The garage is wonderful and the people are very kind. It was difficult yesterday morning because the facility was not adequately staffed to accommodate the Police Academy graduation and cars were line... See more
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Review summary
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Overall, good service. Only thing is they seem short-staffed. When I arrived, there was no attendant to be found, I had to honk my horn before somebody emerged. And when I came back to pick up the car... See more
Morning crew is great; took forever to get my car tonight for some reason. 2 people who arrived after me got theirs first. Maybe I drew a slow attendant? Normally tip at night but didn't because... See more
We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.
3.6
Average
783 reviews
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People also looked at
got out ok but garage has two entrance…
got out ok but garage has two entrance 43rd and 44th and another garage next door on 44th same company so pay close attention to the address Had to back out carefully and go there My bad. Curb cut is right next to each other on 44th Check google maps street view and you'll see why. Long way off of street and it appears to go nowhere. Attendant also said it happens all day long
4 June 2025
The most nasty rudest parking attendant…
The most nasty rudest parking attendant I’ve ever had to deal with ever. I was told to read a sign like I was a child. I was told to shut up. I was told to take my business elsewhere if I didn’t like the way he was acting. Ignoring cars coming in because he was on is phone. This was at the garage on 12 west 53rd street around 5:30pm on June 4. It was to the point where you almost wanted to escalate the situation with him. That’s how nasty and rude he was.
4 June 2025
Unprompted review
Great service and very friendly
1 June 2025
Close to all Broadway theaters and fast…
Close to all Broadway theaters and fast service at drop off and pick up.
29 May 2025
The crew is always polite & efficient.
4 June 2025
Pleasant efficient staff
2 June 2025
Better luck with street parking.
I reserved a spot online and arrived at my location. The attendant there wasnt very polite as I told him we had prebooked online. He advised that the lot is full and didn't bother with me. I had to tell him again that I prepaid and he said to call for refund. I insisted and he finally accepted my reservation. However, my car was not parked in the lot but rather just lefted on the street unattended. When I arrived to pick up car a few hours later, he first gave me the wrong keys and then didn't bother to get the car for me. He just handed me the keys and left and I had to walk down the block to retrievet car.
20 May 2025
Getting the runaround for 3 months…
Getting the runaround for 3 months since they damaged my car. The word is they rarely respond so most people eventually give up.
28 May 2025
Staff is courteous and professional
Staff is courteous, professional and understanding of the customers needs.
27 May 2025
Great spot to park
Great spot to park. The staff works hard to get it done. Crazy trying to get people parked and on their way...thank you to you guys!
26 May 2025
been parking in the same location for…
been parking in the same location for many years and know the people well. they treat us very well
22 May 2025
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