Chuckling Goat Reviews 

8,714
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the high quality and effectiveness of the products, such as kefir and soaps, noting their positive impact on health and overall well-being. Many appreciate the exemplary customer service, describing the team as helpful, prompt, and caring, often providing personalized support and advice. The delivery service is frequently praised for being excellent, fast, and efficient, ensuring products arrive promptly and well-handled. Reviewers also find it very easy to manage their orders and subscriptions, with options to adjust timings or contents as needed. However, some customers also noted that the product, particularly the kefir, has a very strong or unpleasant taste, which can be challenging for some to consume regularly.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding them to be of high quality and effective,... See more

Quality

Customers had positive experiences with quality, consistently praising the products as excellent and... See more

Delivery service

Consumers find delivery service to be positive, with many praising its speed and efficiency, often arriving... See more

Service

Users describe positive interactions with service, consistently praising the excellent and first-class... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This stuff is literally life changing. I cannot express how beneficial it is, just incredible, for so many things. I think just a couple of weeks and a difference is evident. The customer servic... See more

Rated 5 out of 5 stars

I usually order the Soaps: they're genuinely absolutely Fab and having a problem with my skin, I truly wouldn't have hands without these Soaps. There is always a Health Professional from CG (Chuc... See more

Rated 5 out of 5 stars

Quality product & excellent, personal customer service. Am now subscribed! My only feedback: pls allow customers to select timeframe at the time of choosing to subscribe. It’s possible but not straig... See more

Rated 5 out of 5 stars

I am so thankful I came across chuckling goat years ago, the company is always so helpful giving advise when needed any problems or anything you don’t understand and quickly solved with a friendly c... See more



Company details

  1. Health Food Store
  2. Cosmetic Products Manufacturer
  3. Cosmetics Store
  4. Food Manufacturer
  5. Nutritionist
  6. Skin Care Clinic

About Chuckling Goat

Written by the company

We are the UK's number one gut health experts, offering kefir, prebiotic, microbiome testing, collagen powder, mushroom powder, antimicrobial vinegars, probiotic skincare and therapeutic herbal teas.

All of our products are made by hand on the farm in small batches, are rigorously tested and evidence-based.

For fast, free, personalised advice from a Nutritional Therapist, 8am to 8pm weekdays, contact us via Live Chat - www.chucklinggoat.co.uk 🐐🐐🐐


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(8,714)

443 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so thankful I came across…

I am so thankful I came across chuckling goat years ago, the company is always so helpful giving advise when needed any problems or anything you don’t understand and quickly solved with a friendly call .
Thank you all for such wonderful service.

2 June 2026
Rated 5 out of 5 stars

First class service.

First class service.
Delivered when said by DPD driver Jamie whom I can always rely on which sadly cannot be said for all his colleagues.
The Kefir is a great product albeit a wee bit on the expensive side!

20 June 2026
Rated 5 out of 5 stars

I have a subscription with ‘Chuckling…

I have a subscription with ‘Chuckling Goat’for Kefir(probiotic) and prebiotic. I started subscribing in the Autumn/Winter 2025 and have never looked back. Since my gut adjusted to the new regime, I feel healthier and I’m as regular as clockwork all thanks to Chuckling Goat. Simply the best on the UK market……Highly recommended.

22 April 2026
Rated 5 out of 5 stars

Miracle stuff!

Where to start! Kefir, specifically chuckling goat kefir has actually changed me and my family’s lives. Solved my 2yr old son’s severe eczema, drinking that alongside the sensitive lotion and soap and I’m using the calming lotion on my face and drinking the kefir too which has both improved my skin/hair but also massively helped my gut in eating certain foods it had become sensitive to after a nasty virus we had last year. It is actual miracle stuff and I can’t rate it highly enough. Top that with first rate customer service and advice from an actual human whenever you need it, it’s worth trying it, it actually works!

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Courier failed to make contact

On both deliveries the courier failed to ring me on the entry keypad, then emailed saying I was out - I was not out. On the second occasion, having first said I was out, he then said he had delivered and attached an image. I went down to collect the parcel as soon as I saw the email, but it was not there.

26 May 2026
Chuckling Goat logo

Reply from Chuckling Goat

Dear Mrs. Pullan -

Thanks for getting in touch. I completely understand your frustration here - nothing worse than a bad courier experience!

We do pay over the odds to work with DPD, who are the highest-rated courier service in the UK, with a 99% success rate. Having said that, 99% is not 100% - and sadly there will always be bad apples and stupid drivers!

We have now re-shipped your order and are tracking it on our end to ensure successful delivery.

In future, if you just get in touch with one of our lovely (human, no AI!) team members on live chat, available 8 am to 8pm every weekday, they will be happy to immediately sort out any DPD issues for you going forward.

Again, many apologies for your inconvenience!

Kind regards,
Shann Jones MBE
Founder/Director
Chuckling Goat

Rated 5 out of 5 stars

They are just a fabulous company

They are just a fabulous company. Whenever I have had a problem they are very proactive in helping to sort it out.
Products are brilliant and I love the fact that they work with Universities to gain professional analysis of their products.
Like I said a really fantastic company and I always recommend them.

21 May 2026
Rated 5 out of 5 stars

Best Kefir

I have been using Chuckling Goat for many, many years. Their products are second to none and I always make sure I order a batch of their Original Kefir, specifically after a course of antibiotics or ill health. Delivery is prompt and parcels are handled with care. I wouldn’t go anywhere else for my Kefir. Shann knows her products and her industry well, hence her accolades.

20 May 2026
Rated 5 out of 5 stars

I like to call

I like to call, I feel a warm connection.very friendly and very informative. I was in decisive ,whether to go for the light or full fat kefir.The girl was so patient working out the difference In calcium which was my priority.I feel the fish collagen has given me “less joint pain”which gave me the opportunity to go to palates.
I like their family approach, sharing professionally what works.I recommend Chuckling Goat to all my clients.

19 May 2026
Rated 5 out of 5 stars

Easy to manage subscription online

Easy to manage subscription online. Excellent back up service on the chat pretty much whenever you need to speak to someone.. knowledge is amazing and if they don't know they say so.. (mainly mixing with prescription meds questions).

18 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look