CHUUG Reviews 1,078

I purchased a set of 3 Chuugs back in 2024 for myself ans 2 of my friends. I added some custom initials to each to represent each of us. Personally I have used my chuug pretty mucj every day, it even travels with me. Around 1 month ago the liner had come away from the wood, given how much I've used it (and washed) I wasn't suprised. I reached out to Chuug asking how best to repair. Grace come back asking for a photo, I sent this in so they could offer the best advice. Martha contacted me with the advice, She suggested, to use food safe epoxy, perfect I have this available I thought but to my suprise they offered me a new Chuug! After 2+ of heavy use, they simple wanted me to have another Chuug without repairs at no cost! Now as far as customer service goes, this is nothing short of incredible in my opinion. I now have my Original Chuug that has been repaired (sentimental value) and a brand new one. To go one step further, they have even added my initials to the new one aswell! This is why you support independent companies, they simple care! Thank you to Grace, Martha and the Chuug team. C.Wilson

Just bought 4 for the lads..awsome lookking and a great feel...excellant product...

Now im trying to workout how many mire i can sneak into the house..
If a goblet version was possible for the wine , my life would be complete.

Wow, I can see the skilled craftsmanship that’s gone into making this, more than pleased and worth every penny. Thankyou

I got a Chuug Mug for my birthday las December and love it. Just received the mug I ordered for my best friend's birthday in May. Order process was easy, mug arrived 2+ weeks before his birthday. Great Mug, Great Company!

Took the plunge and ordered two Chuugs on a discount deal. Go big or go home right?!
Tankards are simple beautiful. Not a case of form over function or vice versa. These things look awesome, drink nice annnnnd keep the beer cold.
Boys from Wales smashed it....though what do you expect from Gods country!

My wife purchased me a chuug for my birthday and love it !! unfortunately my stainless insert would only slide in 3/4 the way in and would get super tight but Grace with chuug was very understanding and genuinely cared about my experience with my tankard and sent out a replacement to keep my drinks nice and cold. The customer service alone is top notch. I am looking forward to using my chuug once again. thank you Grace and the team at Chuug for being understanding and not to big to listen. GREATE Company!

Fantastic product! These look better in person!

Love the new CHUUG V3! The new style adds “royalty” to The CHUUG. I may need crown to wear now!

I ordered a couple of these early in January and both are wonderful looking things.
Unfortunately I have had an issue with one of them, where the metal inner vessel became detached from the thread to screw it into the wooden housing.
I email customer support not expecting much as is often the way these days, but I got a response the very next day apologising profusely and offering a replacement with no fuss.
Grace was brilliant throughout the exchanges and is an absolute credit to the company; if this level of support is consistent across the business that is phenomenal.
Well done Chuug.

Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I contacted Customer Services via email. Corresponded with a lovely Lady called Grace. Said she would send a replacement (no need to send faulty one back). Arrived today. Fantastic, package not opened (Royal Mail). V3 perfect, interior unscrews, midnight black, initial there. Absolutely PERFECT.

Working well with

I’ve had some issues with my initial order regarding the build quality of my Chuugs. I ordered two of them, both had what I would call as manufacturing defects. Grace from Chuug reached out to me and asked if there’s anything they can do to make things right. I was in a bit of a shock coz these days very few companies look after their customers the way Chuug do. I asked for a replacement for one of them, just one, coz I said the other one isn’t that bad and I could live with the imperfections of the other one. They said they will replace both and did not want me to send the faulty Chuugs back! It was a wow moment for me! It is very rare nowadays to experience this type of costumer service and appreciation! Good job guys! 🫡

Love, love, love the Dusk Charcoal
Chuug. This is my fourth purchase of this coloured Chuug - all purchased as presents for my husband, brother and another two male friends. All of whom have loved them! It’s the best and most unusual present for any male! Would recommend Chuug to anyone as they just don’t provide a good product but also an excellent service!

I won a Chuug mug as part of a white elephant gift during the holidays. It quickly became my primary drinking vessel and I literally packed it in my luggage when traveling. It's rugged yet still refined and is clearly unique.

I had an issue and worked with customer support to resolve it. They were absolutely fantastic even though I didn't have the original receipt or order number.

I will carry this to my grave. It's my coffee mug in the morning, my water mug during the day, and my beer mug at night. It keeps hot things hot, cold things cold, and unscrews for easy cleaning.

nice cup too pricey

Had the mug just over a week and can already feel a slight crack appearing at the top looks like where the wood is joined. Also this morning the male plastic screw in part at the bottom of the metal insert has cracked and also come apart from the metal insert not what you would expect for the price and the claim of a lifetime guarantee really disappointed
Following a great immediate response from Chuug who sent out replacement mugs straight away without question I have changed my rating to a five star one for customer service alone.

Love it. Good to have a real drinking vessel in your hand.

Great service and a brilliant idea ordered 2 of these and are fantastic.

Well, it's a long story, so i'm gonna make it short.All sorts of issues with shipping.Was sent back to the u?K it was a complete nightmare. But customer service rectified, the problem they shipped the DHL so I get it and then I ordered 6 more and they sent it D. HL on them, so I got it before my party. The mugs are great, you know, it could have been even with the lip. When they put the stainless steel screw in, there's like a little wood lip there, it could have made it a little bit bigger, so it covered the wood. But that's a minute complaint. Maybe they'll fix that another time. Maybe inversion 4, but I absolutely love the mugs are actually great for coffee too. I like a big coffee mug in 22 and a 1 ounces is awesome. I would highly recommend Em. Just make sure the shipping issues. It really wasn't theirs. It was basically because they couldn't find my place. And they set it back to the UK because it said address. Didn't exist. So that was that was a main issue, but all well and good. I got my my other six before my party. So everything worked out great. Thank you so much, Brian.