Clearit USA Reviews 1,018

I had 3 different agents. It took 5 plus days to clear.

Took far too long to respond. Not good communication. I had to initiate dialogue every time.

Very slow, impossible to contact aside from online system. We were thinking the first time would be painful, but the second time was equally painful. Not sure the type of business you're going after but I don't know how this could be sustainable.

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Needed to expedite a customs broker to import material from Italy. Super easy to do with ClearIt and communication done right through the online dashboard. Super happy with their service.

Takes a little time to get paperwork together, proof of origin, US customs invoice, PAPS #, BOL and Pro#, and power of attorney.
From knowing nothing to do this is took me a few days from start to finish, but crossed the border with no issues!

No hand-carry support

you all take forever to respond to anything

There is no phone number to talk to someone live

As a first-time, private individual, many of the terms used in the online document requests are unfamiliar. Plus, one has to provide tax ID numbers and power of attorney. So, high risk identity information, plus the unfamiliar terms for shipping documents make the process scary. The potential for errors is high, along with costs and time delay. There was no information to guide first time users. In the end, my shipment arrived as expected.

Not being able to speak with somebody is a real burden.

I am a first time user.
I was a bit concerned not being able to speak directly with a person by phone, however once I navigated thru the required documents the entry went very smoothly. I could not locate a blank commercial invoice form to fill out for this shipment on the web site. Something you might want to consider. My shipment was a bit unusual as the items being imported into the USA were going to be serviced and returned to me in Canada.

DO NOT USE. They are really hopeless. You'll be back and forth and they don't get back to you in a timely manner. I have been charged storage fees because these people can't get it together.

I knew nothing about the process, yet clearit made it easy!

ClearIt is very helpful specially for first time or inexperienced importers and used to almost be a "cheat code" however the time between communications is starting to get hard to deal with. When $1000s of dollars in storage fees can be accrued overnight you would hope that communication would be quick and correct the first time. I have had to pay for rescheduling pick ups several times as I wait for corrected or unsent paperwork as well.
With no direct line of communication other then email and the portal chat there is no way to elevate or expedite something when needed.

Being a private importer and ignorant of the process, clearance was slow, costing me >$800 unexpected in transport re-permitting fees and in the end over $500 more than a private broker; plus ~6 unnecessarily stressful days trying to make deadlines. Messaged help was conscientious but vague and confusing leading to the delays. Also phone return calls was only once out of ~3-4 attempts. Legit site but can't recommend to anyone but those experienced enough to know the ropes and have all documents definitively in hand to submit.

Great and efficient service! Will be doing all our clearance through this firm!

This company is slow to respond to every message and was unreachable via phone. The website states that they have live chat but the response times were up to 18 hours when the message was sent during regular business hours. They did not update invoicing and billing despite all documents having been uploaded to their server and it has cost me days of not having my goods. Nobody seems to be able to answer a question directly. And when they finally did respond, it was with minimal information. I was told they would updated me within a certain timeframe, which of course did not happen. I will never use ClearIt again and suggest finding an alternate solution if you're looking for a company that provides quality customer service, communication, and information.

I went online at the last minute when i was informed of the problem and clicked on the clearit website. We were already Late submitting the ISF. As first time importers we did not know what was needed and we did not do this on time. I uploaded all the information i had and received very prompt notifications that more information was needed and what i needed to do and so i did it and Clearit submitted the ISF and helped us get our shipment transferred from the ship that came from Morrocco and landed in New Jersey to the ship that is headed here to Long Beach. I am very pleased with Clearit

Regrettably, were it possible to assign a zero rating to this company, I would not hesitate to do so. With my background in the Customer Satisfaction Industry, I have developed a keen appreciation for the significance of prioritizing customer care, expeditious request fulfillment, and the consolidation of all requisite information into a single communication.

Regrettably, this company failed to meet any of these fundamental standards. Their telephone line appears to be disconnected, and their live chat support system exhibits protracted response times. Furthermore, their procedural approach involves a fragmented request for documentation, spanning multiple days—an approach that ranks among the most subpar experiences I have encountered.

Compounding these issues, the final invoice exceeded the originally quoted amount by a factor of three. While I could expound upon my grievances at length, I believe I have succinctly conveyed the principal sources of disappointment and time expenditure engendered by this company's services.

I had the misfortune of dealing with this clearance company, and it was an absolute nightmare. I cannot stress enough how terrible their customer service is.

Firstly, their response time is laughably slow. It felt like I was talking to an abyss, waiting endlessly for their replies. I've had better response times from snail mail!

And don't even get me started on their so-called "live chat." It's more like a "dead chat." Every time I tried to get some assistance, there was no one available on the chat. It's like they built a ghost town instead of a support system.

If you value your time, sanity, and the concept of good customer service, stay far, far away from this company. Their lack of responsiveness and non-existent live chat support make dealing with them a regrettable experience. Save yourself the frustration and look elsewhere for your clearance needs.