Honestly, I really love these lenses — the color is beautiful and they look so natural on my eyes 😍 But I’m a bit confused… nowhere did it mention that each pack comes with 3 pairs?? 🤔 Now I... See more
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Review summary
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Product arrived sooner than estimated but they are not marked what eye was what. So that took finding prescription and marking my self. Haven't tried the contacts yet. But have had this brand in the... See more
Company replied
Clearly has always been my go to for contacts and glasses. The selection is unbelievably amazing. The prices are incredible and they shipped to you very quickly and very rarely if ever make any mistak... See more
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Company details
About Clearly
Written by the company
Clearly's Promise
Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contact info
401 W Georgia St, V6B 5A1, Vancouver, Canada
- 1-866-414-2326
- clearly.ca
4.3
Excellent
63K reviews
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Reply from Clearly
Hi Hue, we're happy to hear that you found our online purchase process easy and our delivery fast. We appreciate your feedback on our prices! - MD
Reply from Clearly
We're so glad that you find our contacts excellent with great pricing and quick delivery. We appreciate your positive feedback! - MD
Very easy to buy and fast delivery
6 May 2026
Reply from Clearly
Hi Oscar, we're happy buying was easy and delivery fast. Thank you for your positive feedback! - MD
Unknown Auto Renewal
Initially I ordered contacts which came and were really good. Little did I know that when you do an order you are put on an auto renewal, there was no indication that an Auto Renewal was on my account. And then I noticed a charge on my card for more contacts that I didn’t order. The site is good and the contacts are also good, but let me decide when I want to order more.
6 May 2026
Reply from Clearly
Hi Lisa, we appreciate you sharing your experience. We're sorry to hear about the unexpected auto-renewal and the resulting charge. We aim to provide clear information about our services and will review our processes to prevent this issue in the future. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
The site was super simple to use
The site was super simple to use. Uploaded my prescription details and got what I was looking for. This was my first time dealing with contact lenses and it was a smooth and good experience. Delivery was in time too. Price seemed reasonable and appreciated the discount that the site offered.
25 April 2026
Reply from Clearly
Hi Ash! We're happy to hear that our site was simple to use and that you found what you were looking for! We're glad your first time with contact lenses was a smooth experience, and that you appreciated the timely delivery and discount. Thank you for your feedback! -RN
Dependable. And gummy bears.
Quick delivery. What was extra great is how Clearly corrected my last order (I put + instead of -) and saved the correction! I had a panic after placing the order (thinking I reordered the mistake) but it was the correct prescription thanks to the updated order.
5 May 2026
Reply from Clearly
Hi Rebecca! We're glad you received your order quickly! We appreciate you mentioning how we corrected your previous order and saved the updated prescription. Thank you for sharing your positive experience. -RN
Alright thanks iv been using same kind…
Alright thanks iv been using same kind just clean them looks like needs new one i order alot better thank you
5 May 2026
Reply from Clearly
Hi Jamie! We appreciate your order and are glad the new one is better than your cleaned, older one. Thank you for your continued support and feedback! -RN
Fast and precise service
Fast and precise service. I couldn't be happier had I gone into the store to try the frames on. They were perfect!
5 May 2026
Reply from Clearly
Hi Esther! We're happy to hear that our service was fast and precise for you. We're glad you found the perfect frames and appreciate your positive feedback! -RN
Great experience from start to finish
Easy to find what I wanted. The prices were reasonable and shipment was received 2 days ahead of schedule.
3 May 2026
Reply from Clearly
Hi Michelle! We're happy to hear you found what you wanted easily and the prices were reasonable. We appreciate your positive feedback about the early shipment! -RN
Reply from Clearly
Hi Roger! We're glad you had a great experience with our fast delivery and reasonable prices. We appreciate your positive feedback very much. -RN
Reply from Clearly
Hi TerriLee! We're happy that you found our products and prices great, and our delivery fast and efficient. We appreciate your positive feedback! -RN
Reply from Clearly
Hi Darlene! We're so happy to hear you received your order quickly! Thank you for taking the time to share your positive experience with us. -RN
Defective Lens
I placed my order on April 30, and received my order yesterday May 4. This morning, when putting in a brand new pair of contacts, it was apparent that one of the contacts was flawed. This is not a visible flaw, rather something you can only feel on the surface of your eye. After changing my contact lens out, the issue was rectified. Unfortunately, after calling your customer service desk, it was apparent that you are not willing to do anything with a defective lens, and rather this is just my loss. Very disappointing. I will never order from this company again.
5 May 2026
Reply from Clearly
Hi Elysha, we appreciate you bringing this to our attention. We're sorry to hear you received a flawed lens and that our customer service didn't meet your expectations. We'll review your feedback to improve our processes. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
I was very happy with the service and…
I was very happy with the service and the delivery times. Everything was completed as promised. Thank you very much.
5 May 2026
Unprompted review
Reply from Clearly
Hi Alexandra! We're very happy to hear you were pleased with our service and the delivery times! It's great everything was completed as promised. Thank you so much! -RN
Terrible customer service
Terrible customer service. I emailed and spoke to 2 CSRs to have the shipping address. corrected well before the order was shipped, and they still shipped it to the wrong address.
4 May 2026
Reply from Clearly
We regret to learn about the shipping error. We appreciate you bringing this to our attention, and we'll look into how to prevent this from occurring again. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
No problem with Clearly *until today*
I've never had an issue with Clearly until now. I placed an order a week ago and just got an email today telling me that actually the frames sold out before I ordered them. Why would it take a week to know they're sold out? The email was very jokey about it when it's actually a frustrating situation. Then I went to the website and clicked Contact Us and selected the email, but it didn't work - I got an auto-reply saying the box isn't monitored. Why is it listed on the website then? Then I chatted with an agent who told me that there's no way for me to know if an item on the website is actually in stock or not, and I would have to contact them before I placed the order to make sure. What on earth kind of ordering system is that?! How unprofessional and ridiculous.
5 May 2026
Unprompted review
Reply from Clearly
Hi Jen, we regret that your order was canceled due to the frames being out of stock. We're sorry for the delay in notifying you and that the email's tone caused further frustration. We'll investigate the listed but unmonitored email and the stock information inaccuracies. We've sent a contact information request through TrustPilot so we can review your case! - MD
I’m beyond impressed with the service
I’m beyond impressed with the service. The delivery was remarkably quick (ordered Sunday, delivered Tuesday). The packaging was careful and the little candy surprise made my day. Highly recommend this company for their speed and attention to detail!
5 May 2026
Unprompted review
Reply from Clearly
Hi Ana! We're happy to hear that you were impressed with our service! It's great to know the fast delivery and careful packaging, along with the candy, made your day. Thank you for recommending us; we appreciate your positive feedback! -RN
Reply from Clearly
Hi Murray, we're happy to hear that your glasses arrived a few days early as you ordered. Thank you for your positive feedback! - MD
Clearly is doing a great job except…
Clearly is doing a great job except with their choice of couriers. The product arrived quickly but ICS is useless. The driver never buzzed my condo and I know this because it comes to my cell phone. The driver stuck a notice on the building door with no address as to where to pick up. On one past occasion, I picked up at a Loomis facility. This time, when I googled ICS address, I got sent to a non-existant location. Finally found my package at the Loomis facility. ICS Drivers need education!! Clearly needs to ship via Canada Post....in my opinion!
30 April 2026
Reply from Clearly
We appreciate your feedback and are sorry to hear about the delivery issues. We'll look into the courier challenges you experienced. We value your opinion regarding shipping options and will consider it as we improve our services. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
I love my glasses
I love my glasses. I got my eye pupil distance wrong which made them a little big for my face but the glasses it self are amazing and I love the case them came in as well as the glasses cleaning cloth which has the funniest message on it which I think made it even better
30 April 2026
Reply from Clearly
Hi Sahar, we're happy to hear that you love your glasses and the case! We appreciate your feedback about the pupil distance and are glad you enjoyed the cleaning cloth's message. Thanks for sharing your experience! - MD
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