At first I begrudgingly booked the service as my original intention was to use my council’s bulky item collection service which would have been a lot cheaper but didn’t have any slots free until Octo... See more
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Review summary
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Reviews shaping this summary
Another great collection from Clearance and Clean Up, my second in as many weeks. Operatives, this time Paddy and Steve, are always friendly, polite and respectful of your home. It's also peace of min... See more
Company replied
Tim and Regan were efficient, polite and were careful when removing the sofas. Thank you so much for coming within the time slot and doing the job. We were let down by another company and I'm glad we... See more
Company replied
Padddy and Steve did a fantastic job removing my 2 sofas. Quickly and efficiently. Very polite and respectful of my property. Defenitely use this company again. I thought i hand sent this review week... See more
Company replied
4.7
Excellent
318 reviews
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Replied to 70% of negative reviews
Typically replies within 48 hours
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Cleared all rubbish off driveway
Cleared all rubbish off driveway left over from installation in a short time. Very pleased.
3 November 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Jennifer,
Thank you for using our service and leaving such a kind review, we're pleased to hear you were happy with the waste collection carried out by our team.
Great Job!
Paddy and Owen turned up at the same time as a Fridge delivery (not their fault) to remove the remains of my old kitchen so were a bit delayed and people got in their way. Despite this they were efficient and cheerful, went the extra mile and made a potentially stressful situation much easier. They had no choice but to block the lane but when a neighbour needed to exit they immediately paused working and happily moved the van.
31 October 2025
Reply from Clearance & Clean Up Ltd
Hi Mandy,
Thank you for the 5 star review, we really appreciate it. We're glad to hear you had a good experience with the kitchen clearance carried out by Paddy and Owen.
We would be more than delighted to pass your kind words onto the team, which I'm sure they will be happy to hear.
Thank you for using Clearance and Clean Up.
Driver didn't turn up
I booked a 1-6pm slot to remove a mattress on the day I had to move out of the flat I was selling. You are not allowed to request an ETA until gone 5pm, so I waited until then and was told the driver would be on his way and I'd get a text when I was the next customer.
At 5.30pm I called again as I still had not received a text, and was told that the driver must be running late and I should leave the mattress outside the flat to be picked up.
As I had to move out of the flat that night, I reluctantly left the mattress outside the flat, conscious that I could be charged for fly tipping.
The next morning my neighbour told me that the mattress was still there. I called at 8.30am and was told they would look into why it was still there. I tried to call again repeatedly at 9.30am but kept going to voicemail, and the inbox was full, so there was no way to get in contact with anyone.
At 10.15 I was called back to say someone would be picking up the mattress, the driver then called me to say he'd be picking it up around 11am. The buyer of my new flat was moving in at any point and the mattress was blocking her way into my flat, which was hugely anxiety inducing for me as I would hate to experience that myself when arriving at a flat I'd just bought.
The driver then called me to say he'd picked it up, and had the audacity to complain that it was heavy and wet from being out overnight!
I asked for a refund and it was refused as they had technically removed the mattress, albeit a day late.
Using this company made moving out of my flat way more stressful than it would have been, and I would never use them again.
28 October 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Hazel, thanks for taking the time to leave a review.
I have investigated your collection and unfortunately on this occasion I can see that there were issues with the team's vehicle on the evening in question.
We complete 100's of jobs each week and although the majority of them go to plan, there are occasions when issues occur. When this happens we look to make amends ASAP. And in this instance, the item was collected as soon as possible the following day.
I can also see that you have been refunded for the time slot and the items which were booked but no longer needed collecting.
In addition to this, I have issued a further refund as a way of an apology for your collection not going exactly to plan and causing you unnecessary anxiety at an already stressful time.
I wish you all the best in your new home.
Kind regards
Lewis
General Manager
Simon and Shaun were very helpful and…
Simon and Shaun were very helpful and efficient the whole process Wes seamless
27 October 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Steve,
Thank you for leaving us such a kind review, we're glad to hear you had a great experience with our waste collection service.
We'd be happy to pass your nice words onto Simon and Shaun, which I'm sure they will appreciate.
Thank you once again.
HIGHLY RECOMMEND!
Firstly, the company itself for booking and enquiries are amazing! Reasonable prices, they able to answer any questions you may have.
The two lads that attended my property, Jordon & Connor were great! Very respectful and got the job done quite quickly! They also cleaned up all the debris and dust on the floor too! I had a rat in my property which I made them aware of prior to the visit. Jordon successfully removed the rat, too! Those lads deserve a Christmas bonus and payrise!
29 October 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Leyla,
Thank you for leaving us a 5 star review, we're very pleased to hear you had a good experience from the initial booking to the waste collection being carried out by Jordan and Connor.
As a company, we always strive to make the process of booking as hassle-free as possible, so to hear your kind words means a lot.
We'd also be glad to pass your nice feedback onto Jordan and Connor, which I'm sure they will really appreciate.
Thank you for using Clearance and Clean Up.
Paul and team did an excellent job…
Paul and team did an excellent job highly recommended
28 October 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Sheila,
Thank you for leaving us a 5 star review, we're delighted to hear everything went well with the rubbish removal carried out by Paul and Clark.
We'll gladly pass your kind words onto the team, which I'm sure they'll be happy to hear.
Thank you once again.
Rob and Dean... The dynamic duo... Top job
What a fabulous couple of lads...
Communication re collection was excellent with a final text when they had arrived.
Cleared everything that needed to go including picking up all the dregs.
They worked quickly and efficiently. Welcome smiles from both.
I'd 100% recommend
28 October 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Anon,
Thank you for the 5 star review, it's greatly appreciated. We're glad to hear everything went smoothly with your waste collection.
As a company, we always strive to be communicative, punctual and efficient in every job, so to hear your kind words means a lot.
We'd be more than happy to pass your nice feedback onto Rob and Dean, which I'm sure they will appreciate.
Thank you for using Clearance and Clean Up.
Job well done
Shaun and Simon were polite and very efficient. Thank You both.
27 October 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi there,
Thank you for leaving us such a kind review, we're glad to hear you had a good experience with the waste collection service carried out by Shaun and Simon.
We will be more than happy to pass your nice feedback onto the team, which I'm sure they will appreciate.
Thank you once again.
An efficient service
The collection was done very efficiently and on time. Both collectors were friendly, helpful and polite.
24 October 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi there,
Thank you for the 5 star review, we really appreciate it. We're glad to hear you had a good experience with the waste collection carried out by our team.
We always strive to provide a punctual service, so to hear your kind words means a lot.
Great service from paul and clark and…
Great service from paul and clark and very polite
15 October 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Chelsea,
Thank you for leaving our rubbish removal service a 5 star review, we really appreciate it.
We will gladly pass your kind words onto Paul and Clark.
Thank you once again.
Speedy and efficient
Clark and Paul were polite and efficient.Would highly recommend.
21 October 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Lynn,
Many thanks for leaving us such a kind review about our waste collection service, we're glad to hear you had a good experience.
We'd be more than happy to pass your nice words onto Clark and Paul, who are always willing to receive such kind feedback.
Thank you once again.
Excellent service
Excellent service - Rob & Dean turned up on time, and were so helpful and friendly… they sorted a job I couldn't face! Much appreciated.
17 October 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Mark,
Thank you for leaving us such a kind review, we really appreciate it. We're very happy to hear you had a good experience with the rubbish removal carried out by Rob and Dean.
We'd be more than glad to pass your kind words onto the team, which I'm sure they will appreciate.
A good job from Paul & Clarke
A good job from Paul & Clarke, thank you
16 October 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Louise,
Thank you once again for using our service, we're glad you had a good experience with the waste collection carried out by Paul and Clark.
Simon and Steve were great
Simon and Steve were great. Very fast and efficient and tidy. They swept the garage after moving all the rubbish. They were also careful to take before and after pictures.
16 October 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Tamina,
Many thanks for leaving such a kind review about our waste collection service, it's greatly appreciated. We're glad to hear that Simon and Steve could be of help today.
We'll make sure to pass your nice words onto the team, which I'm sure they will be happy to hear.
Thank you for using Clearance & Clean Up.
the 2 lads paul and clark did a…
the 2 lads paul and clark did a cracking job arrived on time and did job well
13 October 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Dylan,
Thank you for the 5 star review, we really appreciate it. It's great to hear you had a good experience with our waste collection service.
We will happily pass your kind feedback onto Paul and Clark, which they are always glad to receive.
Thank you once again.
Danny and Ben were great
Danny and Ben were great! Managed to get my sofa out of a room with a narrow door, popped door back on and did a first class job. Would highly recommend.
Many thanks
29 September 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Trudi, thank you for the excellent waste removal review. I'll be sure to pass your kind words onto the team.
Reply from Clearance & Clean Up Ltd
Thanks for the 5-star waste removal review, we really appreciate it.
Good experience
Daniel & Marshall were very personable / good natured and just got on with it.
Good communication on arrival and throughout.
26 September 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Lorna, thanks for the great waste removal review. It's great to hear, and I'll be sure to pass your comments onto the team.
AMAZING GUYS
CLEARANCE & CLEAN UP LTD came to collect my waste from my kitchen refurb. There was a text saying 'be there in 10 minutes' and they were. Simon & Daniel were friendly and went above and beyond. I would definitely recommend them.
24 September 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Thanks for the excellent waste removal review - I'll be sure to pass your kind words onto the team.
First Class in all categories
Easy booking process online and competitive fee. Ben and Dan were friendly, considerate and efficient.
All in all, a first class service
15 September 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Denise,
Thank you for the 5 star review, it's really appreciated. We're glad to hear you found our booking process simple and the waste collection service on the day efficient.
It's exactly what we strive for as a company, so it's nice to hear your kind words.
We'll also gladly pass your kind feedback onto the team, which they are always happy to receive.
Thank you once again.
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