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DirectProductDeals Reviews 138

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TrustScore 4 out of 5

4.2

Electronic Cigarette Store
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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders arrive quickly and on time. Many also appreciate the competitive pricing and the overall positive service experience, highlighting the ease of the ordering process and the value for money. However, some customers have reported issues with their orders, specifically receiving incorrect items, wrong product strengths, or missing products. A few people also mentioned difficulties in getting a response from customer service when trying to resolve these order discrepancies.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the super quick and fast... See more

Order

Consumers find order to be ambiguous. Many customers praise the easy ordering process, quick delivery, and... See more

Product

Reviewers highlight ambiguous aspects of product. While many customers praise the great products, excellent... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight great products at... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the great service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been shopping with DirectProductDeals for about a year now. First on e-bay, later directly from directproductdeals.co.uk. If I don't have to get in touch with the seller, that means they are... See more

Rated 5 out of 5 stars

Great products at excellent prices, very fast turnaround around, had my order delivered the following day, love using this company

Rated 5 out of 5 stars

buy in bulk suits me down to the ground! savea few quid here and there it all adds up! cheers DPD, but i would pay for the 24hour shipping as the free one takes quite a bit longer and im always runnin... See more

Rated 5 out of 5 stars

Great service every time. Been shopping with them for about a year. So far, no problem. Fast delivery, always.

Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

Written by the company

DirectProductDeals is your go-to online vape store for genuine and authentic disposable vapes, vape kits, vape pods, vape mods, and liquids. Earn loyalty points with every purchase. Enjoy free UK delivery and same-day dispatch on orders placed before 2 p.m.

Contact info

4.2

Great

TrustScore 4 out of 5

138 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast and reliable

Have used Direct Product Deals for several months now. Always fast delivery and great selection of different flavours.

7 April 2026
Rated 1 out of 5 stars

Customer support not great

I received a faulty vape unit as part of my recent order.
I have emailed support twice and not received any reply re sending back for a replacement.
Customer support not great verging on non existent.

1 April 2026
Rated 1 out of 5 stars

Avoid - Non existent support

Really disappointed. I've been using this company for a good while for vape juice, but this time I didn't receive what I'd ordered. Instead I received 7 different flavours with no pre contact made to see if this was ok with me. Additionally one of them was 20mg strength which I don't use.

I have sent two emails with pics requesting either they send me out the one flavour I ordered or refund me in full.

No reply from them whatsoever so I will ask my Bank to raise a dispute and chargeback.

Really poor service to a regular customer so I won't be using them again.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Shopping experience is excellent

Shopping experience is excellent, everything from login to delivery receipt is always second to none and very easy add to that best price on the web and you have a loyal customer who just hopes you will send him some vouchers.

2 February 2026

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