Wayne and Matthew attended today my address to connect Fibre for Toob. They were very efficient and helpful. Walked me through different options where and how to fix the new box using existing h... See more
Company replied
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Review summary
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Amazing service! So friendly and helpful. They were able to get us setup earlier than expected, which was absolutely perfect for us and we had Internet within 30 minutes of them leaving. Couldn't have... See more
Company replied
Had my sky fibre installed yesterday by Engineer Wayne, he was fantastic and so efficient. We was running late for the apointment buy he kindly waited for us thats going above and beyond. 2201756
I had my sky broadband and streaming puck set up today by Scott and his team, and they were absoloutely brilliant. The job was super quick and they were extremely polite. As a woman living alone, some... See more
Company replied
Company details
About CityFibre
Written by the company
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contact info
15 Bedford Street, WC2E 9HE, London, United Kingdom
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4.7
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sky installation
I had my sky broadband and streaming puck set up today by Scott and his team, and they were absoloutely brilliant. The job was super quick and they were extremely polite. As a woman living alone, sometimes it can be intimidating having strangers in my home, but the guys were beyond pleasant and polite. 10/10
2 July 2026
Unprompted review
Reply from CityFibre
Hello Victoria, thank you for the review. We are grateful for the positive feedback!
Reply from CityFibre
Thank you for your positive review.
Brilliant communication
Brilliant communication, the work was very tidy and quick. The lads were friendly and talked you through every step.
1 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Reply from CityFibre
Thank you for your positive review!
Violent thugs
City Fibre has dug up the front of my garden without my consent or any notice and then verbally abused myself and my partner as well as physically assaulting myself. Complete cowboys
2 July 2026
Unprompted review
Reply from CityFibre
Hello Simon Navrady
We are sorry to hear that you've not had a positive experience with us.
We have sent you an email via Trust Pilot to request further information.
Once we have this information from you, we'll investigate this for you.
Very helpful and knowledgeable…
Very helpful and knowledgeable installers
29 June 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review.
Very clear and regular communication
Very clear and regular communication, friendly engineers and the service okay so far
1 July 2026
Unprompted review
Reply from CityFibre
Thank you for the feedback!
Great experience so far
Great experience so far, fitting was perfect and connected fine speeds are super fast with Toob
1 July 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review!
Great Service
The City Fibre guys were great. Happy to install cables to my requirements and were very neat and tidy, taking care to protect garden plants and my floors!
1 July 2026
Unprompted review
Reply from CityFibre
Thank you for the review Philip. We are grateful for the positive feedback.
The guys did a great job installing my…
The guys did a great job installing my fibre. Prompt and punctual. No mess. Job done!
30 June 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review,
City Fibres contractors. Good Professional job.
City Fibres contractors arrived on time, explained what they were going to do. Checked access and routeing with me then got on with the job. Took a bit longer than their usual broadband installation as a trainee was carrying out the work under assessment which meant I could listen in. Checked all working fine, cleaned up, inside and out then left. No messing. No stopping for breaks.
Couldn't fault them.
1 July 2026
Unprompted review
Reply from CityFibre
Hello Andrew. Thank you for providing us a positive review, we appreciate the feedback.
City Fibre are a great partner for toob…
City Fibre are a great partner for toob full fibre internet. The communication from both companies were excellent. The engineer was professional and helpful. toob support for queries was excellent.
1 July 2026
Unprompted review
Reply from CityFibre
Thank you for the great review Jane. We are grateful for the positive feedback!
They where very professional and kind
They where very professional and kind. They walked me through everything they were doing also the company had great communication with me. I would definitely recommend this company
30 June 2026
Unprompted review
Reply from CityFibre
Thank you for the review Steven, we appreciate the positive feedback!
Reply from CityFibre
Thank you for your positive review!
Reply from CityFibre
Thank you for the positive review.
All round friendly and professional install bang on time
It's the only company providing fttp in my street. Also the price is excellent.
I was impressed by the care and professionalism of the installers.
30 June 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review Nicholas! We are grateful for the feedback.
Setting up broadband with city fibre…
Setting up broadband with city fibre over the phone excellent engineer came today very professional explained everything to me would highly recommend great service
1 July 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review, we are grateful for the feedback!
Reply from CityFibre
Thank you for your positive review!
Did what they said what they were going…
Did what they said what they were going to do.
30 June 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review Colin!
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