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CIA Insurance Services Reviews 

2,794
•
TrustScore 5 out of 5

4.8

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Considering 552 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and efficient staff for providing clear advice, friendly support, and securing highly competitive prices on insurance policies. People note that the team is always professional and attentive, making policy renewals and account adjustments remarkably quick, smooth, and straightforward. However, some reviewers were not happy with occasional administrative delays, mentioning lengthy waits to receive requested paperwork, refunds, or confirmation emails. A few consumers also noted frustrations with repetitive on-hold music or experiencing difficulties getting through on the phone initially when trying to reach customer support agents.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Service

Users describe positive interactions with service, highlighting that staff members are consistently... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being helpful,... See more

Price

Clients share positive opinions on price, highlighting consistently competitive rates and fair renewals.... See more

Response time

Customers had positive experiences with response time, noting that phone calls are answered promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CIA insurance we’re a saviour. We had an insurance policy coming up for renewal but had a tenant from hell and we’re going through an eviction, and they were systematically destroying the house with h... See more

Rated 5 out of 5 stars

Competitive and very efficient. Staff always call when renewal is due and are always professional and efficient. They could do with some new 'on hold' music, has been the same Beatles songs for many y... See more

Rated 5 out of 5 stars

I have used this company for the last 4 years. I am always treated with understanding and respect and all information given is very clear. I am updated with any changes to policy and advised of any e... See more

Rated 5 out of 5 stars

I needed to cancel a policy because I had sold the property. Aliyah took the details, cancelled the policy and my refund was in my account next day. I find CIA to be extremely efficient and have use... See more

Company details

  1. Insurance Broker
  2. Landlord Insurance Company

Information provided by various external sources

Flexible, comprehensive insurance for a wide variety of tenant and property types. We won't be beaten on price, guaranteed!

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,794)

531 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Renewal of building insurance

The agent was polite and friendly and spoke at a good speed so I didn’t feel rushed. Explained everything regarding my insurance cover and gave a breakdown of the price, which was very reasonable. Paid over the phone and the documents were emailed to me that same day. Great service and a good price!

3 July 2026
Rated 5 out of 5 stars

I have used CIA for 10 + years now and…

I have used CIA for 10 + years now and most often cannot be beaten on price matching. They are efficient and give the right information to you so you can make an informed choice. I have my policy emailed and then follow on with a printed copy.

5 July 2026
Rated 1 out of 5 stars

I have had no reply to my claim

4 July 2026
CIA Insurance Services logo

Reply from CIA Insurance Services

Dear Mr Tunnicliff, We are sorry to hear your comment in relation to a claim. As your broker we do not handle any claims, these are handled by the insurer or their delegated handlers. We have passed your comments on and asked that they contact you as a matter of urgency. Kind Regards, CIA Customer Service Team.

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