Clomaná Beauty Reviews 108

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly highlighting the makeup sponges and pyjamas for their comfort and effectiveness. Many consumers also commend the outstanding customer service, noting the staff's helpfulness and quick responses to inquiries. People frequently express their love for the brand and the care that goes into each item. However, some customers have reported dissatisfaction with order fulfillment, experiencing slow dispatch times or lost orders. A few other people also felt that customer service responses were occasionally slow or unhelpful, and there were isolated concerns about product consistency and issues with refunds for faulty items.

What people talk about most

Product

Reviewers mention positive feedback about product, with many praising the high quality and effectiveness of... See more

Quality

Users describe positive interactions with quality, consistently praising the amazing quality of various... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting that the team genuinely... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction, praising the quality of... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's kindness,... See more

Based on these reviews

Rated 4 out of 5 stars

The make up sponges and face cream are fantastic and so far I have yet to find a product that compares. The customer service needs to be looked into as replies are slow . I have recently placed a... See more

Company replied

Rated 4 out of 5 stars

Have bought both the marshmallow sponge and some pyjamas from them and both are amazing quality. I wouldn't use any other beauty blender and it is a tool I use every day. I got a mystery box for the p... See more

Company replied

Rated 4 out of 5 stars

Love ordering from clomana, the quality of their products is unmatched! Especially the CMFT pyjamas. Every time I’ve communicated with the team I’ve always had a prompt response from them. Although de... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Clamona Beauty! Everything Chloe and the team create is such amazing quality - you can really tell how much care goes into each product. The marshmallow sponges are a total ga... See more

Company replied

Rated 5 out of 5 stars

I’ve been using marshmallow sponges for years, starting with the original Coco Cosmetics by Chloe chocolate ones, and I’ve never found anything that compares. They’re incredibly soft, give such a flaw... See more

Company replied

Rated 5 out of 5 stars

Absolutely adore this company! I’ve bought around six pairs of pyjamas, a dressing gown, and a hooded blanket, and the quality has been amazing every single time. Delivery is always quick, and t... See more

Company replied

Rated 5 out of 5 stars

I have many products from Clomana and are always of the highest quality. The marshmallow sponges are amazing. I also have about 10 pairs of their cmfrt pyjamas, literally the only pyjamas I can wear.... See more

Company replied

Rated 1 out of 5 stars

Been waiting weeks for delivery or dispatch. Nothing has happened. Unbelievable honestly for the amount I spent on this order to have received nothing weeks later. Customer service is shocking and don... See more

Company replied

Rated 5 out of 5 stars

The comfiest pyjamas I’ve ever owned. I own 10 pairs and genuinely wish I had drawer space for more. Unbelievably soft cotton and 5% spandex for a lovely bit of stretch. My favourites are Alice and Ta... See more

Company replied

Rated 5 out of 5 stars

I have been shopping with clomana online for over a year and have been in store several times. This company is one of the most open and honest I have ever come across. All the staff work so hard and t... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Clomana enough! I’ve been ordering from Clomana for years now and I’ve always had a very positive experience! The quality of Clomana and CMFRT items are always amazing! CMFRT is so... See more

Rated 5 out of 5 stars

A truly gorgeous and luxurious brand. I own quite a few pairs of pjs & also the wren robe and Flossie robe, The quality of them I’ve found you really can’t beat, you really do get what you pay fo... See more

Rated 5 out of 5 stars

Absolutely amazing service & products. At Christmas they had delivery issues & the staff went above & beyond to sort all issues. Even added over £40 of extras in each order as an apology. The communic... See more

Rated 5 out of 5 stars

What can I say but....AMAZING. I wanted to invest in my sleep and upgrade my pj's. I'd heard the name clomaná from a number of people. I spent time reading reviews, because let's face it when you rea... See more

Company replied

Rated 1 out of 5 stars

I’m disappointed in the lack of consistency and help. My orders have been cancelled multiple times due to a poor stock system/ management. Returning something due to sizing issue ( factory issue) aski... See more

Rated 5 out of 5 stars

I’ve been buying from clomana for many years. I swear by their beauty blenders and soft skin cream is absolutely incredible! I am not utterly obsessed with cmfrt to the point it’s taking over my... See more

Rated 5 out of 5 stars

Great customer service, I unfortunately had to return some clothing items and found Ellie very helpful. Not only was my returned items acknowledged promptly I also had my refund within one hour of t... See more

Rated 1 out of 5 stars

Terrible correspondence and worse customer service. Won't go into all the boring details but it's obvious they are unaware of the Consumer Rights Act 2015. I read a review on here about them making a... See more

Rated 5 out of 5 stars

The quality of their pyjamas is unreal! I have so many pairs and I will get more. I recommend them to everyone I know. then the makeup sponges, the softest, I will never look anywhere else for them an... See more

Company replied

Rated 5 out of 5 stars

The customer service team here are second to none they always make sure that the purchasing experience is easy even when issues happen. The quality of the products from this company is insane.

Company replied

Rated 5 out of 5 stars

I’ve ordered from here multiple times and in love with the products and their quality. It’s mainly the nightwear I purchase but I have got some beauty products from them too. The pyjamas are amazing,... See more

Rated 5 out of 5 stars

In love with the CMFRT pjs own soo many, they are super comfy. The marshmallow sponges are game changing won’t use anything else.

Company replied

Rated 5 out of 5 stars

I couldn’t say anything bad about clomana if I tried. I first tried the marshmallow sponge many years ago while still being packaged like cupcakes (that’s what intrigued me to buy them 😂) I have bee... See more

Company replied

Rated 5 out of 5 stars

Customer service is incredible. I contacted them via email as I had a very minor quality issue with a purchase of a sponge and Carley sent me out a new one free of charge! I absolutely love the mega m... See more

Company replied

Rated 5 out of 5 stars

I now have 17 pairs of Cmft pjs and they're the comfiest thing I've ever worn!! Customer service is always top notch and for the way they wash, wear and last they're worth every penny.

Rated 5 out of 5 stars

The best pyjama’s I’ve ever had, once you try you’ll get addicted & want them in every colour. Never had better costumer services, nothing is ever a problem and they get back to you straight away to h... See more

Rated 5 out of 5 stars

I absolutely love these pj’s and find the quality to be second to none. On the rare occasion I have had to email regarding an item it was dealt with promptly and to my satisfaction. I have bought pai... See more

Rated 5 out of 5 stars

Think i own almost everything this brand has brought out, from the first ever dressing gown in 2022! I have always had an amazing experience with quality and customer service! Will always continue sho... See more

Rated 5 out of 5 stars

Honestly I just wanted to say how lovely my experience has been with this company 💕 I had an issue where my order unfortunately got lost in transit, but as soon as I reached out, Ellie from... See more

Rated 1 out of 5 stars

Whilst I love their blenders , I won’t be ordering again as there are others as good on the market. Their delivery is pitiful in this day and age and their customer services next to useless

Company replied

Rated 5 out of 5 stars

Makeup routine staple. I have been buying from Clomana since 2021 ! The products are amazing quality so you can see how much care goes in to them from the sponges to the soft skin cream to th... See more

Rated 5 out of 5 stars

I have ordered a few times from Clomana now, and each time i have become obsessed with the pjs! Over Christmas period with the pre-order delays i was well informed with dates of delivery etc. i didn’t... See more

Rated 5 out of 5 stars

Customer service always go above and beyond for you and the quality of the products are amazing! Nowhere else I'd shop now for make up sponges, moisturiser and the pajamas 🤍🫶🏼✨ the best quality a... See more

Rated 5 out of 5 stars

The best ever. I remember the first even marshmallow Chloe brought out now to the pjs and just received my dressing gown. I can’t take it off!! Can’t fault the products or the team that work alongside... See more

Company replied

Rated 1 out of 5 stars

Poor customer service, received a faulty pair of pjs which are two inches shorter and not been made correctly won’t give refund just told to make do

Rated 5 out of 5 stars

recieved my mystery pjs today i love them!! have been ordering from clomana for years! since way before the rebrand, and im actually obsessed with chloes pjs!! i have so many pairs its unreal would de... See more

Rated 5 out of 5 stars

Always had a great experience with clomana! Good customer service, I’ve only had one fault product and it was immediately replaced!

Company replied

Rated 5 out of 5 stars

Best luxury nightwear that I have ever purchased, The quality really is second to none. Soft skin cream is a game changer. Fantastic customer service.

Rated 5 out of 5 stars

Amazing product. Only ever had one issue was when I pre ordered a set and it took about 2 months to arrive but when it did they sent goodies with it to make up for the delay.

Company replied

Rated 1 out of 5 stars

I was completely skeptical about buying the cream, as products just never work for me. Seeing Chloe’s journey and how she struggles with eczema, I thought that maybe just maybe this would work. Sadl... See more

Rated 5 out of 5 stars

Clomaná’s Marshmallow sponge is the best sponge I’ve ever had! It’s super soft hence the name. It comes in a variety of shapes and sizes for perfect application! I should also mention it’s great... See more

Rated 5 out of 5 stars

Not sure what everyone is going on about poor quality or bad customer service. Used Clomaná for years and their quality and customer service has been fantastic. Every problem I’ve had they have sorte... See more

Rated 5 out of 5 stars

Amazing brand with beautiful products! Have always been super happy with everything I have received and when I have needed help customer service has been the best.

Rated 5 out of 5 stars

Honestly I won’t buy any other pjs now these a the best! The quality is unreal! And the soft skin cream has completely changed my skin for the better!

Rated 5 out of 5 stars

I love all the products. I have loads of pj’s and they really are quality! Once you have a pair you never want to go back to cheaper ones. Marshmallow sponges are so good for make up and the cream... See more

Company replied

Rated 5 out of 5 stars

The best make up sponges you’ll ever use on your face & THE BEST PJs out there! Any issues I’ve have been solved efficiently from either Chloe or Mia. Love all the products Chloe sells! I could star... See more

Rated 2 out of 5 stars

I decided to treat myself to a gorgeous Wren dressing gown. However when it arrived, the Medium absolutely swamped me. I contacted Clomana to organise a return (as per the returns process you have... See more

Rated 1 out of 5 stars

I ordered the waffle robe at Christmas as a treat and the fabric was stiff and uncomfortable. The pyjamas were a beautiful colour i ordered Connie. Spending more than £80 i expected to have at least... See more

Rated 1 out of 5 stars

Disappointed in the customer service and quality. I bought a set last November for £70, barely worn and I contacted them to say the quality was poor and the fabric had ripped. I understand I was out... See more

Rated 4 out of 5 stars

Placed an order 12/01 for the flossie robe, took a week to dispatch due to January sales which is fine. Unfortunately tracking hasn’t updated in over a week with Royal Mail so is presumed lost. I’ve b... See more

Rated 3 out of 5 stars

I absolutely love the Cmfrt pjs and are the only ones I now own. However, the way xmas 2025 was handled is poor. They had items on pre order but said they now removed it as the order was arriving that... See more

Company replied

Rated 1 out of 5 stars

Order placed weeks ago and it's like it's fallen into a big black hole I've emailed customer services twice and also left a voicemail asking for an update. To date , I have not received either a resp... See more

Company replied

Rated 5 out of 5 stars

Only nice things to say about Clomana. Great quality products. Whenever something has happened (only once) which wasn't their fault, customer service was great.


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely love this brand and i…

I absolutely love this brand and i purchased 3 pairs of the pjs in the January sale and it took 3 days for me to be able to pick them up. Chloe and the girls are so polite and friendly and always try their best to make everyone’s experience the best whether that’s online or in the store. I have 5 pairs of the pjs and will be buying more. I’ve even purchased my little girl some too.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

The best pyjama’s I’ve ever had

The best pyjama’s I’ve ever had, once you try you’ll get addicted & want them in every colour. Never had better costumer services, nothing is ever a problem and they get back to you straight away to help with whatever issue you have.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Makeup routine staple

Makeup routine staple.

I have been buying from Clomana since 2021 !
The products are amazing quality so you can see how much care goes in to them from the sponges to the soft skin cream to the pjs! Each product tells a different story to this business.

The team at clomana go above and beyond to help and do their best to get everything shipped in a timely fashion. I could not recommend this company and there products more if I tried.

Thank you for creating an inclusive brand all round🤎

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience with this…

I’ve had a great experience with this local company from start to finish. The products are beautiful and clearly made with care and quality in mind. Communication was helpful and reassuring, and any questions I had were answered professionally.

Although delivery took a little time, the team kept me updated and the product was absolutely worth the wait. It arrived well packaged and exceeded my expectations.

I’m really pleased with my purchase and would happily recommend this company to others. I’ll definitely be ordering again in the future!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

🩷🩷 Wow!!

🩷🩷 Wow!!! Love everything that comes from here! The quality of the PJ’s is just STUNNING! I will never wear any others now! Xxx
The make up sponges …. The best quality ever and give a flawless application 🩷
The silk pillow cases are the best quality I’ve ever used! 🩷
The soft skin cream is beautiful 🩷
The make up brush/sponge soaps smell Devine and remove all traces of make up 🩷
The fake tan goes on flawlessly with no streaks and lasts ages🩷

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love these pj’s and find…

I absolutely love these pj’s and find the quality to be second to none. On the rare occasion I have had to email regarding an item it was dealt with promptly and to my satisfaction. I have bought pairs as gifts as well as for myself and they were extremely well received. I would recommend.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible communication and letting customers down

Ordered a Christmas Eve box, they took the order knowing they didn’t have any stock of the pyjamas. They had no communication of this to the customer, if I knew this wouldn’t have ordered. They waited until 16th December to tell customers they didn’t have the pyjamas yet and they’d post the Xmas eve boxes on 22nd Dec when they arrived - useless to me that lives in Northern Ireland. If they actually communicated these issues to the customer it might have been fine but they went radio silence until the very last minute, and customer service is abhorrent.. basically non existent. It took me days ringing to finally get a phone call answered. I ended up paying a lot of money for a Xmas eve box containing pyjamas I didn’t want.. as well as cheap items from SHEIN with their logo on. Love their pyjamas but not worth the money, or the hassle. Avoid at all costs

16 December 2025
Unprompted review
Rated 4 out of 5 stars

Have bought both the marshmallow sponge…

Have bought both the marshmallow sponge and some pyjamas from them and both are amazing quality. I wouldn't use any other beauty blender and it is a tool I use every day. I got a mystery box for the pyjamas and I love them they are so comfortable and not usually a colour I would go for but I still love. I do feel customers would be communicated with more about estimated delivery time but that would be the only thing.

30 January 2026
Unprompted review
Clomaná Beauty logo

Reply from Clomaná Beauty

Hey Grace,

Thank you so much for this positive feedback, it means a lot!

We are so happy to hear that you love all of our products.

We do state a 2-10 working day dispatch time on our website but we will definitely take this on board!

-Customer service team x

Rated 5 out of 5 stars

Think i own almost everything this…

Think i own almost everything this brand has brought out, from the first ever dressing gown in 2022! I have always had an amazing experience with quality and customer service! Will always continue shopping here!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products and staff

Have been ordering from here since June last year and the pyjamas are the best ever and worth every penny.

Have ordered during new releases and sales and delivery does take a little longer but you are always informed before ordering.

Super fast delivery every other time and customer service are amazing to deal with when I did once have a small issue about missing socks.

Soft skin cream has worked wonders for my rosacea skin.

1 January 2026
Unprompted review
Rated 4 out of 5 stars

Love the CMFT pyjamas

Love ordering from clomana, the quality of their products is unmatched! Especially the CMFT pyjamas. Every time I’ve communicated with the team I’ve always had a prompt response from them. Although delivery times can be frustrating at times, it’s worth it for the products.

30 January 2026
Unprompted review
Clomaná Beauty logo

Reply from Clomaná Beauty

Hey Habiba,

Thank you for much for this lovely review!

We are so happy to hear you love all of our products, the pjs are the best!!

We do try our hardest to get orders out as fast as possible but if we have a sale or a new drop, sometimes it can get s little bit hectic.

-Customer service team x

Rated 5 out of 5 stars

Love the pjs

Love the pjs, probably have in the range of about 15-20 pairs now and I will continue to buy more 🙌🏼 never had any issues with customer service, iv always had a reply the same day and when we got eventually got our pre orders after Christmas of the Connie and Blair pjs my box must of had anywhere between £20/£30 worth of free CLOMANÁ products in it as an apology for the late arrival!!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I love everything about Clomana

I love everything about Clomana. The sponges were the first things that I discovered 5 years ago. I have purchased so many since then because you can never have enough marshmallow sponges! Near the end of 2025 I invested in CMFRT after being quite sceptical of the price of them but I now see why because they are the comfiest & most breathable pjs I’ve ever had, I now have Penelope, Flossie & Connie. I’m normally quite body conscious when in PJS but CMFRT ones make me feel so nice in my body and I sleep better too. They are perfect for my sensitive eczema prone skin. I recently bought the Flossie robe and I literally live in it - it’s the cosiest robe I’ve ever had. I love that it has a button and built in robe tie! Love love love clomana and cmfrt. Cmfrt has become a part of my routine especially on my days where I feel down & need self care comforts which I now get from Cmfrt / Clomana. Can’t wait to see what you bring in 2026🥰🩷

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Lovely team and fab customer service

Ordered multiple times for delivery and collection.
On one occasion my item wasn’t available so changed the order but the customer service were brilliant via email. Would get back to me within 24 hours and promptly sorted the issue. In busier periods it’s been a longer wait for items but this is understandable as it’s a small team. Everyone is always lovely when I’ve popped in for my order too.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Clomaná and Cmfrt do it all!

Clomaná’s Marshmallow sponge is the best sponge I’ve ever had! It’s super soft hence the name. It comes in a variety of shapes and sizes for perfect application! I should also mention it’s great for people with dry skin, which blends amazing! No patchy, cakey finish!
Best makeup sponge and has been proven!
They also have their incredible pyjamas they do as well for the perfect Cmfrt night! They are 95% cotton which is perfect for people with sensitive skin and 5% spandex which adds stretch and make them breathable all year round even with hot sweats.
Also can’t not forget to mention ‘The Soft Skin Cream’ it’s hands down the best moisturiser for people with eczema prone, sensitive, dry, dehydrated skin (like myself included) 🙌 It’s so silky smooth on the skin and after a few uses your skin looks so glowy and healthy! Literally like glass 🤩
Clomaná has it all from makeup tools, Cmfrt pyjamas and lounge wear, to even now skincare! Clomaná is forever developing and creating incredible things! 🤩👏
Want to give a big shout out to Chloe the owner and all the team how amazing and kind they are to their customers and community! Always 💛

30 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look