Absolutely terrible experience. Bought a bracelet for my sisters Christmas present. It never arrived until January. Shipped from China but you need to return to Australia at your own cost if you... See more
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Terrible.
Terrible.
Ordered my Daughter a ‘ sterling silver ‘ ring which came and seemed fine.
Although after a week of wearing it, it started to rust.
I got in touch with clever Jewellery and although they took quite a long time to get back in touch with me, they did send me a replacement ring.
Unfortunately within a week, that too had started to rust.
I obviously got back in touch immediately and their response was that they were sorry to hear this had happened, they understood it must be frustrating, but I was outside the 30 day return of the original ring purchased.
Keep in mind, this was one week after I received the second replacement ring.
I replied to that email stating I wanted a refund as obviously the ring was not Sterling silver, and they have not responded since.
My daughter now has two rusty rings and I’m out of pocket.
Wish I would have read these reviews before I bought anything as I will now never buy anything again!
Ordered a bracelet for my Daughter to…
Ordered a bracelet for my Daughter to give to her before her Wedding day.
Cheap rubbish. Cost £23.
Company is based in Australia & have to return at own cost for a refund so no point.
Avoid this company at all costs.
Absolutely rubbish
Absolutely rubbish. I binned it as soon as it arrived. I brought a necklace for my sister as I loved the words on the card but when it arrived there was no card and the necklace was poor quality and horrible. I would have been embarrassed giving it to my sister. Don’t buy.
Cheap metals, broke in less than 1 day, do not buy
Item description is false. Cheap metals have been used, the item arrived brittle, and cracked within less than one day of use. Company refusing to refund money unless I pay for return shipping UK to Australia.
Ring tarnished shocking customer service e
Ring tarnished very quickly and the customer service is shocking non existent do not buy from thia company
Excellent customer service!
After ordering a sister necklace I decided it wasn’t what I wanted after all. The company were extremely helpful and kind and gave me a full refund. Excellent customer service, thank you.
Very poor quality
Very poor quality
Left a blue dye on my daughters finger.
Cheap and tarnished
I honestly wouldn't have even taken this jewellery free!! Already looked tarnished and grubby.
Have asked to return, so let's see how this goes. Annoyed as usually always check reviews first
Waited ages for item
Waited ages for item , and then it saids delivered but definitely not been delivered to my address and they dont respond to emails no phone number . Should of read the reviews first gonna contact my bank for fraud
Ordered 3 rings
Ordered 3 rings
Finally got them,but they are so cheap looking and the free ring l recieved went black on finger.
They are certainely a con job and send you lots of emails to make you feel everything is ok.
Then when asking to get a refund no good , opted to get 25% refund, not paid.
Best to advoid this buy.
Poor quality cheap looking items
Poor quality cheap looking items. Purchased for a birthday present but honestly I've just shipped them off to the recycling center. I would feel mortified handing it over as a gift. Overpriced - ladies avoid.
I would give them a zero but not an…
I would give them a zero but not an option. Such a run around. I purchased 2 mother daughter infinity rings which cost me 71.00 and when they finally arrived, late for Xmas, my daughter's finger turned colour after wearing for a couple of days. I contacted the company, upset by this and they tell me they can't come in contact with soap. So you can't wash your hands with your ring on?? They won't refund me, just replace but I have to ship them back for 'examination ' before they will do anything and I suspect that will mean nothing. This product came in nice packaging but is garbage. Don't waste your money. You can find beautiful rings that are sterling silver for less $$$ on Amazon.
Not Sterling Silver
Not Sterling Silver - feels very light and cheap, like plastic.
Requested a return and refund.
Advised they can do 25% refund or I pay for shipping to Australia - I didnt think they were an Australian Brand - I searched the address and it doesn't come up with their Company name. It seems very suspect to me. It seems like a scam and is a total waste of money!
Took ages to arrive, awful quality
Took ages to arrive, didn't realise it was coming from China. Arrived nothing like the pictures on the website.
Awful quality and have to pay for the postage to return the item to Australia!
Absolutely terrible experience
Absolutely terrible experience. Bought a bracelet for my sisters Christmas present. It never arrived until January. Shipped from China but you need to return to Australia at your own cost if you want to return.
Cheap quality for nearly £30 avoid at all costs.
Cheap and tacky!
Unfortunately, can't give it no stars! The cheapest, nastiest, tacky jewellery from China! Don't waste your money!
Cheap and tacky - not as described
I bought this as a gift for my sister and I’m extremely disappointed with the quality. Not only did it take ages to arrive, it looks absolutely nothing like the photos on the website.
None of the product is sterling silver – it actually has a tag on it that says stainless steel, which feels misleading given how the item is presented online. The pendant part looks cheap and mass-produced, almost like something you’d find in a Christmas cracker, and not a good one.
Overall, the necklace is poorly made and not at all worth the price, even though I bought it at half price. I won’t be giving this to my sister as a gift.
I would not recommend any products from this company.
Terrible.
Much like every other review, took ages to arrive, terrible quality, turns skin green and useless customer service. Will make sure to do due diligence in future as the jewellery was bought as gifts and I'm now left embarrassed and disappointed that my friends and family were given this piece of rubbish.
Got mither and daughter ring for Xmas…
Got mither and daughter ring for Xmas and it's made my daughters finger go green absolutely crap
Terrible, do not buy
Same as everyone else has said - otdered big sis little sis. No poem card, looked cheap and tacky, one of them was tangled. Have tried to contact for refund, no response. Wished I’d seen the reviews first.
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