Clinical Partners Reviews 

10,253
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,158 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff are exceptionally kind, professional, and truly understanding throughout the entire assessment process. Consumers also genuinely appreciate the remarkably smooth online portals, simple questionnaires, and clear, supportive guidance provided by the team from start to finish. However, some people mentioned that it can be very difficult and frustrating to reach customer service by phone. Others noted that waiting times for appointments, follow-ups, or final documentation can sometimes feel quite long and challenging. Many individuals still feel very pleased overall because the practical outcomes ultimately provide great peace of mind.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently kind, patient,... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assessments.... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and informative... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is straightforward,... See more

Response time

Customers consistently note ambiguous experiences with response time, reflecting a high level of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall waiting time was great, and they did so well to support myself and my son throughout his assessment and his diagnosis. They done very well in understanding him, and i couldn't of asked... See more

Rated 5 out of 5 stars

A fantastic weight off my shoulders to start with. A brilliant, knowledgable, professional, caring, articulate and wonderful specialist clinical. She was brilliant. The comprehensive report was fantas... See more

Rated 5 out of 5 stars

I was very nervous at first but it was a very comfortable session, Adil was very understanding and informative on how I feel. This really helped me understand myself further now I have a clearer mind... See more

Rated 5 out of 5 stars

Clinical Partners were amazing with my daughter from start to finish. Multiple video appointments, staff were incredibly professional. The wait time for an ASD assessment was 5.5 months at that point... See more


Company details

  1. Mental Health Service
  2. Child Psychologist
  3. Mental Health Clinic
  4. Psychiatrist
  5. Psychologist
  6. Psychotherapist

Written by the company

We are one of the UK’s leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental and emotional difficulties to get better. Through in-person and remote appointments, we connect thousands of patients with senior clinicians for a range of mental health difficulties including autism, ADHD, anxiety, and depression. Mental health affects us all. Whatever your challenge, we're here for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.6

All reviews

(10,253)

5,180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had such a great experience with…

We had such a great experience with clinical partners. They were very understanding and provided lots of advice. The clinicians were fantastic with my son who is autistic and struggles to communicate with strangers.

16 August 2026
Rated 5 out of 5 stars

Positive Experience

Communication was good throughout. Preparation guidance was clear. Questionnaires were easy to complete and share with external tutor. The actual assessment was carried out by an approachable, professional with an engaging manner that enabled our child to feel safe to discuss her day to day difficulties.

9 August 2026
Rated 5 out of 5 stars

Understanding

Understanding, compassion and communication was excellent. Helped to make what could have been a very uncomfortable situation for my son much easier than expected, putting him at ease with the thought that he wasn’t being judged and was treated like a human being.

14 August 2026
Rated 5 out of 5 stars

Everyone that I dealt with was so…

Everyone that I dealt with was so lovely and patient. Helped me to feel at ease and comfortable. The whole process was very overwhelming but they made it so much easier. Also the communication was brilliant

13 August 2026
Rated 1 out of 5 stars

Medication team are absolutely terrible…

Medication team are absolutely terrible and complaints, continuously missing prescribing sons medication clinician not prescribing then not getting any reply from emails and phone calls,
My son is supposed to be put on shared care but of course the clinician hasn’t done this and now left without medication again, he was also left for months before because they requested a ECG which they already had then took months to reply, so my son would have to start the whole titration again, it’s absolutely terrible, I wouldn’t recommend this company to anyone for medication

17 August 2026
Unprompted review
Clinical Partners logo

Reply from Clinical Partners

We are sorry to learn of your experience and appreciate you bringing these concerns to our attention. The issues you have described regarding prescribing, communication, and shared care arrangements are concerning, and we would like the opportunity to investigate further.

Please contact me directly at Debra-Anne.Thompson@clinical-partners.co.ukwith your details so that we can review your concerns and work towards a resolution.

Kind Regards
Debs

Rated 4 out of 5 stars

After a long wait for the report I then…

After a long wait for the report I then had to redo the adri which was exhausting I had chased several times to be told there was no reort redid the adri amd received the report the following day
So apart from the delay was a good experience

13 August 2026
Rated 5 out of 5 stars

The whole process has been super…

The whole process has been super smooth. Making it so simple for me especially with how frustrating online questionnaires can be for me . So far my experience has been very pleasant and easy. My assessment was not at all scary .

11 August 2026
Rated 5 out of 5 stars

Fantastic

Fantastic, kind and compassionate service from the start. Everything was made very clear to me and there were lots of opportunities for questions.

16 August 2026
Rated 1 out of 5 stars

I am very upset with the way I have…

I am very upset with the way I have been treated

16 August 2026
Clinical Partners logo

Reply from Clinical Partners

Thank you for taking the time to share your feedback.

We are sorry to hear that you feel upset about the way you have been treated. We take concerns such as these seriously and would like to understand more about your experience.

A member of our team will review your comments and be in touch with you as soon as possible to discuss this further.

Kind regards,

Patient Experience Team

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Clinical Partners. My son had been on the waiting list for over a year for his ADHD assessment, so it was such a relief to finally have our appointment today.

Sandra Okoli was absolutely brilliant. She was extremely helpful, patient and understanding throughout the assessment, and made my son feel comfortable and listened to. She took the time to properly assess him and was able to confirm that he has ADHD.

Having this assessment and diagnosis will make such a positive difference for my son, particularly in helping us get the right support and understanding from his school.

A huge thank you to Sandra for making what could have been a stressful appointment such a positive experience. I’m very grateful for her patience, professionalism and support. Highly recommend Clinical Partners!

17 August 2026
Unprompted review
Rated 3 out of 5 stars

Assessed by a Pharmacist not a Psychologist!


The process from being referred by my GP to being offered an appointment was incredibly quick, which was phenomenal and something I genuinely appreciated.

However, I was disappointed to discover that my ADHD assessment was being carried out by a pharmacist rather than a psychologist or another clinician specialising in the presentation of ADHD in women. The assessment felt very much like a tick-box exercise, with considerable emphasis placed on whether I could remember displaying particular traits before the age of 12.

As an adult woman and having supported three of my children through neurodevelopmental assessments. I am very aware that ADHD can present differently in women and girls. Many learn to mask their difficulties, and childhood experiences can be extremely difficult to recall accurately many years later. I therefore did not feel that the standard assessment questions fully explored the complexities of my presentation.

My disappointment is not simply because I did not receive a diagnosis. It is about whether the assessment was sufficiently thorough, individualised and informed by an understanding of how ADHD commonly presents in women.

Although I was very impressed by the speed of the Right to Choose pathway, I was left questioning whether being assessed in this way, and by a pharmacist rather than a specialist psychologist, provided the depth and expertise I had expected from the process.

13 August 2026
Clinical Partners logo

Reply from Clinical Partners

Thank you for taking the time to share your detailed feedback.

We appreciate your comments regarding your assessment experience and are sorry to hear that you were disappointed with aspects of the process. We understand the concerns you have raised and value the insight you have provided.

A member of our team will review your feedback and be in touch with you directly to discuss your experience further.

Kind regards,

Patient Experience Team

Rated 4 out of 5 stars

Professional ADHD Assessment

My daughter's ADHD assessment was carried out in a professional manner, the nurse carrying out the assessment was warm and friendly. Information provided before and after was clear and helpful. Only reason not to give a 5/5 rating is it takes a long time to speak to somebody any time you ring Clinical Partners.

31 July 2026

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