As long as the order goes smoothly, everything should be fine, but if there is a problem… good luck with customer service. I placed an order that was processed professionally but unfortunately... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently had an issue where my parcel vanished after dispatch. Emailed the team, received a call from Josh who also felt the parcel was lost by Royal Mail but unfortunately the original coils I'd or... See more
Been using choppavapes for some time now and to be honest it is my go to online vape shop. Nothing it too small for them to sort out your order. And sometimes when you do make a order they stick some... See more
The owner is absolutely on point with his product knowledge and charisma. I asked some difficult questions just to watch his reaction and get a gauge away from the previously mentioned comments.... See more
Company replied
Company details
Written by the company
Welcome to Choppa Vapes, the heart of the vaping community. Get all your vaping needs in one place, we have over 80 different flavours, all the latest and a wide range of hardware and over 15 years of vaping knowledge in-store or online. Over 80 handcrafted and award-winning flavours to choose from, Choppa Vapes are also the market leaders in bringing the latest and greatest hardware at the most competitive prices on the entire web. Coupled with great service and attention to detail, all vaping aspects are covered. Also join the Choppa Vapes Facebook page for an amazing community full of great advice, banter and giveaways!
Contact info
370 Blackburn Road, BB51SA, Accrington, United Kingdom
- 01254 723931
- customerservices@choppavapes.com
- choppavapes.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
no sign of order
no sign of order, no response to email chases and no response on website chat, very odd
As long as the order goes smoothly
As long as the order goes smoothly, everything should be fine, but if there is a problem… good luck with customer service.
I placed an order that was processed professionally but unfortunately did not clear customs. Since then — and this has been going on since June — I have been trying to find a solution with customer service, which has shown a truly appalling lack of responsiveness.
It takes several messages just to get a response, and when you finally do get one, the proposed “solution” is something like sending the order again — which would apparently have been rejected by customs once more. Strangely enough, no tracking number was ever provided for this supposed second shipment.
It has now been three months of going round in circles, with no satisfactory solution in sight.
Site is not safe
Site is not safe, fails to ship, refund and does not respond like a company you would like to deal with at all. Ordered a few times and every time had to contact the site prior to any movement on the order, the last order the site claimed the shipping cost went up. This was after 3 weeks waiting for the order to ship, gave them the opportunity to cancel and refund the amount, site stated it would refund the amount and as of now, no refund, no order and no reply. Buyer beware, this site SUCKS and would have given them a zero on the review but that option was not available. Go to 3fvape, Healthcabin or even Sourcemore and they have better deals and actually respond like reputable companies
Got Ghosted
Ordered a device and some parts to get into building and what not. Ordered in July 22 reached out via email to choppavapes.com. Got a response said that its no problem to ship through. Sent a follow up email to see if it had been shipped around Aug 3rd and now today. Guess they ghosted me and took my €124.82. First time ordering from them, not happy and very disappointed with the high praise that they help customers. If they cannot fullfill just refund instead. So be cautious when ordereing from them, there is a chance that they can ghost you too.
My parcel arrived damaged in post &…
My parcel arrived damaged in post & some contents were missing. A quick call to Josh at Choppa Vapes and everything was resolved in seconds . What an absolutely wonderful company to deal with and a benchmark to other online traders. Thank Josh you're a star !!
Just did a google review but I thought…
Just did a google review but I thought I would come here also, again thanks so much for my order!!! I’m chuffed to bloody bits that I was able to find a specific vape juice that is literally like gold dust these days!! 🤣🤣 one very happy and definitely a regular customer from now on! Amazing, 10/10!
Amazing experience as always
Amazing experience as always, what a great team at Accrington, always so keen to help out, I am a very loyal customer to Choppa Vapes and get previews of upcoming goodies/deals and discounts. Josh is super star, goes above and beyond for me (needs a pay rise)
Been using choppavapes for some time…
Been using choppavapes for some time now and to be honest it is my go to online vape shop. Nothing it too small for them to sort out your order. And sometimes when you do make a order they stick some extra stuff in that you didnt expect to receive cracking place to use 10/10 top place and josh who works there is a fantastic person to sort your oder if and I mean if you have a problem thanks choppa vapes
Great products great service the guys…
Great products great service the guys really go above and beyond to help would definitely recommend 🙏🙏🙏🙏
Terrible staff and service very…
Terrible staff and service very unprofessional have no clue what they are talking about. Definitely won't use again shame on you.
Just to answer your questions. Doesn't really matter where I live. There is something called traveling and saying you (don't believe having the pleasure of serving me) so you know every single person and name when someone has come in? I don't think so 🙂🤡

Reply from Choppa Vapes
The only reason I gave 4 stars because…
The only reason I gave 4 stars because of Josh’s customer service. He personally called me when order went wrong and corrected it with few extras. But what happened to flavour, there’s real lack of it which is very unusual for Choppa. Quality control needs attention before it becomes a common knowledge.
Fantastic place to shop
Easy order process, fast delivery, the guys are always happy to help, willing to go above and beyond to help a customer, been shopping with them from the very beginning of this business, won’t go anywhere else
Fast delivery and great e liquid.
Brilliant service hilarious worker…
Brilliant service hilarious worker Aidan will be returning due to excellent customer service
Been using choppa vapes for a long…
Been using choppa vapes for a long time. Never had any problems. Excellent service and quick delivery. 10/ 10 from me 👍
Needed to call to chase up a delivery
Needed to call to chase up a delivery. It appeared it had been mislaid by dpd however the person I spoke to not only understood the issue, but got me out a replacement with a bonus while on the call.
Very helpful and understanding. Would highly recommend them.
Absolutely amazing customer service.
Absolutely amazing customer service.
I had a slight issue with a mod i had ordered that wasn't in stock and the man i spoke to on the phone couldn't have been more helpful even helping to choose a replacement device.
Also upgraded my 60ml juice to a 100ml.
Definitely worth the 5 stars and more
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







