Cigsspot Reviews 597

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and responsiveness of the company's representatives, who are often praised for their professionalism and quick replies to queries. Many people are satisfied with the quality of the products received, noting that items are genuine, well-packaged, and arrive intact. However, some people were dissatisfied with aspects of the ordering and delivery process. Issues such as slow delivery times, lack of tracking information, and orders arriving incomplete or incorrect were mentioned. A few customers also reported problems with customs seizures and difficulties in obtaining refunds for undelivered products.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the reliable delivery,... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise fast shipping, with orders... See more

Service

Clients share positive opinions on service, consistently praising its professionalism, efficiency, and... See more

Product

People report ambiguous experiences with product. While some customers praise the great quality of products,... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the responsiveness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered 3 times from this company, and the first 2 times although the cigarettes took a long time to arrive, and no tracking was provided they did arrive as promised. The fake names, product d... See more

Company replied

Rated 3 out of 5 stars

This is a scam site. Ordered and paid. Received email saying that tracking info would be sent and a week later am still awaiting tracking number and get no response when trying to contact them EDIT:... See more

Rated 3 out of 5 stars

I have been buying from cig spot for over 2 yrs,other than the funky pics on the cig boxes, they were top notch, I would have gave then 5 stars but there shipping sucks now. I dont drive So having to... See more

Company replied


Company details

  1. Cigar Shop

Written by the company

Buy cigarettes online at http://Cigsspot.com . The brands we have are 100% original. 4.20$ average per pack. Free worldwide shipping.


Contact info

3.9

Great

TrustScore 4 out of 5

597 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

The cigarettes of super quality and good service!!!

It was my first experience with this shop, and I was a little bit nervous but Henry always answered my messages, so, all passed to my surprise very quickly and smoothly! The cigarettes arrived to France without any delay at the Customs.
So, I can recommend this shop to everybody!

19 May 2023
Unprompted review
Rated 5 out of 5 stars

Perfect!!!!

Perfect!!!!! First time ordering with Cigsspot and was nervous, but it ended up being a great choice. Customer service is excellent! Great prices! Shipping was fast! Product was genuine, fresh, and exactly as ordered! Will definitely order again.

13 June 2023
Unprompted review
Rated 5 out of 5 stars

Cigsspot is a gem!

Came across this site after searching for some particular cigarettes I wanted to try. At first I was skeptical because of the lack of reviews on site but I decided to give them a try after chatting with Henry and reading more about them online. He offered me a deal I couldn't pass up which included an extra free carton for buying 5.

After I borderline harassed them for the whereabouts of my package (it took a week after ordering to ship it due to delays) I received it 9 days later so between 2-3 weeks total.

Very happy with the quality and selection and they were committed to making sure I was happy along the way and very fast to respond. Much love to these guys I will be back as long as they are around!

11 June 2023
Unprompted review
Rated 5 out of 5 stars

This was my first time purchasing cigs online

This was my first time purchasing cigarettes online which I’ve always been a bit skeptical about, this was a great experience though! Saw someone from the site mention it on reddit and it seemed legit so I have them a shot. Got some cigarettes I’ve never been able to try before and the customer service & communication was perfect! Thank you again, I’ll be back for sure.

11 June 2023
Unprompted review
Rated 5 out of 5 stars

Would give 6 stars if possible

Great communication from start to finish. 10 days for delivery. Proper branded cigs. Henry is one of the good guys

Cannot recommend highly enough. A+++++

24 April 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

WOW! thx for the kind words

Rated 5 out of 5 stars

Very nice company to work with!

Had a great experience ordering and receiving exactly what I needed for a great price! Communication during the order and delivery process was excellent, Henry was very quick to respond to every question I had. Thank you and I will be contacting you guys soon again!

22 April 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Dont forget to tell your friends about us!)

Rated 5 out of 5 stars

Awesome experience

Great service, responsiveness, and fast delivery. Will order again and recommend to my friends.

15 April 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank you for the feedback! Hope to see you soon!

Rated 5 out of 5 stars

Legit seller

Legit seller.

Great customer service, fast delivery (only 1 week to UK) and excellent products.

I will purchase again.

23 April 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank you for the feedback! Bring your friends))

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