ClimbersGift Reviews 

76
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality of the products, describing them as wonderful and unique gifts that offer truly great value. People consistently highlight the outstanding customer service, noting that support team members are extremely polite, swift, and always ready to help. However, some customers also noted that shipping and dispatch times could sometimes take longer than expected during peak ordering periods. A small group of reviewers also mentioned specific issues regarding item fragility, broken parts, or missing components upon initial delivery.

What people talk about most

Product

Consumers find product to be extremely satisfying, highlighting its robust build, excellent friction, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being polite,... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the well-made, authentic... See more

Order

People report ambiguous experiences with order, as many reviewers highlight fast shipping, easy checkout... See more

Response time

Users describe positive interactions with response time, frequently praising the swift and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly, ignore the bad reviews, these guys were hacked last year and the negative reviews are directed toward the hacker's and their orders not the original guys! I’ve ordered a bit late for whe... See more

Rated 5 out of 5 stars

Accidentally bought twice because the website wasn't registering that I bought it and kept sending me emails that said "finish your order." But customer service was awesome and fixed the issue. We are... See more

Rated 5 out of 5 stars

I first saw the Boulder Block off a scammer site! It took me some searching before I found ClimbersGift and their products are awesome. Love the quality of the products. My bouldering loving teens lov... See more

Rated 5 out of 5 stars

Great company, products excellent, worth the money. Any issues were quickly resolved, excellent communication very quick. They had to rush an order through as it didn’t all come originally but th... See more


Company details

  1. Rock Climbing

Written by the company

Handmade rock climbing gifts and accessories for indoor and outdoor rock climbers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(76)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality, fun experience

After some problems with Evri the boulder block arrived! Its fantastic quality with a lovely feel to it. Little bit of an enjoyment curve but once you get the hang it can be really fun!

Please make sure you get jt from the Offical site too as their are scammers out there.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Products from the REAL shop!

I first saw the Boulder Block off a scammer site! It took me some searching before I found ClimbersGift and their products are awesome. Love the quality of the products. My bouldering loving teens love their finger band and strength trainer, and the customer service (shoutout to Ryan!) is excellent. I enquired about something and the service was prompt and generous. Definitely the real deal and make sure you buy from ClimbersGift, not the cheaper copycat ripoffs from other storefronts.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Climber'sgift

Placed an order with express delay 7th Aug.
Now 18th and not arrived.
Not sure about the link to the SHOP app to track delivery one minute it should goods delivered 2 hrs ago next time log in is shows item being prepared .
Avoid.
I will seek a refund via my credit card.

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam

Ordered more than a week, no news about shipment of the item, no answer from customer service. STAY AWAY!

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Fake Trust pilot review

I went to website, wanting one of item. Was bit worry if it's legit site. Saw trust pilot 4.5 rating, the I pressed I got redirected back to their website. Came here to check and I see it's barely 2.6.
So haven't used, but rating 1 star for fake info.

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this disgrace of a retailer!

Absolute disgrace of a retailer! Bought the climbing hold mugs. On first use the handle fell off pouring hot tea all over the user! They've now changed the description to say, "Not suitable for hot drinks"!! They're mugs!!!
They said they'd replace them but just sent exactly the same mugs & have since refused to respond to any emails!
AVOID THIS DREADFUL SCAM RETAILER!!!!!!!

26 December 2024
Unprompted review
Rated 1 out of 5 stars

Avoid climbersgift

An update to my review below. I finally received a reply from climbersgift today who confirm the order is in its way. Hopefully then this will prove to be legit.

As with others I have concluded this is a scam. Ordered a block before Xmas, some free socks and wrapping paper were dispatched and the block ‘delayed’. Since then there has been no further updates and no replies to my emails.

17 December 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this scamming company

Was really hoping to receive the boulder block but after waiting for a month with no updates and not a single reply to my emails and Instagram messages, I lost all hopes. They even posted new advertisements on Christmas and chose not to reply to my messages. I don’t think any customers deserve such treatment. Also saw other customers having the same issue, so I would safely call this a scam.

3 January 2025
Unprompted review
Rated 1 out of 5 stars

Starting to think this is a scam

I preordered a boulder’s block weeks ago knowing it would be a little bit of a wait. However, I did receive an email saying it would take 1 more week to get the gift but since then it has been radio silence. I emailed to ask where the block was but have yet to receive a reply after almost 2 weeks. There is no sign of the climber shot glasses I orders too. Like another review it is starting to feel like a scam.

31 December 2024
Unprompted review
Rated 3 out of 5 stars

Poor customer service

Ordered the boulder block gift set more than a week ago and still haven’t been shipped with no updates. No replies from them after emailing them twice and messaging on Instagram. Start to think this is a scam.

Update: I did receive the shipment 2-3 months after my order but customer service is basically non-existent

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Key holder

I absolutely love the key holder! It is incredibly cute and is perfect for my place. I always get compliments on how endearing the little cams are. A great unique gift for any climber!

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Scored a nice crimp mug and a set of the wired stoppers as kay chains. They look great! Very pleased with the customer service of the sales team.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Fast and precise

I purchased a high quality spacious mug .The product arrived swiftly and precisely as described a Flawless service. Highly recommend

25 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing gift for climbers!

I purchased a mug as a gift from ClimbersGift and I couldn't be happier. The mug arrived on time, in perfect condition, and the quality is outstanding. Any questions or concerns I had were addressed promptly. Highly recommended!

20 November 2023
Unprompted review

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