I’ve been an on-and-off ClassPass user for a few years. Recently, I think I’ll cancel for good. ClassPass offers fewer options for higher and higher prices. If you need to reduce your membership (inju... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They didn’t check opening times with the gym. Waited for 2 hours for it to open. Contacted CP, had it passed to a manager. No email reply. Told me they had when contacted again. No compensation for... See more
Company replied
I’ve been using ClassPass intermittently for about ten years, and I’ve recently been very consistent about taking classes. The app’s interface is easy to use, I love being able to take a variety of cl... See more
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Awful experience. 20th February I changed my plan to a $55 plan (22 credits). This was correctly billed for 1 month then they changed it to a $79 plan (34 credits) without my consent. I picked this up... See more
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Company details
Information provided by various external sources
ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Contact info
275 7th Ave., New York, NY, United States
- classpass.com
2.9
Average
10K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the variety of classes and how…
Love the variety of classes and how easy it is to book. I wish some of the studios had lower credits.
5 May 2026
Unprompted review
Reply from ClassPass
Hi Maria,
Thank you for your feedback! We’re delighted to hear that you found our service easy to use and enjoyed the variety of classes available. That’s exactly the experience we aim to provide!
We also appreciate your feedback regarding credit costs at some studios. We’re always listening to our customers and will take your comments into account as we continue working to improve our service.
We truly appreciate you taking the time to share your experience.
All the best,
The ClassPass Team
Love!
I’ve been using ClassPass for years and I love it. Perfect to encourage me to do classes and the flexibility of lots of different studios. Plans are flexible and the app is easy to use. I’ve got friends hooked on it too.
5 January 2026
Unprompted review
Reply from ClassPass
Hi Sam,
Thank you for your wonderful feedback and loyalty over the years! We're delighted to hear that ClassPass has been a great motivator for your fitness journey and that you enjoy the flexibility and variety we offer. It’s fantastic that your friends are enjoying it too!
All the best,
The ClassPass Team
Awesome platform for fitness classes
Awesome platform I’ve been using it for years to navigate all the different studios I like.
5 January 2026
Unprompted review
Reply from ClassPass
Hi Tyler,
We're thrilled to hear that you've been with us for years. It makes our day to know the platform has been your go-to for navigating different studios.
All the best,
The ClassPass Team
I love the options and experiences
I love the options and experiences! I don’t like that I’ve had several friends join and never got my referral credits. I also feel like the credits / cost keeps going up without additional benefits.
26 April 2026
Unprompted review
Reply from ClassPass
Hi April,
We're thrilled that you're enjoying the experiences.
We are so sorry to hear about the missing referral credits. We’d like to review what happened and see how we can help. Please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. They’ll be happy to assist you directly.
All the best,
The ClassPass Team
Reply from ClassPass
Hi Rania,
Thank you for sharing your great experience! We're delighted to hear that you had a positive time.
All the best,
The ClassPass Team
Joke of a company
Joke of a company! it was my first time using and topped up a large amount and used once and got sick. i went back after a few weeks to see all my credits are gone and they mentioned to reactivate and they cant put back my credits which i purchased!!! I asked for a one time exception and they refused"
5 May 2026
Unprompted review
Reply from ClassPass
Hi Sureh,
We’re truly sorry to hear about your experience, losing credits, and not receiving the exception you hoped for.
We’d like to review what happened and see how we can help. Please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. They’ll be happy to assist you directly.
All the best,
The ClassPass Team
Customer service is non existent and…
Customer service is non existent and when it tries to come to life it is even worse than had it done nothing at all!
4 May 2026
Unprompted review
Reply from ClassPass
Hi Michael,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with customer service was so frustrating. We understand how upsetting it is when you reach out for help and don’t receive the support you need.
If you’re open to it, we’d like to review what happened and see how we can help. Please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. They’ll be happy to assist you directly.
All the best,
The ClassPass Team
Avoid
No point in contacting CP thr agents end thrncant, managers do not take escalations or follow up when they say they will, messages sent are copy and pasted and not relevant.
Abiy ended the chat as didn't know the answer to a question.
Left a previous review was asked to contact CO LC the agents had no idea why and master issue worse than it already was. Hard to believe I know.
Avoid, the CS is non existent.
Attended at app where the business did not and to this day two weeks later have not replied to emails, WhatsApp's or calls CP answer we don't know why.
This issue has apparently been raised and I was informed I would hear from the business two weeks ago and also the manager. No further forward.
Avoid if you want to receive CS.
4 May 2026
Unprompted review
Reply from ClassPass
Hi there,
Thank you for sharing your feedback. We sincerely apologize for the extremely disappointing experience you've had with our customer service.
We understand how frustrating it is when chats end without answers, when managers don't follow up as promised, when responses feel copied and not relevant, and, most importantly, when an issue remains unresolved even after you've reached out multiple times over two weeks.
We'd like to look into what happened. Please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They will be able to examine your account in detail, investigate what happened with your business attendance issue, and ensure you receive the proper follow-up you were promised.
We appreciate you taking the time to share this feedback, as it helps us identify where we need to improve.
All the best,
The ClassPass Team
Very quick and helpful service
Very quick and helpful service! I was surprised how easy it was to be heard and how quickly the problem was fixed.
4 May 2026
Unprompted review
Reply from ClassPass
Hi Mylene,
Thanks for your feedback! We're absolutely thrilled to hear that you found our service quick and helpful, and that we were able to resolve your issue so efficiently.
It's fantastic to know that you felt heard and that the problem was fixed quickly, that's exactly the kind of experience we strive to provide for all our customers. We really appreciate you sharing this positive experience!
All the best,
The ClassPass Team
It was super easy
It was super easy, customer service was great! They helped me sign up using my corporate code using an existing account.
4 May 2026
Unprompted review
Reply from ClassPass
Hi Meagan,
Thank you for your feedback! We're glad to hear that the sign-up process was easy and that our customer service team was able to assist you effectively with your corporate code.
All the best,
The ClassPass Team
Have been trying to get onboard and no…
Have been trying to get onboard and no one has called me, had an appointment today at 1:30 and I’m still waiting! I have had nothing but trouble these last past 3 weeks. I need help or I’m canceling my subscription by 3 pm
4 May 2026
Unprompted review
Reply from ClassPass
Hi Frances,
Thank you for sharing your feedback. We’re truly sorry for the frustrating experience you’ve had over the past three weeks while trying to get onboarded, missing your 1:30 appointment and not receiving the support calls would be incredibly disappointing. We understand how upsetting this must have been.
Please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. They’ll look into this and assist you directly.
All the best,
The ClassPass Team
If you can’t find a studio you like I guess
Prices keep increasing for monthly credits. Credits for the classes are also ridiculous and change with no type of methodology. The random food and beauty services being on here makes the app look clunky and trashy.
4 May 2026
Unprompted review
Reply from ClassPass
Hi Ahliyah,
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations. We understand how frustrating it can feel when pricing changes and credit values seem inconsistent.
Credit rates can vary based on factors like demand, time, location, and studio, but we recognize that this may not always feel clear or predictable. Your feedback on this is important, and we’re continuously working to make pricing more transparent.
We also appreciate your comments about the range of services on the app. We aim to offer variety and flexibility, but we understand that this may not align with everyone’s preferences, and we’ll share your feedback with our team.
If you’d like us to take a closer look at your experience or help you find studios that better match what you’re looking for, please reach out via www.classpass.com/contact and reference “Trustpilot Review.” We’ll be happy to assist.
All the best,
The ClassPass Team
Dodgy on payment and verification
Dodgy on payment and verification - be careful!
They charged me on a fake email address that was a typo of my own address. Nearly 400 taken! When I flagged it with them they refused to refund. Yohannes was the client agent.
4 May 2026
Unprompted review
Reply from ClassPass
Hi Aileen,
Thank you for sharing your feedback. We’re very sorry to hear about the issue with the incorrect email address and the payment concern you encountered.
For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They will be able to examine your account in detail and assist you in resolving the issue.
All the best,
The ClassPass Team
Mary was great however the AI agent…
Mary was great however the AI agent response was a little confusing. Nevertheless the process help to resove issue.
3 May 2026
Unprompted review
Reply from ClassPass
Hi Dianna,
Thank you for taking the time to share your feedback! We're thrilled to hear that Mary was great and helped resolve your issue.
We also appreciate your honest feedback about the AI agent response being confusing. This type of feedback is really valuable as it helps us improve our automated systems to better serve our customers. We're glad that despite the initial confusion, we were able to get your issue resolved through the process.
All the best,
The ClassPass Team
Thanks charlotte for being patient and…
Thanks charlotte for being patient and address to my problem
4 May 2026
Unprompted review
Reply from ClassPass
Hi Patrick,
Thank you for your kind words! We’re glad to hear that Charlotte was patient and able to address your problem. Your feedback means a lot to us.
All the best,
The ClassPass Team
great customer service
great customer service, dennis you are the best thank you!!
4 May 2026
Unprompted review
Reply from ClassPass
Hi Milagros,
Thank you for taking the time to share this positive feedback about Dennis! We're thrilled to hear that he provided you with great customer service and made such a positive impact on your experience.
All the best,
The ClassPass Team
Asher was professional and kind
Asher was professional and kind, helped me fast!
3 May 2026
Unprompted review
Reply from ClassPass
Hi Viktoriia,
Thank you for your feedback. We’re pleased to hear that Asher was professional, kind, and provided prompt assistance.
All the best,
The ClassPass Team
Excellent communication
Paul was fast and responsive with his answers. Clear communication
3 May 2026
Unprompted review
Reply from ClassPass
Hi Heli,
Thank you for your kind feedback! We're glad to hear that Paul was fast, responsive, and communicated clearly. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
All the best,
The ClassPass Team
I don't usually leave bad reviews but…
I don't usually leave bad reviews but this seems necessary because they have to be hold accountable. This is the second time I have noticed that my credits are lower than they should be after they rolled over. And ClassPass customer service does not really respond with clear reason. I had more than 48 credits for my previous cycle and 48 of them was suppose to roll over, and adding 48 credits from the new cycle would bring my credits to 96. I booked one class for 7 credits, which would bring the number to 89, but I have 83 credits. I reached out to them, and all they say is explaining the process and telling me that I have not list any credit. But I have and they cant explain why the number is lower. I know it is not a big difference, but it is not ok for them to that knowing that many people would probably not notice. This has happened before and they send me an email saying they will get back to me and they never did.
3 May 2026
Unprompted review
Reply from ClassPass
Hi Behta,
Thank you for sharing your concerns. We understand how important it is for you to have clear and accurate information regarding your credits, and we recognize how frustrating it can be when the explanations provided do not fully address your questions. It is reasonable to expect transparency and timely responses, especially when discrepancies arise.
For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. They will be able to examine your account and assist you in resolving the issue.
All the best,
The ClassPass Team
Tried to sign up via revolut
Tried to sign up via revolut, absolute nightmare and waste of time.. GF having the same issue... they should be dropped. Worst experience of an app, EVER.
3 May 2026
Unprompted review
Reply from ClassPass
Hi Jonnie,
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear how frustrating and time‑consuming the Revolut sign‑up process has been for you, especially if someone close to you is encountering the same issues. We understand how disappointing it feels when something that should be straightforward turns into a roadblock.
We recognize how important clear communication and a smooth onboarding experience are, and we regret that this wasn’t the case for you. Your feedback highlights areas where we clearly need to do better, and we appreciate you bringing this to our attention.
For further assistance, we encourage you to reach out to our specialized team via classpass.com/contact and mention that you’re following up from a Trustpilot review. They’ll be able to review your account in detail and work with you to help resolve the issue.
All the best,
The ClassPass Team
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