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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its impressive build, stability, and durability. Many people appreciate the exceptional battery life, speed, and smooth ride, making it ideal for daily commutes and recreational use. The customer service is frequently described as excellent, with prompt and helpful responses to inquiries. The delivery service is also often commended for its speed and efficiency. However, some customers experienced issues with shipping times due to customs. A few people also reported problems with specific scooter components, such as brakes or a faulty battery, and expressed dissatisfaction with the customer service in these instances, mentioning difficulties in getting assistance or receiving conflicting information.

What people talk about most

Product

People report positive experiences with product. Many customers praise the scooters for their speed,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the scooters as "A1 fantastic,"... See more

Customer service

Users describe positive interactions with customer service, highlighting their kindness, helpfulness, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

User experience

Reviewers mention positive feedback about user experience. Customers praise the ease of use, with many... See more

Based on these reviews

Rated 5 out of 5 stars

“If you think scooters are slow… you haven’t seen THIS.” That’s exactly what came to mind the first time I rode the FOHOLO F19. With a 55 MPH top speed, 7,000W dual motors, and long-range batt... See more

Rated 5 out of 5 stars

I recently purchased this scooter and couldn't be happier! The build quality is impressive—it's sturdy and very durable, which gives me confidence in its longevity. The battery life is exceptional; I... See more

Rated 5 out of 5 stars

Ordered a new Seat, Fender, Taillight & Kick Stand. Great quality on all parts.. Some time on shipping because of customs but they kept me informed with Tracking!!! FYI Top Riding, Put a link to... See more

Rated 5 out of 5 stars

I purchased the ZSNAKE Z37 for my son's birthday in July. He had electric scooters in the past but this one exceeded all expectations. Quality and stability of the scooter were impressive. He loves th... See more


Company details

  1. Electric Utility Company

Written by the company

TopRiding is a globally recognized brand specializing in electric scooters and electric bikes. Established in 2015, the company began as a trusted B2B partner for leading international brands, building a strong reputation through advanced design, R&D, and manufacturing expertise. Since 2024, TopRiding has shifted its focus to the consumer market, delivering high-quality, eco-friendly mobility solutions to riders worldwide. With sub-brands including FOHOLO, ARICH, ZSNAKE, and EFGBIKE, TopRiding products are widely embraced across Europe and North America for urban commuting, long-distance travel, and extreme sports. Beyond products, TopRiding provides comprehensive brand support, reliable technical assurance, and an active rider community — striving to be a trusted long-term partner in everyday mobility.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

81 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

For this to be my first e scooter

For this to be my first e scooter, I am satisfied and happy with this brand and absolutely enjoy the smooth rides from scooter and it looks great with many compliments on look and performance. My only issue is with the connector to the LED screen , in which have found to be difficult to connect due to the very small holes to connect the cord , difficult to see to connect. Overall would definitely recommend to anyone looking for great quality scooter and would most definitely pick this brand again for any future pick and purchase of a great scooter. I totally recommend and enjoy with each ride to commute.

21 March 2026
Rated 5 out of 5 stars

I had some issues with my scooter from…

I had some issues with my scooter from topriding and they took care of it for me asap . Great customer service and definitely helped me tremendously which I greatly appreciate all this company did for me . This company definitely definitely keeps their word and I highly recommend them when it comes to their scooters as well as helping with any issues you may have like they did for me. Again thank you sooooooooo much top riding.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing scooter and support

My son has the ZSNAKE Z37 and absolutely loves this scooter. He rides practically every day. He rides soo much through some tough terrain he got a tear in the valve stem and we contacted customer support and they responded within a few hours and we quickly had a replacement part ordered and ready to be shipped. Their customer service is amazing and is always there to help. Would highly recommend Too Riding if you’re looking to purchase a reliable, sturdy and durable scooter!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

The whole scoot in general is A1…

The whole scoot in general is A1 fantastic strong study adjustable foholo19 hands down dose the job ...5 star ...amazing scooter !!!...no issues or complaints just would think they come with cruise control and maybe be able to turn on and off the neons other than that perfect scooter ...THANK YOU

19 March 2026
Rated 5 out of 5 stars

I love my new scooter

I love my new scooter. The F15 from top writing scooters, I'm extremely fun lots of power. Lots of stamina, plenty of battery live. I'm very comfortable, especially with the seat because I have a hip issue, so I have to sit down and this scooter is fantastic. It's beautiful also at night. Kudos to the folks at top writing scooters.Thank you.My name is stephen burze.This is a five star review

31 March 2026
Unprompted review
Rated 1 out of 5 stars

My sensor was damaged...now it's…

My sensor was damaged...now it's costing me $600 to replace it

18 March 2026
TopRiding logo

Reply from TopRiding

Hello, how did your sensor get damaged? You can contact our after-sales service team directly at support@topriding.com. We are happy to solve the problem for you. It won't take you $600.

Rated 5 out of 5 stars

I absolutely love this scooter

I absolutely love this scooter. The fastest and strongest I have ever ridden. Handles Offroad and trails as well as my kids to school. We are having a blast riding this. It has easy mode my 10 year old can ride and extreme I enjoy. It truly has been a great purchase. The dual chargers make it charge really quick as well.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Well built scooter

Well built scooter. It’s built more like a motorcycle. Everything works great very smooth to ride, faster than my zero 10x and I think it’s better. You won’t be sorry about your Z snake their built very well. I’m very happy with mine

22 February 2026

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