City Parking Reviews 

783
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the convenient locations that make accessing nearby medical centers and entertainment very easy. Many people mention that the parking process is straightforward, fast, and generally trouble-free. Reviewers often point out that the daily rates are reasonable compared to surrounding parking options. Some reviewers were not happy with long wait times experienced when trying to retrieve their vehicles. Consumers also described unexpected extra charges requested upon exit and unprofessional behavior from certain attendants. Visitors noted that tight driving spaces and crowded layouts can sometimes cause frustration during busy periods.

What people talk about most

Staff

Consumers find staff experiences to be quite mixed, with high disagreement regarding employee performance.... See more

Location

Reviewers highlight ambiguous aspects of location, expressing mixed opinions regarding convenience and... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the friendly and... See more

Price

Reviewers mention ambiguous feedback about price, highlighting a mix of great savings and frustrating... See more

Payment

Clients share negative opinions on payment, consistently reporting frustration over having to pay twice... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The garage is wonderful and the people are very kind. It was difficult yesterday morning because the facility was not adequately staffed to accommodate the Police Academy graduation and cars were line... See more

Rated 4 out of 5 stars

Overall, good service. Only thing is they seem short-staffed. When I arrived, there was no attendant to be found, I had to honk my horn before somebody emerged. And when I came back to pick up the car... See more

Rated 4 out of 5 stars

Morning crew is great; took forever to get my car tonight for some reason. 2 people who arrived after me got theirs first. Maybe I drew a slow attendant? Normally tip at night but didn't because... See more

Rated 4 out of 5 stars

We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.



Contact info


3.6

Average

TrustScore 3.5 out of 5

783 reviews

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3.6

All reviews

(783)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

Great entry/exit

The entry/exit on 49th st and 50th st makes this a great garage as you can enter and exit without circling the block. Makes it a great location.

25 June 2025
Rated 5 out of 5 stars

Great experience

Easy to book, good price. Staff extremely helpful, totally satisfied with experience. Will be coming back.

21 June 2025
Rated 1 out of 5 stars

Took over an hour to get our car

Took over an hour to get our car. The attendant said that he had to clear the cars that one on the ramp of the entrance to give space to getting cars from downstairs which makes no sense. If there are cars blocking other cars then they should call the ticket numbers and then those people can get their cars out first. People were skipping the line and there attendants were not organized in dealing with the amount of vehicles in lot. 2 attendants is not enough when there are events going on in MSG. People were going downstairs and getting their vehicles not safe to leave keys in the car. Anyone could steal a vehicle.

22 June 2025
Rated 1 out of 5 stars

Terrible experience

Terrible experience. I booked an online reservation that had an entry time of 930-959. I arrived promptly at 930 and waited on the ramp inside the garage for over 30 minutes because they only had 1 attendant working. When we finally parked it was 10:07. When I went to pick up my car the attendant refused to give me my keys until I paid an additional 10 dollar fee because we arrived late. I explained we were on time but the delay was 100% caused by the attendant. They refused to listen and would not give me my keys until I paid the fee. Absolute robbery. I would never park here again. I got charged for the incompetency of the employees.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Great employee was polite and hustled

There were some challenges, like I couldn't find the key to my mobility scooter so I left early, after they parked my car. Another car wouldn't start while 2-3 families were anxious to get out. There was only one employee, but he was helpful to me, polite even when other people were yelling at him, hustled while keeping his cool. He was a star, but should have had a partner

15 June 2025
Rated 5 out of 5 stars

City parking 87th and 3 rd…

Gus the the guys at the 87th and 3 rd ave are so nice and friendly. They are always willing to help me with items I have to get out of my car and when they see me coming back they are quick to get my car out of the garage . I won’t go anywhere else to park my car.

13 June 2025
Rated 1 out of 5 stars

Incredibly rude and disrespectful…

Incredibly rude and disrespectful attendant who overcharged us and was very rude to us. Would never recommended as a resident of NYC who has been living here for several years and has parked in 100+ garages

8 June 2025
Unprompted review

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