I’ve been an on-and-off ClassPass user for a few years. Recently, I think I’ll cancel for good. ClassPass offers fewer options for higher and higher prices. If you need to reduce your membership (inju... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They didn’t check opening times with the gym. Waited for 2 hours for it to open. Contacted CP, had it passed to a manager. No email reply. Told me they had when contacted again. No compensation for... See more
Company replied
I’ve been using ClassPass intermittently for about ten years, and I’ve recently been very consistent about taking classes. The app’s interface is easy to use, I love being able to take a variety of cl... See more
Company replied
Awful experience. 20th February I changed my plan to a $55 plan (22 credits). This was correctly billed for 1 month then they changed it to a $79 plan (34 credits) without my consent. I picked this up... See more
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Company details
Information provided by various external sources
ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Contact info
275 7th Ave., New York, NY, United States
- classpass.com
2.9
Average
10K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Brian has been truely helpful
Brian has been truely helpful, comprehensive and patient. Thanks a lot for his help !
7 May 2026
Unprompted review
Reply from ClassPass
Hi KAIYI,
Thank you so much for sharing your experience! We are thrilled to hear that Brian was able to assist you. Being comprehensive and patient is exactly what we strive for.
All the best,
The ClassPass Team
this customer support agent did a great…
this customer support agent did a great job. He understood what I said, and fix the issue quickly and straight to the point unlike my last customer service agent who clearly had messed up. This agent did a great job at fixing the last ones mistakes.
7 May 2026
Unprompted review
Reply from ClassPass
Hi Cassandra,
Thank you so much for your feedback! We’re really glad to hear that our team was able to understand your concerns and resolve the issue quickly and efficiently.
We’re also sorry to hear that your previous support experience did not meet expectations, but we truly appreciate you giving us another opportunity to make things right. Your comments mean a lot to us, and we’ll be sure to share this feedback with the team.
All the best,
The ClassPass Team
Reply from ClassPass
Hi Jennifer,
Thank you for the feedback! It’s great to hear we resolved your issue right away.
All the best,
The ClassPass Team
I was assured that vagaro and class…
I was assured that vagaro and class pass were fully compatible and the two schedules would fully communicate through the Google Calendar link. That if a class pass person booked it would automatically show on vagaro. This was a straight up lie. This wasn’t the first problem just the most recent. I have spent hours on the computer and phone setting this up and it all has been a huge waste of time. I would never recommend any business use class pass.
7 May 2026
Unprompted review
Reply from ClassPass
Hi Joshua,
Thank you for being honest about your experience, and we are incredibly sorry for the misinformation you received.
We’d like to review what happened and see how we can help. Please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. They’ll be happy to assist you directly.
All the best,
The ClassPass Team
Great customer service
7 May 2026
Unprompted review
Reply from ClassPass
Hi Areli,
Thank you for the positive feedback! We are thrilled to hear that you had a great experience with our team.
All the best,
The ClassPass Team
Recommend
Honestly, I was on the fence about being a business partner with the ClassPass, and it took me about a year to complete my business profile even though CP support was always there ready to help. It was just a preconception in my head about selling my services with a discount. However, when I switched from a technician mindset to a business manager mindset - I realized how beneficial this partnership is for me. I recommend to try and set up your business account and let them help you to drive your business.
7 May 2026
Unprompted review
Reply from ClassPass
Hi KRAFT,
Thank you so much for sharing your honest experience with us. We completely understand the hesitation that comes with discounting services and how difficult the transition can be.
It is fantastic to hear that you’ve found the partnership beneficial and that our team was able to support you along the way.
All the best,
The ClassPass Team
Customer Service Agent Ivy was really…
Customer Service Agent Ivy was really helpful in assisting me to retrieve my credits back! Thank you.
7 May 2026
Unprompted review
Reply from ClassPass
Hi Zoey,
Thank you so much for taking the time to share this feedback! We are thrilled to hear that Ivy was able to assist you in retrieving your credits.
We will be sure to pass your kind words along to her.
All the best,
The ClassPass Team
Great customer service!
Gorge was very helpful and helped solved the 'mystery' of why members couldnt book the next hour. It was precise and effective and problem solved immediately with steps on how to do it. Great work!
6 May 2026
Unprompted review
Reply from ClassPass
Hi Mike,
Thank you for your kind words! We are thrilled to hear that Gorge provided a precise and effective solution.
We will make sure Gorge is recognized for his great work.
All the best,
The ClassPass Team
Customer support Sarah has been really…
Customer support Sarah has been really helpful and solve the issue. While the previous customer support not able to solve it.
7 May 2026
Unprompted review
Reply from ClassPass
Hi there,
Thanks for the feedback. We’re glad Sarah could turn things around for you and get the issue solved! We apologize that your previous experiences didn't meet that same standard.
All the best,
The ClassPass Team
Essential Skin
Partner support is helpful and fast. The platform itself provided additional exposure for my business
7 May 2026
Unprompted review
Reply from ClassPass
Hi Chuan,
Thank you for your feedback! We are thrilled to hear that our Partner Support team was helpful and fast. It is also fantastic to know that the platform is successfully providing the additional exposure your business needs.
All the best,
The ClassPass Team
very helpful and efficient
very helpful and efficient - charlotte was really great.
7 May 2026
Unprompted review
Reply from ClassPass
Hi SL,
Thank you so much for sharing your experience! We are thrilled to hear that Charlotte was able to assist you in such a helpful and efficient way.
All the best,
The ClassPass Team
Regine has been incredibly helpful
Regine has been incredibly helpful, responsive, and patient throughout the entire onboarding process with ClassPass. She explained everything clearly, followed up consistently, and genuinely made the whole experience feel smooth and supported. Really appreciate her professionalism and kindness in helping Allumekka get set up properly. Thank you so much, Regine ✨
7 May 2026
Unprompted review
Reply from ClassPass
Hi Ayu,
Thank you so much for sharing this wonderful feedback. We’re delighted to hear that Regine was incredibly helpful, responsive, and patient throughout the onboarding process.
It’s great to know she explained everything clearly, followed up consistently, and made the experience feel smooth and fully supported while helping Allumekka get set up properly.
We’ll be sure to pass along your kind words her professionalism and kindness truly make a difference.
Thank you for being part of the ClassPass community .
All the best,
The ClassPass Team
Had to cancel my yoga class last minute…
Had to cancel my yoga class last minute because I wasn’t feeling well, and the customer service team was really understanding and helpful throughout the process. They responded quickly and assisted me with the cancellation smoothly. Really appreciate the great support and kindness during an unexpected situation. Thank you so much!
7 May 2026
Unprompted review
Reply from ClassPass
Hi Huey,
Thank you so much for sharing your experience. We’re sorry to hear you weren’t feeling well, but we’re really glad our customer service team was able to support you during an unexpected situation.
It’s great to know they responded quickly and helped with your last‑minute cancellation smoothly and with understanding. We’ll be sure to share your kind words with the team compassion and care are very important to us.
Thank you for being part of the ClassPass community, and we hope you’re feeling better now.
All the best,
The ClassPass Team
Great
Thank you for handling the price update so quickly and efficiently. Everything looks good on my end, and I’m very satisfied with the support I received.
7 May 2026
Unprompted review
Reply from ClassPass
Hi Xichen,
Thank you so much for your kind feedback. We’re glad to hear the price update was handled quickly and efficiently, and that everything looks good on your end.
We’re really happy to know you’re satisfied with the support you received feedback like this means a lot to our team.
Thanks again for being part of the ClassPass community!
All the best,
The ClassPass Team
Reply from ClassPass
Hi Aimy,
Thank you so much for the lovely feedback! We’re really happy to hear everything went well and that you had such a positive experience.
We truly appreciate you taking the time to share this and for being part of the ClassPass community.
All the best,
The ClassPass Team
Classpass is amazing!
I love Classpass! It gives me the flexibility to work out at different places, different locations and get more out of my work outs. Customer service is super helpful once you get through the AI. Paul online was so kind and understanding when I mucked up my subscription and made my day!
7 May 2026
Unprompted review
Reply from ClassPass
Hi Jessie,
Thank you so much for sharing your experience! We’re thrilled to hear how much you love the flexibility ClassPass offers and that it’s helping you get even more out of your workouts.
We also really appreciate your honest feedback about the support experience. We’re glad that once you connected with Paul, he was kind, understanding, and able to turn things around after the subscription mix‑up we’ll be sure to pass along your kind words to him.
Thanks again for being part of the ClassPass community.
All the best,
The ClassPass Team
Reply from ClassPass
Hi Madison,
Thank you so much for your feedback. We’re glad to hear that the support you received was responsive and validating, and that your experience felt heard and supported.
We truly appreciate you taking the time to share this and for being part of the ClassPass community.
All the best,
The ClassPass Team
Yvonne helped me out
Yvonne helped me out! They were understanding and empathetic towards my situation. Great service and wonderful support! I unfortunately do not know my reference number.
5 May 2026
Unprompted review
Reply from ClassPass
Hi Carmela,
Thank you so much for sharing your experience. We’re really happy to hear that Yvonne was understanding and empathetic toward your situation, and that you felt well supported throughout the process.
There’s no need to worry about the reference number we truly appreciate you taking the time to recognize the great service you received. We’ll be sure to pass along your kind words to Yvonne; feedback like this means a lot to our team.
Thank you for being part of the ClassPass community!
All the best,
The ClassPass Team
Reply from ClassPass
Hi Rita,
Thank you so much for your feedback. We’re delighted to hear that you received excellent support from Mark.
We’ll be sure to pass along your kind words recognition like this truly means a lot to our team and motivates us to keep delivering great service.
We appreciate you taking the time to share your experience and for being part of the ClassPass community.
All the best,
The ClassPass Team
Reply from ClassPass
Hi Emily,
Thank you so much for sharing your feedback. We’re thrilled to hear that Celinah provided such an awesome experience and was able to help you effectively.
We’ll be sure to pass along your kind words to her support like this truly makes a difference, and recognition like yours means a lot to our team.
Thanks again for being part of the ClassPass community!
All the best,
The ClassPass Team
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