Churnet Valley Railway (1992) PLC Reviews 

14,179
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,650 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and volunteers who provide highly attentive service, ensuring that every visitor feels genuinely welcomed and valued throughout the entire day. People also mention the delicious meals, well-maintained carriages, and wonderful scenic views enjoyed during their relaxing and memorable railway journeys. Some reviewers were not happy with unexpected delays, noting that the train remained stationary for long periods or that certain route trips fell short of expectations. Some people also felt that certain minor issues like food temperature or a lack of communication during unexpected stops could be improved.

What people talk about most

Staff

People report positive experiences with staff, highlighting their welcoming and friendly demeanor throughout... See more

Service

Users describe positive interactions with service, highlighting friendly, helpful, and professional staff... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting well-organized journeys and friendly... See more

Product

Clients share positive opinions on product quality, highlighting that the food is consistently delicious,... See more

Quality

Customers had positive experiences with quality, highlighting that meals were delicious and beautifully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We chose the lunchtime dining experience for our trip on the Churnet Valley Railway and had a really great day. The online booking process was straightforward and we were warmly greeted when we arrive... See more

Company replied

Rated 5 out of 5 stars

Excellent trip. Lots of volunteer staff around, good tanoy announcements, decent tearooms, clean carriages, and we liked the trolley service on the train. Very dog friendly. Lovely train ride, which t... See more

Company replied

Rated 5 out of 5 stars

A really enjoyable evening journey on the railway, with an excellent Mexican meal served.The train carriages are very well maintained, with comfortable and roomy table seating. Our meal was served by... See more

Company replied

Rated 5 out of 5 stars

Lovely few hours around the Staffordshire Moorlands countryside. Very good value, we did the Butty and Brew which is highly recommended. Although web site said sold out, the train wasn't overcrowded a... See more

Company replied


Company details

  1. Tourist Attraction
  2. Breakfast Restaurant
  3. English Restaurant
  4. Heritage Preservation
  5. Railroad Company

About Churnet Valley Railway (1992) PLC

Written by the company

Churnet Valley Railway: A Journey Through Time and Scenic Beauty

Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.

Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.

Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.

Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Replied to 98% of negative reviews

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4.8

All reviews

(14,179)

4,587 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fish and Chip Train 🚂

We had a lovely evening in the Fish and Chip train yesterday. The food was delicious, served from a fish and chip van prior to getting in the train and then we watched the train arrive which was brilliant. I would highly recommend this trip and it was great value for money 💰

19 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime. 
Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

What a lovely nostalgic morning spent…

What a lovely nostalgic morning spent on the Churnet Valley Railway. We purchased the "standard travel' tickets which allows us to travel to the end of the line and back again.
With hindsight, we should have purchased, for a few extra pounds, the "rover" ticket. This allows so much more options to get on and off at the different stations.
We would probably do this next time. All the staff are a bunch of lovely people who are pleased to make your visit enjoyable.

19 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Wonderful evening.

The staff were very friendly and helpful. The locomotive and carriages were beautifully maintained and the cost of our spud and steam trip was very reasonable. Thoroughly recommended.

19 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere - station really captured the moment!

19 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you, please visit us again.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

A warm welcome from staff from start to…

A warm welcome from staff from start to finish.Coffee and cake very nice.
Lovely journey though the valley and even with the engine breaking down still made it a great experience.

19 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Rated 3 out of 5 stars

The staff were amazing but the train…

The staff were amazing but the train couldn't make it up the hill and we seemed to just sit on a motionless train for ages. Not the best experience

19 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to share your feedback with us. We are absolutely delighted by your kind words regarding our amazing staff, and I will ensure your compliments are passed along to the team. However, we are very sorry that your journey was disrupted when the train was unable to clear the incline, resulting in an extended stationary delay. We completely understand that sitting on a motionless train for a long period is disappointing and not the experience we intend to provide. Thank you once again for your valuable feedback.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Comfortable and atmospheric environment…

Comfortable and atmospheric environment with excellent friendly service. The meal was very good and not rushed. An enjoyable way to celebrate our 54th wedding anniversary.

19 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Perfect morning on the breakfast train

All the staff on and off the train were really friendly and helpful , the breakfast was delicious, the service was top notch , what a lovely way to spend a morning , we will definitely book another trip soon , thank you x

19 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

What an excellent experience

What an excellent experience.
Super booking communication.
Great food, service and kind, helpful staff.
Cannot recommend enough. ⭐️⭐️⭐️⭐️⭐️

19 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience. We just had the basic ride but we saw the people who were dining on the ride and it looked really nice. Also great bonus that they are dog friendly. Big thumbs up from us over the whole things.

19 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime. 
Kind regards
Kaaren
01538 360522

Rated 4 out of 5 stars

Staff were great and friendly

Staff were great and friendly. Food was perfect we had the breakfast and felt the whole trip was value for money but there were several stops of over 15 mins where the train did not move was disappointing. No communication over speaker to advise why it happened so could be improved

19 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you very much for taking the time to share your feedback. We are absolutely delighted to hear that our staff were great and friendly, that your breakfast was perfect, and that you found the overall trip to be excellent value for money. However, we are very sorry for the frustration caused by the multiple delays where the train remained stationary for over 15 minutes. While operational stops can occasionally occur, we firmly believe that our passengers should always be kept well-informed. It is disappointing to hear that no explanation was provided over the speaker system, and we have addressed this communication failure directly with our train crew to ensure updates are given during any future delays. We would love the opportunity to welcome you back for another trip.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Absolutely wonderful Sunday lunch

Absolutely wonderful Sunday lunch. We were bought the tickets as a present and it did not disappoint. 3 course lunch was so tasty. Service was fab and the actual journey was great seeing the countryside. They cater for all types of people and have a special carriage for wheelchair users, although we did not use it. Highly recommend

16 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

We were three adult ladies who had gone…

We were three adult ladies who had gone on the trip to mark a year since my husband , their dad passed away as he loved steam engines.
We however had never been to Churnet Valley Railway so it was a new experience, and it was an evening train ride which was lovely.
Sadly we missed out on the jacket potato for the train so we had some food in the lovely little cafe, there was a chip van outside in the car park and people did bring them on the train( l would do the same next time)
It was a lovely steam train ride in wonderful scenery and l would definitely recommend to anyone thinking of going.
An absolutely lovely experience that made a sad day a little better.
Staff were lovely, good service in the cafe and the booking process was very easy.

5 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review. It's lovely to hear that we made your day happier & it was a great way to remember their Dad.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Saturday 15th August: Bombay Express Dining Train organised for members of the North Staffs National Trust Association.

North Staffs National Trust Association Bombay Express Lunch - a member's report.

"Well, what a glorious summer’s day it turned out to be. The atmosphere at the Churnet Valley railway station platform was electric. The sound of the vintage hissing steam train adding to the sense of excitement you always experience at a train station.

24 members had travelled to one of Staffordshire’s delightful spots, which was made even more enjoyable with the addition of a steam engine. It was good to be out and about to enjoy a journey as enjoyed for many years by the Victorians. There were a number of smart waiting coaches each one with its own individual name ready to take us on board.

Everyone was determined to enjoy the Bombay Express train, and we weren’t disappointed. The excellent 3-course meal was served by the smartly dressed staff who provided full table service throughout the journey, while the magnificent engine threaded its way through the countryside effortlessly.

Thank you John Pedrazzini for choosing the right venue, the right day, and of course we were blessed with beautiful weather.

Richard Clamp"

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

What a wonderful morning we had today

What a wonderful morning we had today. I decided to book the breakfast train for my Dads 80th Birthday. All 7 of us had a wonderful time. All the staff were so welcoming and friendly and lots wished my Dad a happy Birthday. The food was amazing too. I will certainly be recommending to anyone wanting a relaxing family get together or simply a nice couples day out.
Thank you

16 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Breakfast train

All staff very friendly lovely atmosphere breakfast excellent xx

16 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you, please visit us again.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Sunday lunch

We had a lovely Sunday lunch on board Nicholas for my mum’s 80 birthday. There decor was really lovely, with comfy armchair seats. All the staff were friendly serving the delicious 3 course meal. From start to finish it was a memorable and enjoyable experience and mum didn’t want it to end! Thank you.

16 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime. 
Kind regards
Kaaren
01538 360522

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