CICAR Reviews 

27,843
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast vehicle pickup process, transparent pricing without hidden costs, and friendly staff members who make rentals easy. Travelers also appreciate the clean, reliable vehicles and the convenience of full insurance coverage included in the standard rate. Some reviewers were not happy with occasional vehicle issues, such as dirty interiors, mechanical problems, or worn tires encountered across multiple trips. A few consumers also mentioned encountering long queues at kiosks and unexpected fuel charges when returning cars. Despite these specific complaints, most visitors remain satisfied and plan to book again.

What people talk about most

Service

Clients share positive opinions on service, highlighting quick and efficient pick-up and drop-off procedures... See more

Product

Reviewers mention positive feedback about product, noting that the vehicles are generally new, clean, and in... See more

Price

Consumers find price to be positive, frequently highlighting competitive rates and exceptional value.... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing employees as extremely friendly,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that vehicles are generally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The booking process was quick and easy and saved us time to secure a car ahead of arrival. After arrival we located the desk easily by the exit and waited 5 mins in the queue. Other companies had m... See more

Rated 5 out of 5 stars

Absolutely amazing car rental company. Very good price, excellent service and we also got exactly the same car as it was showed on the website during the booking. Cicar has also the tour guide app y... See more

Rated 5 out of 5 stars

Have rented numerous times now via Cicar on the Fuerteventura airport and was never disappointed. With the new office the already short queues are even shorter and arranging all the paperwork is... See more

Rated 5 out of 5 stars

Great Service, again! Just completed latest rental with CICAR/Cabrera Medina after 18 years of using this company. Still excellent and hassle free: No nonsense, friendly staff, easy processes and ver... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

28K reviews

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4.8

All reviews

(27,843)

1,175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Getting the car was fast and easy

Getting the car was fast and easy. Car was in good condition and clean.
Opportunity for improvement: return desk at 7:10AM was still closed although opening time was shown 7:00AM.
It took some time to find a return spot because all of the parking places were full.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Always use CICAR!

Great experience. Easy to reserve and collect. Drop off was extremely simple and absolutely no faff. Love that there’s no excess like a lot of other providers. Will always use CICAR when in the Canaries!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Incredible, period.

The staff at the airport was amazing and incredibly kind. The entire process was quick, and every detail was explained clearly. The car was fantastic and exactly what we booked. Even though we had an early drop-off, the team was already on-site to assist us, making everything go smoothly. CICAR truly is the best in the business in the Canary Islands!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Very easy process to pick up the car at…

Very easy process to pick up the car at the airport. The car was larger than expected and the engine warning light and tire pressure light came on but we had no problems with that. There was also a local office in Costa karma where we were staying so we knew if there were any problems they could be sorted out quickly.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Only booked a Ford Focus on…

Only booked a Ford Focus on Fuerteventura for 2 days but actually got a Cupra which was superb. €75 all in. Its the best, easiest car hire experience I've ever had. No joking. I didn't even have to check a credit card in. Suggest you download/install the Cicar app and fill in the request/booking info prior to picking up your vehicle. I will definitely use Cicar again.

6 May 2026
Unprompted review
Rated 4 out of 5 stars

Simple pickup

Simple pickup, competitive price for the car I wanted and easy drop off. The only downside side was the lack of available parking spaces when returning the car. Not a major issue but avoidable when customers are focused on getting a flight.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Very competitive price

Very competitive price. Had the car for two weeks and no bother with it. No hassles at collection point at Las Palmas airport. Easy drop off procedure (once you know where to go!)

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Usługa firmy Cicar

We’re using Cicar’s services again. As always, the booking process went smoothly. We were given a car that was practically brand new and met our expectations. We paid by debit card with no deposit required, and took out comprehensive insurance with no excess. Unfortunately, the company did not deliver the car to our hotel as stated in the booking. A Cicar representative arrived and drove us to the office, where we signed the contract and were handed the car.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Biggest bang for the buck for rental cars on the Canaries!

Have rented numerous times now via Cicar on the Fuerteventura airport and was never disappointed.
With the new office the already short queues are even shorter and arranging all the paperwork is very speedy.

With respect to the cars: the price is very good and no hassle with inspection of and discussion on damages. Just take the car and drive off on pickup, and park the car and hand in the key on drop-off.
Their cars are well maintained, drive well and are always nice and clean on pick up. When the requested model/class is unavailable, you get a free upgrade offered.

Absolutely recommended!

3 May 2026
Unprompted review
Rated 4 out of 5 stars

Second time using Cicar and everything…

Second time using Cicar and everything went smoothly, the extra insurance is included so there is much less stress is hiring with Cicar. I will happily use Cicar again. One thing to look out for: the online booking lets you book a car from an office even if the office is closed. Apparently it is the customer's responsibility to make sure the office is open when booking as the website isn't fully functional in this respect.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

By far the best rental company in the…

By far the best rental company in the canaries for years. Consistent and helpful customer service. Accurate administration. Fast payback of gas advance. Easy reservation. All in insurance. Every year we rent with them for >15 years now. Once we had a broken car in Corralejo, wouldn’t start anymore. Within 10! minutes an employee arrived with a new car. Swapped on the spot. Also reservation changes made through email simply get picked up correctly. At cicar they have their stuff very well arranged. Many rental companies (and other service oriented companies) should have a look at how they do this. Kudos!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

The absolute best about!

I’ve used many hire car companies and it seems their intention is to scam you as much as they can. Especially in Spain! However, I had full confidence in CICAR from the moment I paid at their desk, the whole process was seamless. They didn’t try to sell me any additional insurance, they didn’t ask for a deposit, they didn’t even take my card details. I paid €147 for a week’s rental, I paid in cash. The car was clean, the staff were super friendly and the return of the vehicle was seamless. They even gave me €10 back as I returned the car with the same fuel in. It’s a shame CICAR isn’t available throughout all of Spain, they are an amazing company and I will never ever use another car rental company again where CICAR is available. I couldn’t recommend this company enough. Thank you.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been using it for the third year in a row

The car was delivered to our hotel on time, even of a better class than the one we ordered — new, clean… We don’t have to worry about insurance because it includes all options in the price. You don't have to pay for the reservation right away, and you can cancel at any time — which is also very user-friendly. We’ve been using it for the third year in a row. Thank you and best regards.

6 May 2025
Unprompted review
Rated 3 out of 5 stars

Rude customer service agent

I was disappointed on arrival at Las Palmas airport that the car that was booked 6 weeks previous, was not available. After a delay and accepting a different vehicle, we proceeded to pick up at basement level where I was greeted by the most badly mannered customer service agent I have ever encountered. No apology for the car not being ready but actually was told to wait for the car to be washed. When I tried to speak with her she just turned her back on me and walked away. She certainly could do with re-training in customer service. However, all was not bad as the cost of hiring was very competitive and the vehicle itself was top class.

20 April 2026
Unprompted review

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