cinch - Corby Warehouse Reviews 

They provided very efficient service. I sold my car in part-exchange and easily acquired another one, hassle-free.

I dealt with Max at Corby Cinch who was incredibly helpful and thorough. He spent time understanding my needs, what I was looking for and why and then provided advice and guidance. He ran through all aspects of the process and provided clear, honest guidance that led to my new purchase. Overall excellent experience with kind and helpful staff

Pradeep Singh delivered my car Saturday morning. He kept in touch with me during his delivery journey and informed me when he had arrived. The car arrived in a clean and tidy condition, having just been washed.

He then took the time to show me around the vehicle and answered any questions I had. He was very friendly and approachable throughout our short meeting.

The process of buying the car was very good. Picked up the car it looked good and drives well. Their was no service history with the car (will this be posted on?) the car was advertised as having 2 keys (working) there was one in full working order and another with the back plate missing exposing the battery and the key was missing, making it not fit for purpose. There is a some drama to the passenger door card that was not shown in the photographs. Standard breakdown equipment for this make and model where missing I have a towing eye and spurious run flat tyre repair kit. There are also not car mats included.
These points where mention at the time of collection, I have since contacted you about these issues by telephone (a very confusing automated system) within the 14 day cooling off period, the a last person I spoke to was called Haden and he said he would pass this information to Oliver and call me back, this has not happend.
In short will there be a chance to reclaim the cost of putting the issue with key and door card right?
As I feel these issues where not accurately portrayed in the original advertising.
The other missing kit I can live with, either the previous owner or somebody else must have lifted them to sell on ebay.
If this review is read please contact me.

Really disappointing when been to pick the new car , as not washed properly and leafs in the front bonnet, broken mirror , not prepared properly at all

The most amazing customer service. Made us feel special. Car is fab. Thank you Mo, Adrian and George.

Easy to buy, click and pay (if paying via Cash). Collection process was simple enough, turn up and tell them name and registration plate. No demonstration of any of the car equipment. Just told that if I wasn’t happy with it I have 14 days to return. Handed the keys, member of staff stood around for a few minutes to wait for me to accept it and walked off.

No car mats, second key i was given doesnt work at all. Good customer service when delivering vehicle and simple when buying it and booking a time slot.

I found the car online and went over to Corby to view it, lovely car with a few scratches that were sorted with no issues, however there was no gas for the air con, I was told they would sort that and fill it up, I only used the air con twice on short journeys and low and behold it’s run out, a bit disappointed they didn’t stick to their word!

Easy to understand and the whole process

cinch completely ruined what should have been an exciting day by delivering a legally unsafe, unroadworthy car and completely breaching our contract. I paid a premium £225 for a guaranteed morning delivery slot (8am–1pm), but they arrived three and a half hours late at 4:30pm. Far worse, the vehicle arrived with completely bald, degraded tires that sit well below the UK legal minimum tread depth of 1.6mm—a serious violation under Section 40A of the Road Traffic Act 1988. Their advertised 225-point inspection is a total sham. When I called to complain about this severe safety hazard and the late arrival, an advisor had the cheek to offer me a pathetic £50 back on my £225 delivery charge while refusing a full refund. They completely ignored the dangerous tires, claimed ignorance, and told me my only option was to "hand the car back" rather than funding the safety fixes I am legally entitled to under the Consumer Rights Act 2015. Absolute corporate bullying and a total disgrace to consumer safety.

Smooth, easy car buying!
Pleased with my new car.
Everything was so easy and straight forward.
Would purchase a car from you again in the future and recommend Cinch to others.

it was a smooth process. the corby branch was busy but people were friendly and efficient with handover no quibbling about part exchange and helpful with V5 stuff. It is perhaps not a dealership experience but I would say so far so good.

Engine management light came on within 48 hours of owning. Tried every tactic in the book not to accept the car back.

Mohammed was great, very friendly and was in good spirit.

He made the process quick and easy for me explaining everything in detail.

Thank you so much!!

Fine service

Absolutely awful experience. Purchased a car which was advertised as in full working condition but an issue was discovered on route for delivery. Cinch took the car away to be repaired and we're still without our car! It's been 4 weeks and the only update for the past 2 weeks is "it's on its way back to Corby". Customer service is terrible. Regularly promise to call with updates and then don't. When we call, no update available and no apology or timeframe is provided. Cinch have finally arranged a hire car for us after many calls and complaints but still have no timeframe on the delivery of our car. They're also happily holding our £12k while we remain car-less. Do not recommend this company, the worst car buying experience I've ever had!

When I collected my car it didn’t have much charge and I needed to drive 2hrs home , the charging cable they gave me didn’t work on pubic chargers so I had to spend along time trying to find a fast charging place to get enough charge for the journey home! I also had to buy a type 2 cable. This was not acceptable , I have never had an electric car and in the photo of the cable that was in the boot it showed a cable and I didn’t know it was useless to me so very misleading and inconvenient.

The process was quick and easy, and overall I was happy with the service. However, I was a little disappointed with the cleanliness of the car. It did not appear to have been cleaned to a reasonable standard, as there was a lot of dog hair, dog slobber, and a very unpleasant smell throughout the vehicle. This made the 113-mile drive home quite an uncomfortable experience.

While I am generally satisfied with the service I received, I feel that a little more attention to detail in preparing the vehicle would make a significant difference to the overall customer experience.