City & Country Reviews 

78
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive customer care teams for their outstanding professionalism and ongoing dedication. People deeply appreciate the smooth, reassuring support provided throughout the entire property purchasing journey and subsequent maintenance tasks. However, some customers noted that they encountered minor snagging details shortly after moving into their brand-new homes. Reviewers consistently point out that the dedicated team quickly and effectively resolves all these concerns with remarkable care and efficiency. Buyers feel genuinely reassured knowing that reliable assistance remains readily available whenever unexpected property maintenance problems arise.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpful, professional, and... See more

Service

Users describe positive interactions with service, highlighting outstanding support from a professional and... See more

Customer service

Consumers find customer service to be positive and deeply reassuring. Reviewers consistently praise the team... See more

Quality

Reviewers highlight positive aspects of quality, noting that the work is expertly done to a very high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Russell came round within hours of the reported issue (a leak in bathroom). He was polite and efficient and fully explained the situation. He also offered to come back next week to double check the re... See more

Company replied

Rated 5 out of 5 stars

We purchased and moved in Factory No. 1 (Bedminster, Bristol) couple of years back. Our experience with city and country has more or less been positive. Our interface with the developer have been mos... See more

Company replied

Rated 5 out of 5 stars

Gintas has been incredibly helpful and reliable with all maintenance tasks around the flat. He is always kind, respectful, and takes the time to make sure everything is fixed properly. His work is tho... See more

Company replied

Rated 5 out of 5 stars

The sales lady Diane, was fantastic - showing great knowledge and a experience, she had a lovely manor. The Manningtree Park site is a credit to City and Country. It is well laid out with plenty of gr... See more

Company replied


Company details

  1. Housing Development
  2. Construction Company
  3. Home Builder

Written by the company

Where Heritage Meets Innovation. For more than six decades, City & Country has been creating homes and communities that stand apart. Rooted in a deep respect for Britain’s architectural heritage, we bring together the art of sensitive restoration with the craft of designing and building new homes that feel timeless from the very first day. Our reputation is built on meticulous attention to detail and a steadfast commitment to doing things the right way. From shaping entire neighbourhoods to refining the smallest architectural detail, every decision is made with care and purpose. The result is homes that not only respect their surroundings but enhance them – places that will be cherished for generations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

78 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(78)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous Customer care service from…


Fabulous Customer care service from Charlotte!!

Much appreciated fir all your help!

Sue

21 May 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you Sue for your 5 star review, it is lovely to hear you were provided fabulous customer service

Rated 5 out of 5 stars

i have worked with City & Country....

I've personally worked with City & Country over the last few years and will say I must say what a great company they're to work with. I mainly work with Sally who is a joy to work with along with her team. brilliant company

14 May 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you Michael for your 5 star review, it is lovely to hear City & Country are a great company to work with and Sally is a joy.

Rated 5 out of 5 stars

City & Country / VELUX

Working with City & Country has been a fantastic experience. Their dedication to quality, craftsmanship, and attention to detail is evident in every project they undertake. At VELUX, we take pride in enhancing homes with natural light and fresh air, and it's been a pleasure to see our products integrated seamlessly into City & Country’s beautiful developments.

A special mention to David, Sally, Alex, James, and Sophie from Procurement, whose expertise and professionalism make collaboration effortless. Their commitment to sourcing the best solutions ensures every project meets the highest standards.

We look forward to continuing our partnership and supporting City & Country as they bring life back to historic properties with their outstanding work.

Benjamin Fidler
VELUX – Professional House Building Team

20 March 2025
City & Country logo

Reply from City & Country

Thank you so much Ben for your 5 star review and special mention of David, Sally, Alex, James, and Sophie from Procurement. It is lovely to hear about their expertise and professionalism making collaboration effortless.

Rated 5 out of 5 stars

Outstanding Experience

I can't say enough good things about Vicki and the sales team! Their professionalism, kindness, and dedication truly set them apart. From the moment I reached out, they went above and beyond to ensure everything was handled smoothly and efficiently.

Vicki’s attention to detail and warm approach made me feel valued. They took the time to listen, provided clear guidance, and made what could have been a stressful situation incredibly easy to navigate.

It's rare to find such a caring and committed team, and I’m so grateful for their support. I want to express my appreciation for the outstanding aftercare team. Their promptness in responding to emails and phone calls has been truly impressive. No matter the query, they are always quick to assist with professionalism and kindness.

Thank you, Vicki, sales team and after care team, for your outstanding service—I highly recommend them.

12 February 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you Ranjit for your 5 star review, it is lovely to hear the outstanding service Vicky, the sales and customer care team have given you.

Rated 5 out of 5 stars

Phoenix Sales Team

We have been working with the procurement team for 20 odd years & what a pleasure it is dealing them !! They are very knowledgeable & responsive.
We are very grateful to be one of their partner suppliers.

17 March 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you Jack for your 5 star review. It is a pleasure working with you and your team for 20 years.

Rated 5 out of 5 stars

Family Values

As a family heritage business manufacturing carpet in the UK, our relationship with a heritage UK developer is a perfect match as we both exhibit similar values to ensure great quality, service and customer satisfaction.

14 March 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you for 5 star review Chris.

Rated 5 out of 5 stars

IG Doors Partnership

We have had the pleasure of supplying our doors to City and Country for several years, and it has been an absolutely fantastic experience. The team is consistently professional, polite and understanding, which makes working with them a true joy.

We are grateful for the strong working relationship we have built over the years and look forward to continuing it for many more. Its been great to be able to supply to so many projects.

13 March 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you Bethany for your 5 star review, it is lovely to hear City & Country team have been consistently professional, polite and understanding.

Rated 5 out of 5 stars

A fantastic experience

The sales team were fantastic - knowledgeable, responsive, friendly and helpful. We are happy with the quality of the apartment too.

12 March 2025
Unprompted review
City & Country logo

Reply from City & Country

5 star review, thank you J Sykes. It is lovely to hear the sales team were fantastic.

Rated 5 out of 5 stars

The apartments are very built

The apartments are very built, the decor inside is first class, the staff who show you around are very knowledgeable and helpful.
My tenant is extremely happy living there.

12 March 2025
Unprompted review
City & Country logo

Reply from City & Country

Decor inside is first class, thank you Gary for the 5 star review.

Rated 4 out of 5 stars

A residents view

As residents of FN1 Bristol the purchase and moving in experience was hassle free with plenty of assistance from C and C sales staff (Vikki and Cilla mainly). The quality of build is very good and the internal and external communal areas are finished to a high standard. Anne and Noel, Cutting Room.

10 March 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you Anne and Noel for your 5 star review, it is lovely hear purchase and moving in experience was hassle free and the quality of build is very good. Enjoy your new home.

Rated 5 out of 5 stars

Working with City & Country has been absolute pleasure

Working with City & Country has been a absolute pleasure. as a supplier we really appreciate their collaboration with supply chain partners and really impressed by their commitment to sustainability and ethical sourcing.

Great company to be a partner with as a supplier.

3 March 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you Nol for the 5 star review and we really appreciate the collaboration.

Rated 5 out of 5 stars

City & Country is a fantastic company to work with

Amber Valley Stone has had the pleasure of working with City & Country on several projects, and we couldn't be more satisfied with the partnership. From the outset, their team provides us with clear and detailed information, making the pricing process smooth and efficient. Their feedback, especially when we don't secure an order, is always constructive and appreciated.

Once an order is placed, the communication from their project and site teams is exemplary. They are responsive, professional, and a true pleasure to work with. This level of collaboration ensures that our cast stone and GRC products are delivered and installed seamlessly.

Overall, City & Country is a fantastic company to work with, and we look forward to many more successful projects together.

10 March 2025
Rated 5 out of 5 stars

I have had the pleasure of working with…

I have had the pleasure of working with City & Country for many years.

Not only do they build a beautiful home, they are also very professional and friendly.

I look forward to working with them for many more years!

7 March 2025
Unprompted review
City & Country logo

Reply from City & Country

It is lovely to hear your experience working with City & Country and thank you for the 5 star review.

Rated 4 out of 5 stars

Supplied for 5 years+

It's always a pleasure dealing with City & Country and the procurement team. They have some great projects and are thorough in the information sent out.

7 March 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you Phil for your 5 star review.

Rated 5 out of 5 stars

Great staff and easy to do business…

Great staff and easy to do business with, very professional company with a great specification on hose types.
I have known the procurement team for many years.

25 February 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you Paul for your 5 star review

Rated 5 out of 5 stars

Amazing attention to detail!

We have worked with City & Country for a number of years, and we have always been very impressed by their level of professionalism and attention to detail. I would highly recommend them.

22 February 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you so much for your recommendation and 5 star review

Rated 5 out of 5 stars

I've personally worked with City &…

I've personally worked with City & Country for over 10 years now and I must say what a great company they're to work with. The procurement team are a joy to work with, well mannered and very knowledgeable with the products they purchase. Another great thing about working with City & Country is you also get to see the properties in build from start to finish and I must say they do build a lovely looking house when complete with lots of extra detail involved compared to your standard house builder. Also know friends that have purchased City & Country properties and have heard nothing but great reviews. Great company!!

24 February 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you so much, Araon, for your fantastic 5-star review! We’re excited to continue working with you on many more projects in the future. Your support means a lot to us!

Rated 5 out of 5 stars

very professional

For many years now I have dealt with the procurement team along with numerous sites throughout the UK and have always found them all to be both polite and professional in their approach to the projects that they undertake.

21 February 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you Gary your 5 star review

Rated 5 out of 5 stars

Wienerberger product partner

A great company to do business with. A very sustainable & forward thinking developer. Looking forward to working closer together going forward.

21 February 2025
Unprompted review
City & Country logo

Reply from City & Country

Thank you Andy for your 5 star review

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