Chrono24Reviews 

10,079
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 791 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the trustworthy and secure purchasing process, especially with the buyer protection and escrow service that instills confidence in transactions. Many people appreciate the user-friendly website, which makes searching for and selecting watches easy, and the efficient communication that keeps them informed throughout the entire process, from purchase to delivery. Reviewers frequently mention the smooth and quick delivery of products, often arriving well-packaged and exactly as described, even for international purchases. However, some customers also noted issues with delivery services, such as parcels being left without a signature for high-value items, or couriers claiming unsuccessful delivery attempts when they had not occurred. A few other people also felt that product descriptions could be misleading, leading to watches not being as advertised, having defects, or missing documentation like warranty cards.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the condition and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as very good, smooth, and... See more

Service

Customers consistently note positive experiences with service, highlighting open communication,... See more

Website

Consumers generally find the website to be a positive experience, praising its ease of use, intuitive search,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting swift and fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including pos... See more

Rated 5 out of 5 stars

first time user of chrono24. superb way of buying your grail watch!! website is easy to navigate, all the watch dealers i dealt with where professional and courteous throughout, the escrow account... See more

Rated 5 out of 5 stars

Purchasing process was clear and I could select easily a professional seller for my search, a buyer protection scheme as well as a certified watch. The process of chrono24 only releasing the funds... See more

Rated 5 out of 5 stars

Exceedingly easy website to use I wanted a Tissot Tour de France watch and saw a few on different websites but Chrono 24 had far superior feedback than the others in Trustpilot that convinced me to... See more


Company details

  1. Shopping & Fashion

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

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4.8

All reviews

(10,079)

737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A smooth transaction

A smooth transaction, supported by the knowledge that the money is held securely in an escrow account until the watch is received.

12 June 2026
Rated 5 out of 5 stars

Excellent service and quick responses

Excellent service and quick responses

I had a very good experience with Chrono24. Everything was straightforward and easy to use, and when I had any questions, they replied clearly and on the same day. The whole process was smooth and professional. I would be happy to use them again.

12 June 2026
Rated 5 out of 5 stars

First time using chrono24 and the…

First time using chrono24 and the process was very smooth and easy.
The escrow payment feels very protective and takes away the worry about not receiving the goods.
I would absolutely buy again using Chrono24.
Obviously it is a marketplace and it requires the seller to be as good as gold - in my case the seller was top notch - "The Watch Philosophy" were fantastic.

4 June 2026
Rated 5 out of 5 stars

This purchase was my first for a watch

This purchase was my first for a watch of this value, plus I was dealing with someone I never met previously. Having the support of Chrono and the reassurance about my funds gave me reassurance and I m pleased to say everything worked out very well. Boris who I dealt with throughout was great. He ensured that the process of delivery was resolved. Whenever I had a question Boris dealt with the Handling Agents Fed Ex who I found slow in the delivery process. The watch itself was very well packed and I'm delighted with the condition of the watch and the accompanying paper work etc. I will hope to use Boris and his Company again in the future and recommend this Company if you are thinking to make a purchase.

23 June 2026
Rated 5 out of 5 stars

A safe place to shop!

The platform is easy to use, intuitive to search with, and confidence inspiring above all else. This is my first purchase via the C24, and undoudbtedly will not be my last.

11 June 2026
Rated 4 out of 5 stars

Peace of mind and a straightforward service

Website is great as a middle-man experience, but wouldn't accept my credit card for a purchase from a Japanese dealer. Phoned the help desk but they couldn't resolve it. Might have been my bank - but, we got there and Chrono 24 gives assurance and security when buying high quality items internationally. Would use again without hesitation.

21 June 2026
Rated 5 out of 5 stars

Clean and trustworthy process and choices

Purchasing process was clear and I could select easily a professional seller for my search, a buyer protection scheme as well as a certified watch. The process of chrono24 only releasing the funds upon confirmed delivery by the buyer was another level of trust.

Interaction with the seller through the app was quick and efficient, very responsive in fact. I felt I could really trust this ecosystem. Can only recommend.

Interaction with seller started in a Bank holiday week end! 23 may :) that was unexpected!

23 May 2026
Rated 3 out of 5 stars

I would have given more but for the VAT…

I would have given more but for the VAT demanded by DHL Although I see in the fine print that VAT was not included I dont think this is usual so it was not expected. I think this needs to be made rather more prominant in your posting. The watch was completely fine and everything was as advertized.

15 June 2026
Rated 1 out of 5 stars

One star is being generous

One star is being generous. Three times I have tried to sell a watch to Chrono24 and they say that they will be in contact within 1-3 days which does not happen with no contact whatsoever. I personally find their communication to be shocking!

11 May 2026
Unprompted review

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