Cleriva Reviews 267

Cleriva offer a money back guarantee which gave me confidence to purchase a Novoflow device. Unfortunately it didn’t work for me but Coney arranged a very quick refund for the whole amount and was kind and friendly in the email response. I’ve seen loads of reviews with people benefitting from the Novoflow and I would recommend people purchase with confidence knowing that the money back guarantee will be honoured by a company with integrity.

Received a faulty unit that would charge up.
I contacted customer support and was welcomed by a genuine, caring individual named Coney, he went all out to rectify the issue in an instant, by dispatching a replacement.
I cannot recommend the customer support which I've received highly enough....a real credit to the company.
Thanks Coney

Coney Angel Arcilla (Support Manager) was extremely helpful in resolving my problem. Very understanding and able person.

The item I ordered arrived quickly. It is easy to use and provided relief within days. I had a question about the product and received a reply quickly.

I have just received my nova flow this morning it looks very good, early days but i'm sure it's going to make a big improvement to my breathing.The customer service is excellent if you have any questions or queries they get back to you straight away.The person that helped me with a query was Coney Angel Arcilla,nothing was too much trouble absolutely firstclass service.

Yes, I am happy to post a review. It look me quite a while to make the decision to go ahead and purchase, and it was a concern to be honest. I looked at all the alternatives on other sites, and finally made the decision to go ahead after checking out loads of reviews. My experience is that my concerns were unfounded which is reassuring in this day and age when often things are not what they appear to be. I received timely updates and it was delivered without any problems whatsoever. Not sure where it was despatch from, I thought maybe America, but there were no additional charges to pay. I have in the past had to pay duty from abroad so again this was another unfounded concern. I have also had further communication with their customer service on an unrelated matter, response was quick and pleasant, and I was really happy with the outcome. This was my experience and hope it may assist anyone else who finds themselves in the same predicament.

I contacted Cleriva with the news that unfortunately my Novaflow had stopped working. I was still regularly using my Novaflow after 6 months to keep my breathing clear through my nose. I was delighted to hear back that Cleriva were going to replace my unit free of charge. Thanks Cleriva.

Excellent customer service! I contacted Cleriva to enquire about my order's progress. I got a reply straight away and constant updates. I would also like to say how friendly and helpful the customer support manager was.

I was very sceptical about this product and thought long and hard before purchasing, but decided to give it a go. I have always had sinus problems, asthma and now COPD and the winters are hard health wise.
I have been using this for a month now, during which I caught a cold, and the amazing thing was it was just a cold and I did NOT get a sinus infection. Still clear sinus wise, which also means my breathing is good. Long may it last! I know this is not a miracle product but it has seemed to help me a lot.

Wonderful customer service, very responsive and timely to all questions. The product has helped me tremendously! I have had chronic inflammation in my sinuses and I noticed a reduction in inflammation after use.

I was sceptical that this would work for long term sinus issues including a post nasal drip but this has helped me tremendously. I use it every day, up to 3 times if feel slightly blocked up and have not been having the same sinus headaches or nasal congestion or discharge as before starting to use it a couple of months ago.
It did take a couple weeks to be delivered but it was worth the wait.

replacement
I ordered a Nova Flow in May. in Sept my puppy chewed it and destroyed the plastic posts that the cushions fit on. I asked if it were possible to replace the posts and the customer service rep offered to send me a new unit. I really appreciate this as I am exhausted from replacing things the puppy destroys and it was nice to get some actual support.

Although the device, for me, was pretty slow to start making a difference (i was cloged for years) when it finaly kiked in it did a great job, i can now breath all night from my nose and i sleep better. In order to have good results i had to jump from 10 minutes 3 times a day to 20 minutes 3 times a day to realy make a difference. The device is reliable until it quits (i have had 2 that just stop working after many months but the service is very good to replace the last unit ( the first one i just trash). I would appreciate more details on the utilisation like how long is it safe to use, do you stop when you fell better,etc. I highly recomand this product, maybe a more solid version for long time users

The item did not work for me, but the customer service was excellent. I was given a full refund with no quibbling. Coney Angel Arcilla was an absolute star!!

I was sceptical about this product, but nothing else was helping with my sinus problem. It was delivered quickly and I tried it. For the first time in years I could breathe freely. No coughing in the morning, no more mouth breathing. Which btw my mother always told me off for!
I now use it every two or three days to keep my sinuses clear. Best thing ever and saving me a fortune on antihistamines and nasal spray.

Ms. Coney Angel Arcilla was very kind and understanding of my issue. And also my technology shortcomings, She is an excellent support manager for your company. You are very fortunate to have her working for your company. Very fortunate. Please continue to promote her within your company, Thank you. Charlie Schnell 11/13/25

Amazing customer service department product delayed but they kept me updated

Ordered nearly 2 weeks ago and it never arrived. Buyer beware!!! First and last time I’m ordering something from a Facebook ad 😡

**EDIT 16 November** I am now changing my review from 1 to 3 stars after customer service got in touch with me. It looks like my package took a very long time to clear UK customs, and once it was cleared it was subsequently lost in the post.

The customer service representative has been very communicative with me and I’ve now received a full refund. I’m glad that it’s been resolved, but I can’t give a higher review than this because I never received the product.

I understand that it was not the fault of Cleriva that my package was lost. However, I would not have ordered from them if I’d known that they were based overseas.

The website gives an American mailing address but I believe the product is shipped from China.

I am a 78 year old widow & take my health seriously as my responsibility to take care of it & seek the best products to help me. I saw Cleriva's ad for NovaFlow & was inspired to try this product to help me with my severe running nose & headaches along with my heavy phylum.
Once it came I opened it & used it after readying the instructions. It was easy to use so I relaxed & watched the clock & it's timer worked flawlessly. The next day I used it three times because the instructions recommended using it 2-3 times in 10 min sessions.
I look forward to daily use of my NovaFlow. I recommend this product that was quality made & packaged with great care. I believe I will be relieved of symptoms the longer I use it. I already see great promises of it.

Originally I had problems with knowing where my NovaFlow had been delivered. The information on the tracking site was not helpful at all. After contacting Cleriva their Support Team was able to find the tracking # for my parcel & I was able to pick it up right away. Yay! Many thanks to the Cleriva Support staff for finding the information I was missing.