Banner for Christow

Christow Reviews 

13,132
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting they are exactly as described and robust. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the good value and affordable prices. People also commend the delivery service for being prompt, fast, and efficient, with items arriving well-packed and on time. However, some customers also noted receiving items with missing or damaged parts, though replacements were often sent quickly. A few people felt certain products, like parasols or sheds, lacked durability or had faulty mechanisms. Additionally, some reviewers experienced significant issues with the chosen courier service, leading to lost items, failed collections, and an automated returns process that prevented direct communication.

What people talk about most

Product

Consumers are generally satisfied with the product, often praising its quality, value for money, and accurate... See more

Delivery service

People report positive experiences with delivery service, with many customers praising the promptness and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of products,... See more

Order

Users describe positive interactions with order, highlighting an easy and straightforward ordering process,... See more

Price

Reviewers highlight positive aspects of price, consistently praising the attractive and reasonable pricing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

***UPDATE*** Following on from my review I did receive a new item, including all parts which I am very appreciative of. Still lack of communication from the company but have to say I am very please... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my purchase of a garden umbrella - easy to order and came very quickly. The only slight negative is that unlike others I’ve had in the past it doesn’t have a strap to wrap around t... See more

Company replied

Rated 5 out of 5 stars

Great company delivery was really quick, response from customer services was excellent. Item is high quality and as described. Would highly recommend, we have since gone on to buy more products from... See more

Company replied

Rated 5 out of 5 stars

Ordering process was easy. Parasol arrived quickly, very well packed and with excellent assembly instructions. The parasol is a quality build, robust and solid. It took two of us to assemble it but it... See more

Company replied



Company details

  1. Home Goods Store
  2. Furniture Store
  3. Garden Center
  4. Garden Furniture Shop

Written by the company

Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.

Why Choose Christow?

Written by the company

Affordable Quality
Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget.
UK Based
We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.

Free UK Delivery

No Minimum Purchase

Purchases completed before 2pm will be dispatched the same day.

Contact info

Promotion box for Christow

Up to 63% Off

Every month we release new deals offering you up to 63% Off.

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(13,132)

2,139 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased with my Parasol

Very pleased with my Crank & Tilt Garden Parasol.
Excellent quality at a competive price.
Swift delivery and packaged well.
Definitely recommend Christow for quality & service.

6 July 2026
Unprompted review
Christow logo

Reply from Christow

Thank you for your wonderful review! We're delighted you're pleased with your Crank & Tilt Garden Parasol and our service. We really appreciate your recommendation and support!

Rated 5 out of 5 stars

Excellent communication and prompt…

Excellent communication and prompt delivery. Good quality product. Thank you

30 June 2026
Christow logo

Reply from Christow

Thank you for your lovely review! We're pleased you were happy with the communication, delivery, and quality of your product. We really appreciate your feedback!

Rated 5 out of 5 stars

Quality

First time I have ordered from Christow and really happy I did. The whole experience has been lovely, easy to order and a lovely quality bathroom cabinet at a reasonable price. I will look forward to shopping with you again.

7 July 2026
Christow logo

Reply from Christow

Thank you for your lovely review! We're delighted you had such a positive first experience with us and are pleased with your bathroom cabinet. We look forward to welcoming you back again!

Rated 1 out of 5 stars

Flimsy item not fit for purpose

The shed is made of flimsy wood, no stops behind the doors so rain can easily get in. Really disappointed, would have returned it as not fit for purpose but my husband helpfully assembled it while I was out. Going to have to buy something else to keep my tools in.

7 July 2026
Christow logo

Reply from Christow

Good morning Tina

Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

Garden brolly and stand

Great communication before delivery. Products delivered on time and as in great nick!

30 June 2026
Christow logo

Reply from Christow

Thank you for your great review! We're pleased you were happy with the communication, delivery, and quality of your garden brolly and stand. We really appreciate your feedback!

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient; great service and a lovely product

7 July 2026
Christow logo

Reply from Christow

Thank you for your lovely review! We're pleased you were happy with our service and your product. We really appreciate your feedback!

Rated 5 out of 5 stars

Great price

Great price, efficient and quick service , I'd buy from them again. The parasol we bought was perfect for the beach.

6 July 2026
Christow logo

Reply from Christow

Thank you for your great review! We're pleased you're happy with the price, service, and your parasol. We really appreciate your support and look forward to welcoming you back!

Rated 5 out of 5 stars

Good quality at affordable prices

Good quality at affordable prices. Delivery and packaging all good. Easy to build

7 July 2026
Christow logo

Reply from Christow

Thank you for your great review! We're pleased you're happy with the quality, value, and delivery of your purchase. We hope you enjoy using it!

Rated 5 out of 5 stars

Very happy with the product

Very happy with the product, received on time.

7 July 2026
Christow logo

Reply from Christow

Thank you for your lovely review! We're pleased you're happy with your product and that it arrived on time. We really appreciate your feedback!

Rated 1 out of 5 stars

Do Not use this company

We ordered a shed but unfortunately when about to put the roof on we found a hole in one side and upon further investigation shelving damaged and splits in the door, we immediately notified the company the same day as delivery with photos and requested that replacement parts be sent out but had no reply until 18 days later. They offered a monetary figure as compensation as they didn't stock spare parts? but this would not have resolved the issues we found so we phoned them to try and resolve. When we requested a new shed and they collect the damaged one they said we would have to package the damaged shed in the packaging it came in...... 3 weeks after we contacted them they thought we would still have the packaging! We then asked if it was possible for them to send a replacement and we would package the old one in this packaging but was told this was not possible. We requested that a manager phone us back but were told by the person we were talking to that he couldn't guarantee that we would get a return call, beyond belief. DO NOT use this company, we are contacting citizens advice.

21 July 2026
Unprompted review
Christow logo

Reply from Christow

Good morning

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Rated 1 out of 5 stars

Dreadful company to deal with

Dreadful company to deal with. Automated phone system that I have rang repeatedly. 15 minutes minimum wait time. Been waiting on an order that came short, been promised a further delivery but nothing has arrived. Sent email after email that generates an automatic response but nothing one actually calls back.

20 July 2026
Unprompted review
Christow logo

Reply from Christow

Good morning

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Rated 2 out of 5 stars

Prompt delivery and good product buts

Prompt delivery and good products. Unfortunately I ordered the wrong product at first so arranged a return and ordered the correct product which arrived on time and is exactly what I wanted. My issue is the customer service when something goes wrong. Emails state 7-14 days response time and very long wait times on the phone. I was in a queue for 40mins today waiting to speak about my return which has not been acknowledged. Returned 8 July and still no acknowledgement on 21st. Customer service say it is with Evri still, Evri have referred me to the company so I am in limbo and still waiting for a refund for the returned item which appears to be lost in transit

21 July 2026
Christow logo

Reply from Christow

Good morning Liz

Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

parasol & base

Ordered a parasol & base
Came in 2 shipments a few days apart but all good.
Good quality products, easy to assemble 👍🏻

2 July 2026
Christow logo

Reply from Christow

Thank you for your great review! We're pleased you're happy with the quality of your parasol and base, and that they were easy to assemble. We appreciate your feedback!

Rated 5 out of 5 stars

Extremely happy with these artificial…

Extremely happy with these artificial flower walls, great product highly recommended and look fab in our garden.

30 June 2026
Christow logo

Reply from Christow

Thank you for your lovely review! We're delighted you're happy with your artificial flower walls and that they look fantastic in your garden. We really appreciate your recommendation!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Good communication. Excellent product.

30 June 2026
Christow logo

Reply from Christow

Thank you for your great review! We're pleased you were happy with the quick delivery, communication, and quality of your product. We really appreciate your feedback!

Rated 5 out of 5 stars

fast shipping

fast shipping, good quality garden parasol

29 June 2026
Unprompted review
Christow logo

Reply from Christow

Thank you for your great review! We're pleased you're happy with the quick delivery and quality of your garden parasol. We really appreciate your feedback!

Rated 5 out of 5 stars

Highly quality Sunshade with Style!

A wonderful service with great communications, especially with the quality products, which were excellent & 👌 would recommend them highly!

10 July 2026
Unprompted review
Christow logo

Reply from Christow

Thank you for your lovely review! We're delighted you were happy with our service, communication, and the quality of your sunshade. We really appreciate your recommendation!

Rated 3 out of 5 stars

Ordering and delivery were excellent

Ordering and delivery were excellent. Unfortunately one of the items was faulty in that the leaves on the hedging were inside out. I have made the company aware of the issue and await a response

6 July 2026
Christow logo

Reply from Christow

Thank you for your feedback. We're pleased you were happy with the ordering and delivery experience, but we're sorry to hear about the issue with your hedging. We appreciate you bringing this to our attention and hope we can resolve this for you quickly.

Rated 5 out of 5 stars

Quality build parasol

Ordering process was easy. Parasol arrived quickly, very well packed and with excellent assembly instructions. The parasol is a quality build, robust and solid. It took two of us to assemble it but it is very worth the effort.

6 July 2026
Christow logo

Reply from Christow

Thank you for your fantastic review! We're delighted you're happy with the quality, packaging and easy ordering process. We hope you enjoy your parasol for many years to come!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look