CityRise Reviews 

City Rise has been very professional and helpful in trying to find us a suitable property within our budget. It has been a pleasure liaising with Sophie, who is very knowledgeable about real estate and the development.

Thank you to Sophie and Laura for their support!

We had a great experience working with Kieran, our investment consultant, and Laura, the aftersales manager. Both were extremely cooperative and went above and beyond to accommodate our requests—even when they were outside of the usual process. Their responsiveness and willingness to help gave us real confidence in their service. Thanks to their support, we were able to move forward with our first investment in the UK. Highly recommended!

Really fast, efficient and friendly service.
Fran was a pleasure to deal with and helped make the entire experience easy and stress free.
Great property, great service.

Fran, kept me up to date throughout the move-in process and arranged for any faults to get fixed after I moved in. A lot more friendly and helpful than some of the other letting agents I have talked to in Leeds. I would recommend.

It is a very good experience with you, really helpful and would like to recommend Cityrise thank you very much for ur cooperation.And a big thanks for ur Staff member called Fran she is really good.

The guy Mr Billy Akhtar is generous, helpful and polite. He trullly knows his job.perfect and professional.

Great service and support from Fran at City Rise
The whole process of getting my new flat went really smoothly from the moment I sent my application to signing the tenancy contract.
Fran was really helpful and kept me updated on the progress of the application.

The experience with them was excellent from the beggining really kind, efficient and fast. Providing all the right documentation and attention if is something to look at the property. Fran provided me an awesome assisting during my tenancy and also her team at CityRise were wonderful with everything.

Demee was very helpful and guided me during the entire process. She was very patient and gave me all the information I requested. I have just started my first investment with Cityrise and hopefully many more in future.

My experience dealing with Caitlin and Fran at City Rise was amazing all the way through my tenancy. Fast responses and help when needed. Greatly appreciated !! Would highly recommend.

I recently had the pleasure of working with Kieran from Cityrise Property Investment on the purchase of a one-bedroom flat in an off-plan development, and I couldn’t be more impressed with his service. From the very beginning, Kieran demonstrated a high level of professionalism, efficiency, and proactiveness, making what could have been a complex process feel smooth and straightforward.

One of the standout qualities of Kieran was his ability to provide clear and concise information at every stage. He took the time to thoroughly explain the investment potential of the development, highlighting why it was a strong opportunity for capital growth. His in-depth knowledge of the market and understanding of off-plan investments reassured me that I was making an informed decision.

Kieran was incredibly proactive in keeping me updated throughout the process. He was always quick to respond to any queries and ensured that all necessary paperwork and requirements were handled efficiently. His attention to detail meant that there were no delays, and I always felt confident that he had everything under control.

What I particularly appreciated was his transparency and honesty. He provided realistic expectations while also highlighting the benefits of the investment, ensuring that I had a balanced perspective. Unlike some agents who may simply push for a sale, Kieran genuinely cared about finding the right investment opportunity for me.

Professional, attentive and knowledgeable. I’ve had a great experience with CityRise in purchasing my first property. Sophie was extremely helpful throughout the entire process and I was reassured by the breadth of knowledge she had on the area and the development. Laura’s help with the after sales process was also invaluable and helped to ensure a smooth exchange of contracts. I look forward to working with CityRise into the future.

Victory Place

Demee was fantastic to work with on purchasing a flat in this project. Very helpful and quick to respond.

Great company. I just bought attractive off plan property and I am very happy. Sophie is very professional, and trustworthy. always available to answer questions and give expert advice. Cityrise takes care of the client when it comes to contact with the broker, accounts and solicitors. I am also very happy with the work of Laura who contacts the solicitors on my behalf.

thanks a lot

From the beginning of my search when I applied on Zoopla and reached out, I spoke with Fran who was really helpful with the whole process. Her prompt response both via email and phone call really made the whole process seamless for me. Thanks to the whole team as well.

Oliver has been a great ressource for me to find a profitable investment. Despite having specific criteria, Oliver kept searching until we find the right one. His knowledge of the properties market allow us to review multiple deals and quickly come up with a yes / no decision. Once I found an apartment I liked, the process to complete was very clear and straightforward

Update – June 2026

I am updating this review because the matter has now reached a very unfortunate outcome. Losing my deposit is the complete opposite of what I hoped for when I amended my original review.

I reserved two flats at Queens Court Liverpool through CityRise in February 2024, with an expected completion date of Q4 2024. Instead, completion was pushed back repeatedly over two years — from Q4 2024 to Q1 2025, then March, June, July, August and October 2025. The development was not ready when promised, and for long periods valuations could not even be carried out as a result.

I first reviewed CityRise in March 2025 after becoming frustrated with the delays. Following that review, a director personally appealed to me, apologised on the developer’s behalf, said the delays were the developer’s responsibility, and assured me that CityRise was on my side. Based on those assurances, I amended my review and continued to be patient.

I did everything asked of me. I renewed mortgage offers when they expired due to delays, paid repeated fees, agreed to renegotiate after the properties were down-valued, and confirmed again and again that I wanted to complete.

In March 2026, we were informed by our solicitor that completion could not take place because the developer’s solicitor had still not answered key lender enquiries, meaning the lender could not release funds. The delays continued, and the developer’s side remained unresponsive.

I raised written complaints with CityRise about the delays and the financial impact of the expired mortgage offers. After weeks of chasing and waiting, the developer decided to terminate the contracts and forfeit my deposit.

What disappoints me most is that the CityRise director who once asked me to change my review and assured me they had my back has remained silent. Their aftersales contact told me to negotiate with the developer myself. When I contacted the developer, I was simply told to go through the developer’s lawyers.

This has been the worst financial decision I have ever made. I had around £35,000 tied up for over two years, plus roughly £10,000 in related costs, including mortgage fees, valuation fees, legal fees and other expenses. I was always willing and able to proceed, and I never refused to complete.

Purchasing an off-plan property through CityRise has been a disaster for me. Based on my experience, I would strongly urge anyone considering it to think very carefully before proceeding.

Billy is very communcative, finds the time to explain(ist time investor) and goes many extra miles to help out. Works to your times really well.
He has made my experience with City Rise very encouraging so far . We are yet to process a lot as my investment is yet to be built. So maybe ask me again once gone through whole process once.

We're having an amazing experience with CityRise so far. We're still in a very early stage of our first property investment but so far I don't think we could have a better experience!
Billy is the person to speak with if you're looking for property investment!