Clerk.io Reviews 

Excellent company, and top-class help from Marta :)

Search feature is great.
Audience's integrations are the worst integration nightmare i have ever seen. Lack of support, not being taken seriously, puts responsibility on us to fix their integration with ActiveCampaign -> Clerk.io Two out of five integrations we tried with them worked out of the box.

For the last 2 weeks, we have been unable to integrate Clerk with Magento 2 despite a signed contract and their promise to get it quickly up and running. Our own developers had to spend internal hours and $$$ to ship a fix, because Clerk's developers were unable to.

We have been shocked by absolute lack of any proactivity on their side. Their approach is "go fix it", despite the issue being clearly with the integration. We have to continue chasing this problem, as we are still unable to even sync the product feed. And we are talking about a standard Magento 2 store.

I also believed all the great positive reviews, until I had to deal with the support who still hasn't been able to get the integration to work.

I have definitely forever been put off Clerk, and would rather pay more but have an integration that actually works and does what it intends to do. Clerk has intentionally misrepresented facts (or unintentionally due to sheer incompetence) and we are nowhere near the end of this.

Clerk har fungerat bra under tiden vi hade det.
Min Customer Success Manager Catrine har varit super under hela processen!

Be careful as they will tell you that your usage is an insane high number of searches and recommendations. Clerk told me with their measurements I have approx 50k searches with 20k visitors per month. Be aware that if you don't know how many searches you currently have you will be heavily overcharged by them.

I checked it with another provider of a search app and my actual results are 5 times lower. I actually have around 10k searches. I would have ended up a few tiers higher against a much higher cost than what is actually being used in terms of searches.

Christian has been clear and concise in our meeting. He helped me better understand how the platform work and met all my expectations. He is ready to find the best solution for your website to grow and obtain good value for money for your company.

Super product with amazing customer supper

From the get-go, Clerk.io guided, explained, and set up the entire system without extra charge. Very quick reply time to answer any query, no matter what department I have contacted.
After the initial setup, I have been assigned a 'personal assistant' to help with the monitoring and further development to get the most out of the marketing tool (this also without extra cost).

Monthly meetings with Cathrine are informative, educational, and constructive (dare I say it, even fun). Not only has she got the know-how within the Clerk.io system, but she has been invaluable in helping me to get a new perspective on the marketing strategies for my e-commerce.

On the technical side of things, I'd like to give a shout-out to Fabio. The most patient, understanding, and helpful person in technical support. No question is too big or small.

After six months with Clerk.io, I can safely say this isn't just a marketing tool that you install and are left to your own devices to use. This is a marketing tool that brings with it a dedicated team that is there to answer anything at any time.

This is a company where it is very apparent wants to pave the way for marketing in the future, but at the same time knows and prioritizes the importance of personal help and communication.

The software works, but the Clerk team, customer service and technical service are above all ratings.

Do you discover the goodness of a company only when you have problems? Here, then Clerk is the best you can expect.
We have never seen service so close to the customer.

Congratulations, as a company we can only admire how a customer is treated. Well done

Superb support ! Congratulations ..solved all questions

A big thanks to Lucila that never gave up until she got a solution to an issue related to the tracking. I got really impressed for her impeccable onboarding follow up, updating me about the status of the ticket all along of this process. She provided to me a 5 stars plus support that makes the difference between Clerk and other AI providers that we crossed before. Thank you Lucila and Thank you Clerk to have people like Lucila in your team.

Site improving, customer friendly and easy to use piece of software. Great customer support functions that is always available and hands on.

We have worked with Clerk.io for over 3 years now. Their service has always be faultless. The live chat is always answered quickly and the team are always friendly. I have worked closely with Fabio in Tech Support throughout 2021/22 on a range of items. His knowledge of the platform and friendly service over chat, on the phone and on video calls has been a breath of fresh air compared to many companies these day. The Clerk platform now powers alot of our website with little to no downtime, lag or issues. We look forward to more years like this. Cheers AB Building Products Ltd (UK).

Fast and efficient customer support. Problem solved without having to go into too many details. Job well done!

Not only does Clerk give us a flexible system to work with but their customer service is impeccable. Would highly recommend them.

SCAM!
They said they would give me a discount when I wanted to leave them to give it another try with their poor performing app so instead of the just over €200, I'd be charged €170 for a bit while I tried their suggestions. They took OVER €1700 out of my account! Stay away from them and don't authorise a direct debit

I must say that I am really impressed with the recruitment at Clerk. Majbrit reached out to me at Linkedin and what a kind, professional and exciting mail that was. I have had many job recruiters reaching out to me. And the mails always feel very standard and not very personal. This was different.
Thank you for a nice process and even though I did not get the job, Elina was vey kind and optimistic in the way she treated me.
I would very much like to apply for a job again. The culture and the office was great.

I needed some help with Clerk.io I opened a chat with Fabio and he was fantastic, really helpful and helped me greatly

We have always received immediate and in-depth support for Clerk usage in our Magento 2 store; from our account manager (Theo), as well as from the respective technical support people (Fabio and Oliver), and we are very satisfied.

Very satisfied, used the search function and sliders with good sales results. My contact Catrine Ella Falk was very helpful through our meetings and followed up with emails asking how my store was doing.

Clerk was just a bit expensive for me, therefore 4/5 stars :)