While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My bag is broken (I'm still covered within my 2-year guarantee) and I contacted customer service two - three months ago and still no reply. I'm very disappointed because I loved this bag so much. I will not buy from this brand again.
Watch-out - I have been contacting them already since 2 months for a return. They simply do not reply…
The bags are nice but not formal enough now for this occasion. But I can’t return, never had such experience.
Don’t buy, this company will steal your money and not react to any means of communication. I’ve ordered a bag of over 500 euros and they haven’t been available since the order was confirmed a month ago while they promote a 3day free delivery. They do however keep spamming me with newsletters and keep posting on social media. All shops are closed so I assume they are facing bankruptcy but try to hoax as many people as possible before they go down.
Quickly after buying my Clio bag (#Neptune Big Grained) stains appeared. I'm very careful with my bag, never put it on the ground and still the leather seems to react to something, the colors fades and there are several large stains. After several mail exchanges customer service stopped answering.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
