CityRise Reviews 401

Sophie was extremely professional and practical in all the respective advice required pre.sale

Professional, friendly approach. Knowledgeable, confident advice.

Ross Harding, the Lettings Manager at City Rise, was extremely helpful during a challenging period when my flat remained vacant for some time. Ross took the initiative to visit the property at my request and carefully assessed its condition. Based on his experience and understanding of the market, he provided honest and practical advice, recommending that the property be rented at a slightly reduced price to help minimise the financial losses I was incurring while it sat empty.

I really appreciated Ross’s proactive approach, professionalism, and willingness to provide clear and realistic guidance. His support helped me secure a tenant and get the property occupied again, which made a huge difference.

I would highly recommend Ross for his expertise and genuine commitment to helping landlords navigate difficult situations.

The team at CityRise were a pleasure to deal with. For a process I thought would be stressful, they made it pain-free. I would highly recommend them.

I have recently completed on my property with City Rise and couldn’t be happier. Super smooth and always kept me with consistent communication. Thank you again

I have been very impressed with CityRise and how they’ve managed my property. They let it quickly and everything has been smooth and streamlined since moving from my previous agent. Would recommend.

I’ve had an excellent experience working with Sophie Brooks on my property investment journey. From the very beginning, she has been knowledgeable, professional, and genuinely invested in helping me achieve my goals.

What really stood out was her ability to explain complex property strategies in a clear and practical way. She took the time to understand my financial position, risk tolerance, and long-term objectives, and then tailored her advice accordingly. I never felt pressured — only supported and well-informed.

Thanks to her guidance, I feel far more confident in my investment decisions and have been able to move forward with clarity and a solid plan. Her communication has always been prompt and transparent, and she consistently goes the extra mile to ensure everything runs smoothly.

I would highly recommend her to anyone looking for trustworthy, knowledgeable support in property investment.

I want to say a massive thankyou to Sophie for helping me but my property I really couldn’t recommend her enough. She helped me from start to finish answering any questions I had, just wish all people could be as lovely and professional as Sophie. Again thankyou so much would give you ten stars if I could, will definitely be returning to you

I reserved an investment property through CityRise and, based on my experience, I would strongly urge prospective buyers to carry out extremely thorough independent due diligence before committing any funds.

In my case, I paid a reservation fee of £11,095 following strong assurances that extensive due diligence and background checks had already been completed and that the process would be “smooth and simple.”

I was also given 24 hours to sign the reservation agreement, which created significant time pressure at a point where material information had not yet been fully disclosed or independently verified.

However, once my independent solicitor and mortgage broker reviewed the transaction, a number of material legal and commercial concerns emerged that had not been clearly disclosed at the point I was encouraged to commit funds.

Legal and structural issues raised during conveyancing included:
• Absence of a Building Regulations completion certificate
• Title and covenant-related matters requiring further legal consideration
• The need for indemnity protection in relation to title matters
• A required deed of variation to the lease
• Right of access/right of way considerations affecting the property
• Mortgageability concerns following a significant down valuation

These were not minor technical points — they were matters my professional advisers considered sufficiently material to advise against exchange until resolved.

The property was marketed to me as securely tenanted and presented as a ready-made income-producing investment. However, when I later requested evidence of rental payments and confirmation of the tenant’s deposit protection, I was informed that the tenant was willing to move into another flat.

This was materially different from the secure, in-place tenancy that had been presented during the sales process and significantly altered the investment risk profile.

I also raised specific questions about parking and external areas. The marketing indicated parking was included, whereas the lease documentation stated that the property does not include a right to park unless expressly granted. This distinction is important for both rental desirability and resale value.

Based on my review of the company information available to me, the developer appears to be connected to the building’s management company structure. This is a material factor for investors because it can affect service charge control, future costs, and mortgage lender appetite. This relationship was not clearly explained to me at the point of reservation.

Although the development was described to me as effectively complete with only finishing touches remaining, ongoing snagging and condition concerns were still present when reviewed. Parking appeared not as described along with other material information such as the garden areas.

Buyers should also be aware that important sales conversations may take place by phone. In my case, the original sales call was not retained within the records later provided to me, despite the transaction value being substantial. I would strongly recommend that buyers keep their own independent records of all conversations.

I also experienced strong encouragement to use recommended brokers and solicitors on the basis that they had already “done the background work,” which contributed to the overall impression that key risks had largely been addressed.

When I later raised substantive concerns based on professional advice, the property was remarketed and the full reservation fee currently retained, despite the seller cancelling the transaction/re-listing I am currently in dispute and trying to resolve through the ombudsman and I plan to make a further complaint to trading standards and ICO.

Do not rely on marketing summaries or verbal reassurances. Before signing any reservation agreement or transferring funds, ensure that:

• your own independent solicitor has reviewed the full legal pack
• Building Regulations and title position are confirmed in writing
• mortgageability is independently verified
• tenancy evidence (including deposit protection) is documented
• parking rights are legally confirmed
• management company structure is understood
• snagging and completion status are evidenced

This review reflects my personal experience of the process and the issues that arose. Prospective buyers should ensure they obtain fully independent legal and financial advice and satisfy themselves on all material matters before proceeding.

My experience with cityrise has been my worse nightmare.The property has been delayed for almost 3 years. We were constantly reassured all was in hand and made to reapply for mortgage 3 times. Each time i paid over £1000 for valuation in preparation for competition that was postpone on numerous occasions and never progressed. Now the property is under Receivers due to financial default by the Developer.Cityrise have informed they do not have permission to make any communication with investors. I had my doubts from earlier on and i questioned. I was informed by Cityrise they were familiar with the developer as they had worked with them on orher projects and all was in hand, i should trust the process . Getting a mortgage for a property under receivership is extremely difficult which means my deposit is compromised which has been a nightmare, causing me a-lot of duress and sleepless nights . If you do not want to risk your hard earned money and your health/wellbeing as a result of stress, think twice before investing with City Rise.I trusted the reviews on their website and made a big mistake.

The staffs and service was top notch, the communication was smooth and quick response via email, my only frustration was the so many paperwork which I could understand the legal process but things can be simplified. Apart from that could have rated them a 5ster

Fran helped me throughout the whole application process she made things go as smoothly as possible and kept me updated on my whole application and the process of how everything works. I could not have asked for a better agent to help me with my first apartment.

Excellent and outstanding service - tenant organized within a week of completion.

Fran from Citywise was fantastic really attentive and helpful, made what should be a fairly stressful situation very easy and simple. City wise as a whole we're brilliant and I would definitely recommend them to anybody.

Things didn’t exactly start off with City Rise on the right foot when they kept changing agents on me until Mikael onboarded the team and reassured me that would not happen again. It actually feels surreal now as I just ended up purchasing a property through them after nearly a year of searching. Mikael has handled the sales and initial parts of the purchasing process very professionally and I’m really happy with my experience so far. Totally recommend!

Sophie Brookes is a very knowledgeable property investment advisor and I wholeheartedly recommend her to anyone who want to start or expand his/her portfolio. She is a genuine partner in the journey, putting the extra mile to find and present tailored proposals according to your needs and not only just showing the pipeline of available properties.
Unfortunately my investment fell through but I will most definitely work with Sophie in the future.

Excellent in communication and wanting to see am The house agent was professional and welcoming throughout the viewing. They showed us around the property thoroughly, and explained the key features clearly. They were knowledgeable about the area and answered all our questions honestly, giving us enough time to look around without any pressure. Overall, the experience was smooth, pleasant, and well-organised.

Demee was great and very helpful during the sales period. Would highly recommend

From the start Kieran was friendly, honest and reliable. I called initially about a property id seen on right move but after multiple phone calls because im indecisive kieran helped me secure a great investment property. He was open and honest throughout. Never tried to lead me down a path and has been a great support throughout. 10/10

Great communication. Demee provided clear answers to my questions and directed me to other experts when required. This was very reassuring as we progressed through the purchase process.