Dust and Things Reviews 1,758

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items like engraved glasses, chopping boards, and photo frames are well-crafted and meet expectations. Many also highlight the prompt and efficient delivery service, with products arriving quickly and well-packaged. However, some customers experienced issues with delivery, mentioning that items arrived late, making them unusable for their intended purpose, or that the chosen delivery service was unsatisfactory. A few people also reported problems with product quality, such as illegible inscriptions or safety concerns with certain items, and some noted inadequate packaging for delicate products.

What people talk about most

Product

People report positive experiences with the product. Customers praise the perfect craftsmanship, beautiful... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the fantastic quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d like to thank Martha and team for all the help and assistance they gave me to replace a broken personalised wine glass that was so special to me! They did an excellent job matching the glass and... See more

Rated 5 out of 5 stars

Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... See more

Rated 5 out of 5 stars

Our gift turned up with a broken lid unfortunately so I informed Martha and she immediately sent out a new one with a very kind hand written note. Very nice gesture. Highly recommend this company.

Rated 5 out of 5 stars

Excellent company, lovely products, They go the extra mile to ensure you're looked after.. I couldn't speak highly enough of them... Especially Martha who knows the true essence of exemplar custome... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Exceeded expectations

I ordered a personalised cheeseboard. The design is beautiful and the board itself is very sturdy. Perfect craftsmanship and it arrived looking exactly like the preview. 5 stars!

20 March 2026
Rated 2 out of 5 stars

Problems dealt with quickly

Unfortunately the script on one of two items ( the second being fine) was illegible. A replacement was sent very quickly but was the wrong item. Third time lucky and I now have both wedding presents and am pleased with the quality and design.

27 February 2026
Rated 5 out of 5 stars

Wedding Anniversary Party

We are going to a party end of March for our neighbours 10th anniversary and was looking for a present that was Tin. I found the perfect gift on your website. Wrote the inscription that I wanted put on. Easy and perfect.

7 February 2026
Rated 5 out of 5 stars

Great experience

I’ve now had 6 personalised Christmas Eve boxes from Dust & Things over a couple of years. Excellent quality, value and delivery. I would highly recommend.

5 November 2025
Rated 5 out of 5 stars

Chopping board heaven!

Bought personalised chopping boards for friends and they arrived promptly. A small issue resolved very quickly and with no fuss. I thoroughly recommend Dust and Things.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Replacement personalised glass

I’d like to thank Martha and team for all the help and assistance they gave me to replace a broken personalised wine glass that was so special to me! They did an excellent job matching the glass and size, plus personalised font and wording. So pleased and delighted with replacement. Arrived promptly, well packaged and no damage!

4 November 2025
Rated 5 out of 5 stars

Excellent quality

This is the fourth Christmas Eve box I have bought over a period of time. The quality has never wavered and the service is still excellent. Very happy with my purchase yet again, thank you.

26 October 2025
Rated 5 out of 5 stars

Extremely happy!

This is the second purchase I have made from Dust and Things and once again I am extremely happy with the products.
(Engraved chopping board and photo frame). I also love that it is a local company to me. I have already started thinking about what Christmas presents I can buy!

17 October 2025

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