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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
first time user of chrono24. superb way of buying your grail watch!! website is easy to navigate, all the watch dealers i dealt with where professional and courteous throughout, the escrow account... See more
Purchasing process was clear and I could select easily a professional seller for my search, a buyer protection scheme as well as a certified watch. The process of chrono24 only releasing the funds... See more
Exceedingly easy website to use I wanted a Tissot Tour de France watch and saw a few on different websites but Chrono 24 had far superior feedback than the others in Trustpilot that convinced me to... See more
Company details
Written by the company
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Contact info
Haid-und-Neu-Straße 18, 76131, Karlsruhe, Germany
- chrono24.co.uk
4.8
Excellent
10K reviews
Asks customers to review
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Very easy to use app
Very easy to use app, responded quickly to queries and facilitated swift shipping of watch..well done!
10 June 2026
I have brought a few watches through…
I have brought a few watches through Chrono24, all my purchases have gone without a problem. Chrono24 does a very good job of vetting the sellers and keeping your money secure throughout the process.
4 June 2026
Excellent services thank you
9 June 2026
A faultless operation
A faultless operation. Very happy with the watch, the service, guarantees etc.
29 May 2026
The watch arrived very quick and well…
The watch arrived very quick and well packed, I did have concerns about the watch .I emailed chrono24, who were very helpful and gave great advise. I had the watched checked and all was okay.
I would be happy to use Chrono24 again.
27 May 2026
Well organised
Well organised experience from start to finish. This important given the value of the items involved and the importance of reassurance. One area of improvement would be around authentication.
9 June 2026
Ben is a lifesaver
Ben is a lifesaver.
I just got home from traveling and USPS did not leave a notice that they attempted to deliver my lights while I was out of town. I never would have known they were waiting for me at the post office if he hadn't followed up with me via email to let me know that the delivery had been attempted. I currently have my lights in hand and they are beautiful!!
Absolute legend, this was above and beyond customer service. I am so grateful ♥️
4 June 2026
Unprompted review
Casio Purchase
Easy and simple process for searching and choosing the watch I wanted. I was kept updated on the whole process from purchase through to delivery. No issues or heartburns. Will use again in future if necessary.
15 May 2026
Acceptable experience could be better
I experienced some issues with the watch itself, after receipt. Although I was able to reach out to the seller, finding out what kind of support I would be eligible for from Chrono24 was a little opaque.
20 May 2026
Purchased from UK excellent condition…
Purchased from UK excellent condition delivery was perfect tracked as well
14 May 2026
SCAM
SCAM! AVOID! AVOID! AVOID!
They use escrow that requires the recipient to confirm delivery not the courier! This means the recipient can deny delivery even with tracking and proof from the courier leaving the seller out of pocket and without the item!
CHRONO24 IGNORED ALL EVIDENCE & WILL ONLY LISTEN TO THE BUYER!!!
COURIER COMPLAINT ESCALATED & UPHELD THE DECISION THAT IT HAD BEEN SUCCESSFULLY DELIVERED! INDEPENDENT OMBUDSMAN UPHELD THE DECISION IT HAD BEEN CORRECTLY DELIVERED! CHRONO24 IGNORED ALL EVIDENCE AND REPAID THE BUYER!
BEWARE!!!
7 June 2026
Unprompted review
about 6 watches bought and no issues
I must be up to about 6 watches bought on chrono24 by now. I have never had a bad experience with a seller, private or dealer. And even if I did, the escrow service is there should I have a problem. Although I have never tested it. Never needed to.
24 May 2026
BEst value for money
BEst value for money. I bought a pre-owned watch from them twice, and both times everything was perfect. I recommend buying. Delivery was fast
6 June 2026
Unprompted review
Brilliant seller
Brilliant seller. Effortless transaction. Swift delivery. Fantastic watch. 100% satisfied!
12 May 2026
I was using Chrono24 for the first time
I was using Chrono24 for the first time. I was a bit skeptical in using the service so I checked online for reviews and throw few questions at google and felt confident after reading all the recommendations and reviews. Finally decided to use the Chrono24 to buy the watch I wanted to buy and my experience was great. It was a smooth process and quick delivery of my goods.
I recommend Chono24 to all. If you’re using it for the first time, I would say “Don’t worry”. They are one of the best.
26 May 2026
Perfect Efficient Competent Service
I purchased a watch which is only officially sold on the Japanese market. Even finding a source for this product would have been impossible for me. I experienced trouble-free, smooth transaction from start to finish.
1 May 2026
Ordered an Oceanus from Japan and it…
Ordered an Oceanus from Japan and it all went very well, transaction was very smooth and fast delivery, I will use you guys again, cheers Darran.
15 May 2026
The pioneering marketplace
The pioneering marketplace. I've used Chrono24 several times and have always found the experience straightforward and reliable. The selection is unmatched, with everything from popular models to obscure references from around the world. I especially appreciate the transparency around pricing and seller information. It has become my first stop whenever I'm researching or buying a watch.
3 June 2026
Chrono24 went to extra lengths to get…
Chrono24 went to extra lengths to get me buyer protection
8 April 2026
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