cinch - Corby Warehouse Reviews 

Actually it all went well, but I was disappointed that when the car arrived it had paint overspray on the o/s front tyre that was not shown in the gallery close up picture of that wheel. Couldn't seem to find the right solution menu to notify Cinch. I've only had the car a few days and everything else seems ok.

Fabulous experience from start to finish! Easy collection and part exchange. The electric wing mirror wasnt working properly, this was fixed at my home address under warranty. Thank you!

I recently went to the Cinch Corby warehouse to collect my Mercedes-Benz A-Class. We arrived at around 4:20pm, and after giving the registration number, we were dealt with by Mohammed, who explained the collection process and procedures. He gave us the keys and asked us to inspect the car before coming back to complete the paperwork.

The car itself was what we were expecting, and Mohammed did explain the process. However, there were a couple of things about the experience that I didn’t feel were handled very well.

My wife was taking a video because this was a special moment for us. We had worked hard and saved every penny to make this purchase happen, so collecting our dream car was an important moment that we wanted to document for ourselves. We were told not to record anything. I completely understand that there may be company policies around filming, but I felt this could have been explained more politely, especially as we were simply documenting our own experience and had no intention of sharing anything inappropriate.

When we asked some questions about the car, Mohammed repeatedly said, “I’m not a mechanic.” I understand that he isn’t a mechanic, and I wasn’t expecting him to diagnose anything. However, I felt the questions could have been answered in a more helpful and polite way, or we could simply have been directed to someone who could help.

We also had a question about Apple CarPlay. He tried several wires and cables and checked it, which I appreciated, although we weren’t able to get the reassurance we were hoping for at the time.

On the positive side, I have to mention Mihaela, who helped me over the phone during the buying process. Her customer service was excellent. She explained things very clearly, was helpful, and made the buying process much easier.

Overall, I’m happy with the car, but I feel the customer experience at the Corby collection centre could be improved, particularly in terms of communication and understanding that collecting a new car can be a very special moment for customers.

I have an issue with my first buy on a ford fiesta so i did returned it. However i still, consider buying it again from Cinch because of the wonderful customer service.. if you need assistance theyre just 1 phone callaway and email. Overall its 9/10.. if my 2nd car goes smooth with no hassle its 10/10
Customer service is exceptional and am hoping with my 2nd buy with a Nissan would be smooth and stress-free.

Easy process, great communication before and after sale, super friendly and helpful rep at the collection point.

Great experience, Mo and Josh were great help!

Car purchased through Cinch with expected delivery of 1-6pm. Received a call at 4:45pm to explain that there had been a mechanical issue and damage to the body work, despite it passing quality checks in the morning. Car delivery is now massively delayed with no approximate ETA. I have explained that I require a car for work and due to moving house, they have offered is £125 refund for public transport. Once the car is finally repaired, I still then have to wait another 7 days for delivery again due to availability, rather than it being a priority. I have paid over £200 for a delivery fee, which is not being refunded due to mechanical issues being a typical part of purchasing a car, despite cinch admitting body work damage, which is completely preventable.
It wasn’t until multiple emails later that Cinch acknowledged the poor experience and that it isn’t up to their ‘usual standard’. Overall feels like they haven’t really cared about the fact the car I have purchased has been damaged with them and that I should understand that these things happen when buying a car.
Hugely disappointing experience. If I didn’t need a car urgently for work I would cancel the order and never use cinch again.

Process was very quick and easy. Only complaint is car was delivered with damage to the bonnet which is no being looked at. Also the valet of the car was poor (engine bay notclean a d door sills etc) not what I would expect when spending money on a new car.

Car was supposed to have had 150 point check over. How then did they miss both windscreen wipers having a tear in them. I didn’t notice for 3 weeks as not had to use them and only found out when i used the screen washer. Customer service no use whatsoever. Have had to replace them myself.

I absolutely love my BMW, and now that everything has been sorted, I’m genuinely delighted with the car. It’s been fantastic to drive, and it was definitely worth getting in the end.

However, I can’t write this review without mentioning just how ridiculous my first experience was.

The first BMW I ordered was delayed time after time because of problems with the keys. Every time I thought there was progress, another delay appeared, and nobody seemed able to give me a clear answer or a realistic timeframe. It got to the point where the whole situation became completely absurd. Weeks went by with no real resolution, and I was left wondering whether I would ever receive the car. It honestly felt like nobody was taking ownership of the problem, and as a customer, it was incredibly frustrating and disappointing.

The one person who completely changed my opinion during that experience was Ollie from the cancellation team. He was the first person who genuinely listened, understood how frustrating the situation had become, and treated me like a person rather than just another customer. He was honest, professional and reassuring, and he deserves a huge amount of credit for the way he handled such a difficult situation.

In the end, I ordered a different BMW, and I’m so glad I did. When the car arrived, David Smith was brilliant. He was friendly, knowledgeable and incredibly helpful throughout the handover, making sure everything was as it should be and answering all of my questions. He made the delivery experience exactly how it should have been from the beginning.

Cinch has some fantastic people working for them, but the way my original order was handled simply wasn’t good enough. The delays, the lack of communication and the endless uncertainty turned what should have been an exciting purchase into a stressful experience. Thankfully, Ollie and David Smith restored my confidence, and I now have a car that I absolutely love.

Thank you to Ollie and David Smith for turning a very disappointing experience into a happy ending.

More than happy with my Cinch experience...I am very happy with my purchase..the choices and price ranges were excellent.... the prompt way any queries were dealt with and with the delivery service too...so I am very happy to have been Cinched and would recommend this company to anyone looking to change their car....

Where do I start!….. I purchased and booked in a delivery day to have my new used car delivered, it was advertised at 2024 and 5000 miles on the clock…. Great I thought, something that will last me for a good few years!…. How wrong I was!….

Fast forward to the Tuesday before delivery and I receive an email telling me that a fault had been detected on the car and I will be notified when the fault would be corrected so Thursdays anticipated delivery would be delayed! Fine I thought but red flags began to arise and wave not to mention the sound of alarm bells ringing!

So I gave Cinch the benefit of the doubt but no update, day after day…. They had my money but I had no car (not that I wanted one that already had a problem!)… I rang them on many occasions within a week and all I got was “we have no update, our mechanic has not contacted us, we will let you know when we have an update!”

The frustration grew day after day, eventually I was offered £100 compensation for inconvenience “ok I thought that is better than nothing….” I call cinch again, no update and no sign of any car, I ask for a refund…. While I eventually received a full refund, Cinch then informed me that my £100 refund would not be honoured as I would not be receiving the Car!….

Basically!…. AVOID THIS SHAM OF A COMPANY …. YOU WONT SEE A CAR AND ANY COMPENSATION IS TAKEN AWAY AS SOON AS YOU REQUEST A REFUND BECAUSE OF THEIR INCOMPETENCE!…. WHY SELL CARS THAT DONT WORK!!!! AND DONT RIP AWAY CUSTOMER COMPENSATION BECAUSE THEY TAKE THEIR BUSINESS ELSEWHERE!!! YOU ARE A DISGRACE!!!!

Excellent service, great experience. Thanks George.

Great service and great car
Delivery was excellent, came in time.
I had a mechanic check the car over once I received it and it’s a great car. 100% happy with Cinch

Great experience with Cinch! Smooth comms. Ordered home delivery was well organised. I will definetly consider returning to this dealership.

I would strongly advise not to buy from Cinch, if anything goes wrong with the car there after care support is atrocious. They contact a local garage but then I have not heard back for over 3 days despite chasing. I have bought a car that had tyre warning light come on within 30 miles of leaving, so just needs a new tyre which they have agreed to assess and cover if needed but they are unable to make a booking at a garage. I'm now left with a car I cannot drive until Cinch repair it or to pay for a new tyre myself but Cinch then wonr reimburse the cost.

Car delivered ok. When I asked driver if it drove ok, he replied 'you've got two weeks to return it'. The 200 mile limit is mostly used up by delivery. Not a great start. Front tyres are near legal limit. Brake disks and pads all round will need replacing. Rear tyres are new, cheap, and balanced by the new apprentice... 30g out each! Feels like a very used car at 26k miles. Looking forward to getting it into mercedes to see what else is wrong. All things mentioned are excluded from warranty so pointless endeavour there. Would not purchase from cinch again, especially long distance. Ok if second car shopping but a friend is also buying from cinch. Also used up 200 miles for delivery. Lots wrong and over a week for them to collect and refund. Avoid.

car supplied was not road worthy! solution from Cincj was ring RAC or wait 2 days for a home visit! Cinch aftercare was not good, but selling a car with issues is totally not acceptable

Efficient handover. New car well presented

Good customer service and drop off/exchange of vehicles