the problem that i had was that it was never specify into words that the minimum amount for the the player to get gems is 3.01 and the texts on the deposit page do not mention it,i deposited less then... See more
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Review summary
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What people talk about most
Reviews shaping this summary
this site is not the best but not the worst , i've lost around150 but ive seen some of my freinds win big so i have mixed emotions. its a decent site with a lot of rewards and different gamemodes
Company replied
just a little unlucky i guess but what can you do? great compatibility and fun on the mobile version sometimes i have to refresh the page because it bugs but its a million times better and cleaner th... See more
Company replied
So , the site itself is cool , nice graphic , various games , tho their lacking in something really important- the withdrawal- they have to call an admin for it so now people can wait up to 7 days ( a... See more
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Company details
Written by the company
Clash.gg is an free-to-play online social casino for CS:GO and CS2 players. It offers a secure and legal platform to bet skins and coins.
Contact info
Nicosia, Cyprus
- support@clash.gg
- clash.gg
3.3
Average
831 reviews
Replied to 63% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very reliable customer…
Thank you very reliable customer service. Its a live chat and they dontmake you wait hours just to talk to a f*ckin robot or whatever and big up Salzy amazing person very funny and a great kind person and was very professional why’ll also being able to help me out i love them truly amazing
4 September 2025
Unprompted review
Reply from Clash.GG
Hi Cormac,
Thank you so much for the amazing feedback! 😊 We’re really glad to hear you had such a positive experience with our live support and that you didn’t have to deal with long waits or automated responses.
We’ll be sure to pass your kind words along to Salzy — it’s great to hear he was professional, helpful, and made the experience enjoyable as well.
If you ever need anything again, we’re always here for you.
Kind regards,
Clash Customer Service Team
Normally would be a low star but ur…
Normally would be a low star but ur support Ocean finally answered my question which was always answered badly and was not understood. Now i get why i was "warned" tyvm for the good support only because of Ocean ur getting 5 stars
30 August 2025
Unprompted review
Reply from Clash.GG
Hi Yaşar,
Thank you for taking the time to share this! 😊 We’re really glad to hear that Ocean was able to clearly answer your question and help you understand the situation. We’ll be sure to pass along your kind words to him.
If you ever need further clarification or assistance, don’t hesitate to reach out — we’re always here to help.
Kind regards,
Clash Customer Service Team
site seems legit to me
site seems legit to me, i have gambeld around 500 euros on the site and 300 profit up.
if you have issues their always is great support to help you out
29 August 2025
Unprompted review
Reply from Clash.GG
site seems legit to me
site seems legit to me, i have gambeld around 500 euros on the site and 300 profit up.
if you have issues their always is great support to help you out
by rival sweet
1
Very nice support
i had a problem with the balce. I wrote the support and after 10 secends they were here and happy to help. Veryy good support and very friendly.
Huge shout-out to zTD and sophlou
28 August 2025
Unprompted review
Reply from Clash.GG
Hi Luca,
Thank you for the great feedback! 😊 We’re really glad to hear that our support team responded so quickly and was able to help you with the balance issue. We’ll be sure to pass along your shout-out to zTD and sophlou!
If you ever need help again, don’t hesitate to reach out — we’re always happy to assist.
Kind regards,
Clash Customer Service Team
Literaly every game i played from the…
Literaly every game i played from the minute i deposited my skin, if it was crazy mode i hit a insane item and lost rhe game , or if normal the bots would just instantly win with massive upsides its rediculous and theyve lost a customer. Completely rigged gambling where no odds are jn the favour of the person playing against the house
26 August 2025
Unprompted review
Scam and bad support
Hello, I would like to share my experience with the support team. My aunt won 1000 gems, and when she tried to complete the KYC verification, it didn’t work. She asked me to contact support on her behalf. However, instead of helping, they started claiming that I wasn’t the actual account owner and even accused me of being underage.
I tried to explain and offered my driver’s license for verification since my ID card had expired, but they kept insisting it wasn’t me. I was willing to provide any proof they needed, but nothing was accepted. Out of frustration, I ended up saying things I thought they wanted to hear, but they later used those words against me.
As a result, they refused to refund the money, voided all funds, banned me from live chat, and completely blocked further communication. They continue to claim that I am underage and rely on my frustrated responses instead of actual evidence.
This feels unfair and unprofessional. I did everything I could to prove my identity and cooperate, yet they dismissed all of it and punished me instead.
23 August 2025
Unprompted review
Reply from Clash.GG
Hi Sephi,
Thank you for the awesome feedback! 😄 We’re glad to hear you’re enjoying the site, the support, and the instant deposit feature.
If you ever need anything, we’re always here to help.
Kind regards,
Clash Customer Service Team
Dont put money you always lose.
İf you deposite some money and play single game you lose everythink its not equal.i see youtubers put 1 gem and wins 1000 gems to scam people by trusting the video.everythink fake and not equal research for another site.and everytime you do upgrade it always make you lose
17 August 2025
Unprompted review
No understanding and no help from support.
Extremely disappointed with the support... For the last 4 days i have been playing only Double on their website i always betted 1 gems and it can bee seen from the logs in my account i have over 137 pages for the last 3,4 days only on Double... I had some balance which i made from 20 gems up to 321 for the 3,4 days period only with betting 1 gems and having fun without spending too much as i do not have much anyway. 16/08/2025 i played until late around 3:30 AM and i was from my phone... Wanted to place one last bet and missclicked (max) button and until i noticed i have missclicked my money was gone... I immediatley contacted the support to try and explain what happened and that truly i would have never placed such a bet litteraly i have 140 pages on bets on Double that show i always betted 1 or max 2 gems... I'm not there for the money but to enjoy the site and the games thats why i wagered 10k gems for less than a month... I really enjoyed the site and everything but as i was spending too much decided to be slow with my last deposit and i was just betting 1 gems on green on Double.... I contacted support the person didnt even want to listen to me.. I understand its a gambling site and on the first occasion if they see money they would never return them but i just wanted some understanding from them and at the end of the day we are all humans and make mistakes... I litteraly just misslicked without looking at my bet because i wanted it to be my last for the night and it was placed on the last second... Really disappointed as nobody wanted to even look into my case and see i really do not lie and that was all the money i had tried to have fun....
16 August 2025
Unprompted review
Scam and rigged
Site is a scam, you will lose 99% of the time and always the same people win to inflate the winrates.
"Fairplay" doesn't exist with this website, it's rigged, you lose 99% of all things you put in, cashing out is ridiculously stupid.
14 August 2025
Unprompted review
Great Customer Service
Today Runesen helped me out with a withdraw issue and got it fixed in under 5 mins! THANK YOU!!!!
12 August 2025
Unprompted review
Reply from Clash.GG
Hi Mason,
Thank you for the great feedback! 😊 We’re happy to hear that Runesen was able to quickly resolve your withdrawal issue. We’ll be sure to pass along your thanks!
If you ever need assistance again, don’t hesitate to reach out.
Kind regards,
Clash Customer Service Team
If you win 3 dollars and take 3 dollars…
If you win 3 dollars and take 3 dollars out. Thats it you just sealed you losing for good. Ive made 4 different accounts and won a little on 2 of them and withdrew those accounts never win again. My other 2 ill win almost every other time. But as soon as you pull out money. They rig it. Its so obvious. DO NOT PLAY ON THIS SCAM SITE. you have been warned.
8 August 2025
Unprompted review
Reply from Clash.GG
Hi RichardG,
Thank you for sharing your feedback. We’re sorry to hear about your experience. However, we want to assure you that Clash operates with a provably fair system, ensuring that all outcomes are fully random and transparent. The odds are never manipulated, and the system is designed so that every player has an equal opportunity.
We understand that losing can be frustrating, but our games are fair, and you can always verify the results yourself. You can learn more about how the fairness system works and verify your game results here: https://clash.gg/fairness
If you have any concerns or questions, feel free to reach out to our support team. We’re here to assist and make sure every player has a transparent and fair experience.
Kind regards,
Clash Customer Service Team
Reply from Clash.GG
Hi Yassine,
Thank you for the great feedback! 😊 We’re thrilled to hear that our team was able to help you a lot. We’re always here to assist you whenever you need!
If you need anything else, don’t hesitate to reach out. We’re always happy to help!
Kind regards,
Clash Customer Service Team
Reply from Clash.GG
Hi Skylar,
Thank you for the great feedback! 😊 We’re glad to hear that your issue was resolved quickly.
If you need any further assistance, feel free to reach out. We’re always here to help!
Kind regards,
Clash Customer Service Team
This site's support doesn't care about…
This site's support doesn't care about users. They banned me for no reason, even with a balance still in my account, and they just say there's nothing they can do. I've never seen anything like that. Horrible, they don't care about users.
5 August 2025
Unprompted review
Reply from Clash.GG
Hi Lucas,
We’re really sorry to hear about your experience, and we take your feedback seriously. Clash.gg is committed to providing the best possible support, and we want to understand your situation better.
We have requested more information through Trustpilot to look into your case and resolve the issue. Our team is more than happy to investigate and assist you further.
If you could provide more details or contact us directly through our live support team via the orange chat button on clash.gg and request Shane, we’ll do everything we can to address your concerns.
Kind regards,
Clash Customer Service Team
i did a deposit on the 30th of july via…
i did a deposit on the 30th of july via bank transfer and now its 4th of august and i still dont have my gems or my money back everytime i contact support they say its pending and im supposed to wait for it to fail or succeed and nobody tells me how long will that take or is just gonna stay pending forever and i dont see the deposit in my transaction history so they could be saying whatever they want pure scam
30 July 2025
Unprompted review
Reply from Clash.GG
Hi there,
We’re really sorry to hear about the delay with your deposit. We understand how frustrating this must be. Please rest assured, Clash.gg is committed to ensuring smooth transactions, and we are not involved in any fraudulent activity.
If your deposit is still pending, it may be due to factors outside of our control, like banking procedures. However, we’d like to help you resolve this as quickly as possible.
Please reach out to our compliance team via live support through the orange chat button on clash.gg, and provide them with the transaction details. They will be able to investigate the issue further and provide you with an update on your deposit status.
We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this.
Kind regards,
Clash Customer Service Team
Scam site
Did a battle(I have over 20k wagered on the site), this battle started normal like any of them, and suddenly I hit a clash coin and I hit a 9k item, and suddenly the site got stuck for like 2 minutes, I refreshed endlessly to find the outcome. And there I see the result(mind you it was a shared battle), I got barely anything it didnt showed as if the item hit.
Wrote this to the support and they just said sorry lmao even though in their words they experienced a lag on the site. Think of it as you want, I will never play the site and I will warn other people not to aswell.
3 August 2025
Unprompted review
Reply from Clash.GG
Hi there,
We’re really sorry to hear about your frustrating experience with the battle. We take all issues seriously and want to ensure that everything is fair and transparent for our users.
To clarify, all of our outcomes are determined by our provably fair system, and we understand that lag or delays can be frustrating. If the battle was meant to be a win, we’d be happy to credit the difference.
Please contact our live support team via the orange chat button on clash.gg, and provide them with the details of the battle. Our team will check the fairness and, if needed, credit the appropriate amount.
We genuinely appreciate your feedback and hope we can resolve this for you.
Kind regards,
Clash Customer Service Team
Horrible house odds and edge on cases…
Horrible house odds and edge on cases makes it pointless to depo on site. DONT WASTE YOUR MONEY
29 July 2025
Unprompted review
Reply from Clash.GG
Hi there,
Thank you for your feedback, and we’re sorry to hear about your concerns.
To clarify, all of our house edges are publicly available and can be viewed at any time. We’ve made sure to be fully transparent about the house edge for each game on Clash.gg. You can find all the relevant information here:
👉 https://clash.gg/questions
Here are some examples of the house edges:
- Battles: 10% House Edge (due to cases being used)
- Double: 6.67% House Edge
- Upgrader: 7.3% House Edge
- Mines: 7% House Edge
- Plinko: 7.2-10% House Edge
- Cases: 10% House Edge (built into item pricing)
- Crash: 8.65% House Edge
- Bomb Rush: 10% House Edge
- Tiles: ~7.5% House Edge
We hope this helps clarify any concerns regarding the platform. It’s perfectly reasonable to expect a built-in house edge, which is common across most platforms, and we’re proud to be fully transparent about it.
If you have any further questions or concerns, don’t hesitate to contact our live support team via the orange chat button on clash.gg, and we’ll be happy to assist.
Kind regards,
Clash Customer Service Team
Reply from Clash.GG
Hi Jordan,
Thank you for the great feedback! 😊 We’re thrilled to hear that you had a positive experience with our customer service.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Kind regards,
Clash Customer Service Team
Great support
26 July 2025
Unprompted review
Reply from Clash.GG
Hi Shekboi,
Thank you for the great feedback! 😊 We’re so glad to hear that you had a positive experience with our support team.
If you need anything else, don’t hesitate to reach out. We’re always here to help!
Kind regards,
Clash Customer Service Team
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