Clinical Partners Reviews 

10,244
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,158 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff are exceptionally kind, professional, and truly understanding throughout the entire assessment process. Consumers also genuinely appreciate the remarkably smooth online portals, simple questionnaires, and clear, supportive guidance provided by the team from start to finish. However, some people mentioned that it can be very difficult and frustrating to reach customer service by phone. Others noted that waiting times for appointments, follow-ups, or final documentation can sometimes feel quite long and challenging. Many individuals still feel very pleased overall because the practical outcomes ultimately provide great peace of mind.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently kind, patient,... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assessments.... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and informative... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is straightforward,... See more

Response time

Customers consistently note ambiguous experiences with response time, reflecting a high level of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall waiting time was great, and they did so well to support myself and my son throughout his assessment and his diagnosis. They done very well in understanding him, and i couldn't of asked... See more

Rated 5 out of 5 stars

A fantastic weight off my shoulders to start with. A brilliant, knowledgable, professional, caring, articulate and wonderful specialist clinical. She was brilliant. The comprehensive report was fantas... See more

Rated 5 out of 5 stars

I was very nervous at first but it was a very comfortable session, Adil was very understanding and informative on how I feel. This really helped me understand myself further now I have a clearer mind... See more

Rated 5 out of 5 stars

Clinical Partners were amazing with my daughter from start to finish. Multiple video appointments, staff were incredibly professional. The wait time for an ASD assessment was 5.5 months at that point... See more


Company details

  1. Mental Health Service
  2. Child Psychologist
  3. Mental Health Clinic
  4. Psychiatrist
  5. Psychologist
  6. Psychotherapist

Written by the company

We are one of the UK’s leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental and emotional difficulties to get better. Through in-person and remote appointments, we connect thousands of patients with senior clinicians for a range of mental health difficulties including autism, ADHD, anxiety, and depression. Mental health affects us all. Whatever your challenge, we're here for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.6

All reviews

(10,244)

5,180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great experience

The waiting time was shorter than I expected, albeit a year but understand that there are waiting lists. Once the ball started rolling so to speak, the process was very quick.
However, I was not expecting an 8.15 Saturday morning call to make an appointment and then could not contact by phone as advised by a follow up phone call but even then when I spoke with someone the Monday morning an appointment was made for that week.

14 August 2026
Rated 5 out of 5 stars

After being told to expect an 18-month…

After being told to expect an 18-month wait for an ADHD assessment, I was delighted to receive my diagnosis within just five months. Naturally, I felt apprehensive before the assessment, but clinician Christelle immediately put me at ease. She made me feel genuinely heard and listened to throughout the process, and clearly explained the next steps as well as the support available should I need it.

I cannot thank her enough for her kindness, professionalism, and understanding. She is a true credit to Clinical Partners, and I am incredibly grateful for the positive experience she provided!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service facilitator

Juliette Azar was such a fabulous person to talk to and she knew how to bring out the answers to questions that otherwise I would have really struggled to find the words for.

A total people person with much empathy, it was a pleasure speaking to her and at the same time piecing parts of my life together that I hadn't even thought of previously.

14 August 2026
Rated 5 out of 5 stars

The person I spoke to was professional

The person I spoke to was professional, calm and considerate. The overall experience was a bit harrowing but I was given time to collect myself and respect was shown the whole way through! Unfortunately I’ve forgotten the name of the person I spoke to but they were fantastic!

13 August 2026
Rated 5 out of 5 stars

Professional and superb, thankyou

Overall waiting time was great, and they did so well to support myself and my son throughout his assessment and his diagnosis.

They done very well in understanding him, and i couldn't of asked for a better team to take the responsibility in doing this for us.

They have given myself a peace of mind and taken a big weight off of my shoulders. Thankyou to your team for everything you've done for us.

11 August 2026
Rated 5 out of 5 stars

We had such a great experience with…

We had such a great experience with clinical partners. They were very understanding and provided lots of advice. The clinicians were fantastic with my son who is autistic and struggles to communicate with strangers.

16 August 2026
Rated 5 out of 5 stars

Positive Experience

Communication was good throughout. Preparation guidance was clear. Questionnaires were easy to complete and share with external tutor. The actual assessment was carried out by an approachable, professional with an engaging manner that enabled our child to feel safe to discuss her day to day difficulties.

9 August 2026
Rated 5 out of 5 stars

Understanding

Understanding, compassion and communication was excellent. Helped to make what could have been a very uncomfortable situation for my son much easier than expected, putting him at ease with the thought that he wasn’t being judged and was treated like a human being.

14 August 2026
Rated 5 out of 5 stars

Everyone that I dealt with was so…

Everyone that I dealt with was so lovely and patient. Helped me to feel at ease and comfortable. The whole process was very overwhelming but they made it so much easier. Also the communication was brilliant

13 August 2026

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