and there’s a reason for that. They’ve consistently been there whenever I’ve needed support, and the service has always been outstanding.

In a world where good customer service is becoming rare, Marie and the team continue to set the benchmark.

Highly recommended.

15 May 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Marco,
We are so pleased to hear about your consistently positive experiences with us!
Thank you!
It is wonderful to know that our team has provided excellent service and support over the years.
We truly appreciate your kind words about Marie, and your continued trust in our services.
Best wishes,
Close Finance CI

Rated 5 out of 5 stars

Close Finance - Marie Booth Highly Recommended

Been a client of Close Finance for many years and cannot recommend them enough. Always dead quick and helpful and approachable.
Marie Booth who has assisted me a few times is a star and a credit Close Finance, always so helpful and efficient.

12 May 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Scott,
We are so happy to hear about your positive experience and long-standing relationship with us.
We truly appreciate your kind words about Marie and your loyalty.
Thank you so much for your review and recommendation!
Best regards,
Close Finance CI

Rated 5 out of 5 stars

5 star for Cleone

Excellent service from Cleone Steadman. She was friendly, professional, very helpful, and always quick to respond. Everything was handled efficiently and made completely stress-free for me. I really appreciated all her support and communication.

13 May 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Bart,
We're so happy to hear that you had such a positive experience!
We appreciate your kind words regarding the efficient and stress-free support you received from Cleone.
Thank you very much for your feedback.
Best wishes,
Close Finance CI

Rated 5 out of 5 stars

Very friendly and great customer…

Very friendly and great customer service. Managed to sort out what I needed quickly.

8 May 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Simon ,
Many thanks for leaving a review.
We're happy to hear that you found our team friendly and helpful!
We appreciate you taking the time to share your positive experience with us.
Best wishes,
Close Finance CI

Rated 5 out of 5 stars

Great experience

Ver efficient , professional, seamless onboarding.

8 May 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Regina,
Thanks so much for leaving a review.
We're glad you found our onboarding process efficient and professional.
Thank you for your positive feedback; we appreciate it!
Best regards,
Close Finance CI

Rated 5 out of 5 stars

Excellent service as always

Excellent service, I have used Close Finance CI many times and usually deal with Justin, always very helpful and quick on decisions, all paperwork explained and processed in a very timely manner.

6 May 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Simon,
It's great to hear that you've consistently received helpful and efficient support, usually from Justin, with clear explanations and timely processing.
Thank you so much for sharing your positive experience!
Best regards,
Close Finance CI

Rated 5 out of 5 stars

Five stars for Cleone Steadman

Five stars for Cleone Steadman! She was patient, helpful, and kept me updated throughout the process. She made sure I understood everything that was happening. Couldn't have asked for better support!
Thank you🫶
Cristina Simona

28 April 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Cristina,
Thanks very much for leaving a review.
We're so happy to hear that you had such a positive experience!
It's wonderful to know that the support you received from Cleone was helpful and informative.
Thank you for sharing your feedback!
Best wishes,
Close Finance CI

Rated 5 out of 5 stars

Cleone was wonderful help always polite…

Cleone was wonderful help always polite and understandable also she helped me throw out the procedure she helped me with any questions I had about the deal we were making, I really recommend people to go with her!

6 May 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Andre,
Thank you very much for leaving a review.
We're happy to hear that the assistance you received from Cleone was helpful and informative.
We appreciate you recommending our services and thank you for your positive feedback!
Best wishes,
Close Finance CI

Rated 5 out of 5 stars

Flawless service by Lucy

Lucy has been great, she responded in a very quick manner and got the process done flawlessly, highly recommend! - Fabi

5 May 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Fabian,
We're so happy to hear that Lucy ensured the process was completed flawlessly and in a timely manner!
We really do appreciate your recommendation and positive feedback; thank you for sharing.
Best regards,
Close Finance CI

Rated 5 out of 5 stars

Brilliant All Round

Really professional and also helped me in a really timely manner. Was a brilliant experience all round and would definitely recommend.

1 May 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Josh,
We're very happy to hear that our professionalism and timely help resulted in a brilliant experience for you.
We really appreciate your review and recommendation!
Thank you,
Close Finance CI

Rated 5 out of 5 stars

Close finance have been very helpful!

Close finance have been very helpful! Nothing seems to be too much trouble and everything has been plain sailing with them. Their customer service has been top notch.
Definitely recommend and would 100% get another loan in the future if I need to.

24 April 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Libby,
We're so happy to hear that our team has been helpful and provided top-notch customer service!
We appreciate your recommendation and are glad you had a smooth experience.
Thank you for leaving a review and for your positive feedback!
Close Finance CI

Rated 5 out of 5 stars

Last Minute Holiday Loan

I needed a VERY last minute loan due to flight cancellation issues for holiday. Lucy helped me get the loan I needed in under four hours so that we could get a same day flight and not miss any of our holiday. The entire team was so helpful and Lucy especially was so understanding, lovely and patient. I would highly recommend Close Finance if you ever find yourself in a bind!

27 March 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Jackie,
We're so happy to hear that we could assist you with a last-minute loan during such a stressful travel situation!
It's great to know that our team, especially Lucy, provided understanding and efficient service.
Thank you for leaving a review and for recommending us!
Best wishes,
Close Finance CI

Rated 5 out of 5 stars

I would like to thank Cleone and the…

I would like to thank Cleone and the team for there support they are given our business.

24 April 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Raymond,
Thank you for leaving a review for us.
We appreciate your kind words and are so happy to hear that Cleone and the team's support has been beneficial for your business.
Here's to a successful long-term partnership!
Best regards,
Close Finance CI

Rated 5 out of 5 stars

Fabulous

Marie was a great help and made the car finance service very easy and simple

23 April 2026
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Hi Vicky,
Thank you for leaving a review for us.
We're so happy to hear that the car finance service from Marie was easy and simple for you. We appreciate your positive feedback and are grateful for your comments.
Best wishes,
Close Finance CI

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