Very happy with product and advice. But I think that you should remove the trade price from public viewing. Also I would have preferred an accurate stock holding on the internet so we could plan th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would have been a 5 star but getting an unannounced delivery early on a bank holiday Monday wasn’t what I expected. Told in an email I would be contacted by third party delivery company about delivery... See more
Company replied
The product is excellent and looks amazing when installed by a professional. The delivery time was longer than expected and held up our building plans; however, the quality of the product made up for... See more
I like the product, easy to install and good quality, hence 4 stars, but my buying experience felt a little like an inconvenience rather than valued customer. I expect they get large orders from deve... See more
Company replied
Company details
About Cladco Profiles® Ltd
Written by the company
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Written by the company
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contact info
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, United Kingdom
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4.2
Great
9K reviews
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Reply from Cladco Profiles® Ltd
Good morning,
Thank you for taking the time to leave us a 5-star review.
If you need anything else, please let us know.
Kind regards,
Cladco Profiles®
Great sample pack really well presented…
Great sample pack really well presented and sent quickly
14 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Sue,
Thank you for your feedback! We hope the sample pack help make your decision making process that little bit easier.
If you have any questions or would like to discuss your project with our team, be sure to let us know.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your 5-star review - we really appreciate it.
Kind regards,
Cladco Profiles®
Outstanding staff…
Haven’t laid the decking yet,so can’t comment on how easy it is to lay, or the longer term quality of the product.
Staff in the okehampton office were extremely helpful, both on the phone & when we visited. Ordering was easy & delivery quick. Driver very helpful in unloading too.
15 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Den,
Thank you very much for taking the time to leave your review. It's great to hear how helpful you found our team, and we hope you are pleased with your purchase.
If you need any help when it comes to installation, be sure to let us know. We also have a comprehensive range of installation guides on our website.
Kind regards,
Cladco Profiles®
If I could give zero stars I would
If I could give zero stars I would. Their composite decking looks great when first laid but it splits (even when fitted exactly to their specifications) and they are really unhelpful when it comes to replacements. They use ANY EXCUSE NOT TO REPLACE FAULTY items. If you're looking for composite decking go elsewhere. Terrible company
29 May 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Di,
Thank you for your review. We’re sorry to hear about your experience and would like the opportunity to look into this further.
Despite the details provided, we haven’t been able to locate an order on our system. If you haven’t already, please get in touch with our Customer Support team so they can investigate this for you and assist accordingly.
Thank you for bringing this to our attention.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Rosie,
We really appreciate the positive feedback - thank you!
If we can be of any further assistance, please let us know.
Kind regards,
Cladco Profiles®
Easy to order and contact via email…
Easy to order and contact via email with queries were deal with easily.
12 May 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Malcolm,
Thank you for taking the time to leave a 5-star review. We're pleased to hear you were satisfied with our communications throughout your order.
Kind regards,
Cladco Profiles®
Easy to order on line
Easy to order on line, no problem to go and pick up with own car and roof rack, order was ready in quick time.
14 May 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Paul,
Thank you very much for taking the time to leave your feedback - it's always great to hear customers find the ordering and collection process quick and easy!
If we can be of any further help, please just let us know.
Kind regards,
Cladco Profiles®
Very happy with the product great…
Very happy with the product great quality great price .
Only problem was delivery £192 failed to deliver twice on dates (took day off work) told deliver next day didn't need to be there !! Or would be 5 stars 🌟
14 May 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for taking the time to leave your feedback. We're delighted to hear how pleased you were with the quality of our products. We are, however, sorry to hear about the issue regarding delivery.
Your feedback will be passed on to our team.
Kind regards,
Cladco Profiles®
Fast delivery
Fast delivery, great choice and good to see and feel the different product samples
11 May 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your feedback and 5-star rating!
We're pleased to hear how happy you were with the quality of our samples and hope they have helped you with your decision making process.
If you need any assistance or have questions for our team, please don't hesitate to get in touch.
Kind regards,
Cladco Profiles®
Requested a free sample pack to choose…
Requested a free sample pack to choose decking type but never received it?
12 May 2026
Reply from Cladco Profiles® Ltd
Good afternoon,
Thank you for your review. We’re sorry to hear your sample pack hasn’t arrived, as we know how important they are when making a decision.
Samples are sent via a third‑party courier, and while they usually arrive quickly, delays can occasionally happen. If you’d like us to look into this for you, our Customer Support team will be happy to help.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Marcin,
We really appreciate the 5-star review.
Please let us know if you require any further assistance - we're always happy to help.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Antony,
We're glad to hear that you found the ordering process easy and delivery good.
We really appreciate your positive feedback.
Kind regards,
Cladco Profiles®
All good so far
Good internet site and free samples, let’s hope delivered product lives up to expectations.
11 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Ian,
Thank you for taking the time to leave us a 5-star review.
If you have any questions about the product, be sure to let us know - our friendly team are always happy to help.
Kind regards,
Cladco Profiles®
A positive experience :)
Helpful in giving information about what materials were needed, quick communication via email, items look like they are good quality.
11 May 2026
Reply from Cladco Profiles® Ltd
Good morning,
We really appreciate the positive feedback, and are delighted to hear how our team were able to provide valuable assistance and managed to keep you informed throughout.
If you need anything else, please just let us know.
Kind regards,
Cladco Profiles®
Samples for a project
Samples arrived in quick time, client is very happy with the product, remarked on the wide range available. Will be ordering shortly.
11 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Dean,
Thank you for the review! We're pleased to hear your customer was impressed with the product.
If you need any assistance when it comes to ordering or if you have any questions about the product, please let us know - our friendly team are always happy to help.
Kind regards,
Cladco Profiles®
Great product and exceptional customer…
Great product and exceptional customer service, I highly recommend Clasco
11 May 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you very much for taking the time to leave your review. It's always great to hear positive feedback about our products, and we always appreciate feedback around our service.
We look forward to welcoming you back in the future!
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good afternoon, Terence,
Thank you very much for your review. We're glad to hear you were pleased with your sample.
If you have any questions or would like to discuss the product with our team, please get in touch - we're happy to help.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your review. It’s lovely to hear the delivery driver made such a positive impression and was happy to go the extra mile to help out.
Kind regards,
Cladco Profiles®
Easy to order and get prices quoted…
Easy to order and get prices quoted delivered as agreed 👍
12 May 2026
Reply from Cladco Profiles® Ltd
Good morning, David,
Thank you for your 5-star review. We’re pleased to hear you found the ordering process straightforward and that your delivery arrived on schedule.
If you need anything else, please let us know.
Kind regards,
Cladco Profiles®
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