Very happy with product and advice. But I think that you should remove the trade price from public viewing. Also I would have preferred an accurate stock holding on the internet so we could plan th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Would have been a 5 star but getting an unannounced delivery early on a bank holiday Monday wasn’t what I expected. Told in an email I would be contacted by third party delivery company about delivery... See more
Company replied
The product is excellent and looks amazing when installed by a professional. The delivery time was longer than expected and held up our building plans; however, the quality of the product made up for... See more
Company replied
I like the product, easy to install and good quality, hence 4 stars, but my buying experience felt a little like an inconvenience rather than valued customer. I expect they get large orders from deve... See more
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Company details
About Cladco Profiles® Ltd
Written by the company
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Written by the company
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contact info
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, United Kingdom
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4.3
Excellent
9K reviews
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Got samples very quickly and look like…
Got samples very quickly and look like a very good product.
30 April 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Geoff,
Thank you for your review.
It’s great to hear you’re pleased with the samples — hopefully they’ve helped you start visualising how the products could work on your project.
If you’d like to talk through your options, feel free to give our team a call. We’d be happy to help you choose the most suitable product and answer any questions you may have.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good afternoon,
Thank you for taking the time to leave us a lovely 5-star review!
We're glad to hear you are pleased with your samples. If you wish to talk through the available options with our team or ask us any questions, please just let us know.
Kind regards,
Cladco Profiles®
Great communication top product…
Great communication top product definitely recommend thank you
26 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Adam,
Thank you for your kind review. It’s great to hear everything went smoothly and that you’re pleased with the product. We really appreciate the recommendation - it means a lot.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Greg,
Thank you for taking the time to leave your feedback.
It's great to hear you were left satisfied with our product quality and speed of delivery.
If we can help with anything else, please get in touch with our friendly team.
Kind regards,
Cladco Profiles®
Excellent service and price
Ordered signature composite decking, good price, delivered within a week.Excellent service, Looks great
29 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Martyn,
Thank you for your 5-star review. We're pleased to hear you are happy with your new decking.
Please feel free to get in touch if you need anything else.
Kind regards,
Cladco Profiles®
Delivered to my garden
Delivered to my garden, damage to one slat but quickly acknowledged and resolved with an email.
30 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Duncan,
Firstly, thank you for taking the time to leave us a 5-star review - we really appreciate the feedback.
We're sorry to hear about the damage to the item, but we're pleased to hear we were able to deal with the matter swiftly and find a quick resolution.
If you require anything else, please let us know.
Kind regards,
Cladco Profiles®
I have marked you down due to poor…
I have marked you down due to poor understanding of why your driver claimed to have attempted a delivery prior to the agreed date and then arrived at a different time to the one which was notified. Shame because the ordering and product quality was excellent.
30 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Andre,
Thank you for your review. We’re pleased to hear you were happy with the ordering process and product quality, but we’re sorry for the confusion around the delivery timing.
We understand how frustrating it can be when there’s a mismatch with the expected delivery window. This will be passed on to the team and our delivery partner to help improve communication going forward.
Thank you for taking the time to share your feedback.
Kind regards,
Cladco Profiles®
I like the product - customer service, not so sure
I like the product, easy to install and good quality, hence 4 stars, but my buying experience felt a little like an inconvenience rather than valued customer. I expect they get large orders from developers etc (?) so my measly £1200 worth of products wasn't that important - I was ignored when I called to collect some extra bits until directed to the yard to wait 15 minutes for the items to be put on the floor and the chap walked away - no "customer service" whatsoever - and that was my "feeling" start to finish. So, order online, don't interact via phone, email or in person, and you'll be fine.
28 April 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Tony,
Thank you for taking the time to leave your review. We’re pleased to hear you’re happy with the product, but we’re very sorry that your experience with our customer service left you feeling this way.
The value of an order should make no difference to how any customer is treated, and it’s disappointing to hear that you felt like an inconvenience. That’s not the standard we aim to deliver.
In terms of collections and phone enquiries, this time of year can be particularly busy, which can sometimes mean there’s a short wait while the team assist other customers on the phone or at our counter. That said, we completely understand how this may have come across, and we’re sorry that this left you feeling ignored.
Without full details, we can’t comment on the exact situation, but items being placed beside a vehicle can form part of our collection policy. For safety reasons, our team can only assist with mechanical loading for suitable open vehicles and are not able to hand‑load materials into enclosed vehicles. In these cases, items are placed next to the vehicle for the customer to load themselves. This is outlined within our collection guidance, including order confirmations, to help ensure safe handling for both customers and staff. We appreciate this may not have been clear on the day, and are sorry if this added to your experience.
Thank you again for your feedback. What you’ve described isn’t typical of the experience we aim to provide, and we do hope that if you decide to use us again in the future, your next experience is a more positive one.
Kind regards,
Cladco Profiles®
The sheets were damaged and should have…
The sheets were damaged and should have been checked as it was obvious to the eye.
29 April 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Will,
Thank you for your review - we’re sorry to hear you were disappointed with your experience.
As this was a collection, our yard team did flag the damaged sheets at the time and offered to replace them and arrange delivery. We understand you opted to take the sheets with a refund instead, but we’re sorry this has still left you feeling unhappy.
If there’s anything further you’d like us to look into, please don’t hesitate to get in touch with our team, and we’d be happy to help.
Kind regards,
Cladco Profiles®
timely response to queries
timely response to request, and provision of samples. Frank comments on query relating to suitability of initial product intended (does fade). Unfortunately, preferred colour not available in alternative material, but may progress with an alternative. Delivery period stated (4/5 weeks) a bit extended.
29 April 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your detailed feedback and 5-star review. We’re glad to hear you found the initial support helpful and the samples useful in exploring your options.
We do appreciate your comments regarding the lead time. This can extend slightly during busier periods, and we’re sorry if this caused any inconvenience while planning your project.
If you have any further questions or would like help looking at alternative options, please don’t hesitate to get in touch with our friendly team - we’re always happy to assist.
Kind regards,
Cladco Profiles®
Spot on that's what I thought
Second purchase with cladco very happy with my purchase.delivery very helpful drivers.I will use cladco on next year's project
29 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Robert,
Thank you so much for choosing us again - it really does mean a lot to have you back.
We’re so pleased to hear you’re happy with your order, and it’s great to know our delivery team made such a positive impression.
It’s especially nice to hear you’re planning to return for your project next year. If you need any help or advice in the meantime, please don’t hesitate to get in touch with our team. We’d be more than happy to help.
Thanks again for your continued support.
Kind regards,
Cladco Profiles®
Cladco performed well and the staff…
Cladco performed well and the staff were very helpful
29 April 2026
Reply from Cladco Profiles® Ltd
Good afternoon,
Thank you for taking the time to leave us a 5-star review. We're pleased to hear everything went well with your order and that the team were able to help when needed.
If we can be of any further assistance, please let us know.
Kind regards,
Cladco Profiles®
So far so very good.
Have to say the website is very good, easy to navigate with a huge amount of information on every product.
I ordered a sample of what we have in mind for our scheme, again a simple process which proved to be very efficient as the product arrived within 48 hours.
All in all, up to this point 5 stars and hopefully something that will continue when eventually the scheme is on site and the product order is made.
27 April 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Pete,
Thank you for taking the time to leave such a positive review. It’s great to hear the process has been straightforward so far and that everything has given you confidence in moving your project forward.
We’re really pleased that the samples arrived quickly, and we hope everything continues just as smoothly when you’re ready to proceed. If you need any support along the way, don’t hesitate to get in touch with our friendly team. We're more than happy to help.
Kind regards,
Cladco Profiles®
Excellent product
Excellent product, consistent quality throughout the range, there are cheaper products out there but price over quality is not an option if you want to achieve your desired finish, Delivery and service were tops throughout and the website is easy to use
27 April 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Jim,
Thank you so much for taking the time to leave such a detailed review. It’s great to hear how well everything has come together and that you’re pleased with the overall finish.
We really appreciate your comments on the consistency across the range and the service you received, as well as your feedback on the website. It’s always helpful to know what’s working well - so thank you.
If you need anything else, please let us know.
Kind regards,
Cladco Profiles®
Quality Products with friendly service and advice.
From my first contact, Cladco were helpful and friendly with great advice.
Their metal roofing products are of great quality and value for money. Delivery went smoothly and as planned.
Thanks
5 May 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for taking the time to leave such a positive review.
It’s great to hear that everything got off to a good start and that the support you received from our team helped you along the way.
We’re also glad the products met expectations and that the delivery went as planned. We really appreciate your feedback and hope we can help again in the future.
Kind regards,
Cladco Profiles®
Great product plenty of info
Great product plenty of info
Delivery on time overall excellent service
28 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Terry,
Thank you for your 5-star review - it really means a lot.
It’s great to know everything came together well for you and that the information provided helped along the way.
Please let us know if you need anything else.
Kind regards,
Cladco Profiles®
Great service got everything I needed…
Great service got everything I needed and had my delivery earlier than anticipated
26 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Talem,
Thank you for your review. It’s great to hear everything came together smoothly and that your delivery arrived sooner than expected. We’re really glad we could help get what you needed in good time.
Thanks again for taking the time to share your feedback with us.
Kind regards,
Cladco Profiles®
Excellent service Delivery on time…
Excellent service Delivery on time ,what more can you do.
28 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Anthony,
We really appreciate you leaving a 5-star review. It’s great to hear everything went to plan and arrived when expected...just how it should be.
Thanks again.
Kind regards,
Cladco Profiles®
Asked for samples and received them…
Asked for samples and received them very quickly, seems quality materials
24 April 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for taking the time to leave a review! We're pleased to hear you were happy with the sample pack. Hopefully, you're much better placed to make a decision for your upcoming project.
If you need any further support, please just let us know.
Kind regards,
Cladco Profiles®
Great product but delay to delivery
Great product, but several phone calls and emails required to sort out delivery. Was promised delivery costs to be waived which did not happen.
26 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Hans-Joerg,
Thank you for your review. We’re pleased to hear you were happy with the product, but we’re sorry for the inconvenience caused by the delivery.
In this instance, the order was placed via a merchant, and there was unfortunately a delay due to a vehicle breakdown during delivery. We arranged for the order to be resent as quickly as possible, with no additional delivery costs applied.
We appreciate how frustrating it is when things don’t go to plan, and thank you for taking the time to share your feedback.
Kind regards,
Cladco Profiles®
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