ChoiceCash Reviews 

624
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, making the loan process smooth and understandable. Many highlight the excellent customer service, noting quick responses, clear explanations of terms, and a respectful attitude from agents. The overall user experience is described as easy, straightforward, and efficient, with many appreciating the speed of funding and the stress-free process. However, some customers also noted concerns regarding the interest rates being high and occasional delays in receiving funds, despite promises of same-day funding. A few other people also felt that the process could be slow or encountered issues with unusual requests from agents.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the smooth,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

User experience

Consumers find the user experience to be positive, with many describing the process as easy, smooth, and... See more

Payment

Customers consistently note positive experiences with payment, highlighting the speed and ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was Great wit Choice Cash bc the response was Great no delays.. only if you have the delays...Great Customer Service Skills.. very Professional and show Great Compassion in getting u ur... See more

Company replied

Rated 5 out of 5 stars

I recently got a title loan, and overall, the experience was smooth and straightforward. The application process was fast, and I was approved the same day. The staff was helpful and explained all th... See more

Rated 5 out of 5 stars

Very good customer service. I'm not very good at technology but the young men that help me out on my phone were very polite they stayed on the phone while I did what I needed to do. Like taking pictur... See more

Company replied

Rated 5 out of 5 stars

I was in an emergent situation, I called hoping to find any type of financial help. Within 3 hrs, paperwork was completed and funds were in my account. Everyone was so kind and helpful. I am so... See more

Company replied


Company details

  1. Loan Agency
  2. Alternative Financial Service

Written by the company

Launched in 2019, ChoiceCash is a vehicle-secured loan option for borrowers from all walks of life. Serving customers in more than 20 states, ChoiceCash has grown to be a premier funding option, with more than a million loan inquiries processed! ChoiceCash title loans come with manageable qualification criteria for applicants with less-than-perfect credit, and offer competitive interest rates and loans terms. If you have a vehicle title in your name and a source of income to make your loan payments, you may qualify for fast funding with ChoiceCash. The ChoiceCash loan is made by Quill Bank, a Utah Charted bank, located in Provo, Utah. All loans will be serviced by LoanMart. Loan proceeds are intended primarily for personal, family and household purposes. All loan applications are subject to meeting Quill Bank’s credit criteria, which include providing acceptable property as collateral. Customers need to demonstrate ability to repay the loan.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

624 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(624)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great job 👍!

12 September 2025
ChoiceCash logo

Reply from ChoiceCash

We appreciate you taking the time to review your experience with ChoiceCash. We’re glad we could help. Thanks again for sharing your feedback.

Rated 5 out of 5 stars

easy and fast.

The process was easy and fast,

17 September 2025
ChoiceCash logo

Reply from ChoiceCash

We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear we were able to help! Thanks again for the shout-out.

Rated 5 out of 5 stars

Was a seamless process and associates…

Was a seamless process and associates was great

4 September 2025
ChoiceCash logo

Reply from ChoiceCash

Thank you for the 5 star review! We’re delighted to hear about your positive experience with ChoiceCash. We look forward to being your financial resource again in the future.

Rated 5 out of 5 stars

Nam and his team were amazing

Nam and his team were amazing. They were fast, respectful, and very knowledgeable. My loan funded in the same day. I would recommend them to anybody. I really can’t say enough about the ease of this experience.

22 August 2025
Rated 5 out of 5 stars

Very good experience!

Very good experience!

7 September 2025
ChoiceCash logo

Reply from ChoiceCash

Thank you for taking the time to share your loan experience with ChoiceCash. We’re happy to hear we were able to help! Thanks again for sharing your feedback.

Rated 1 out of 5 stars

This place is full of crap I have a 65k…

This place is full of crap I have a 65k 2013 civic worth 10k tgey offered 5500 title loan I have a 750 beacon score and I was denied !! What a joke! Please dont waste ur time calling.these unprofessional business that told mr I was approved 2 times an d 750 beacon s itt and i havr ni deny everthing I’s paid for! that’s a farm ! Boats ?cars ? Trucks and 3 motorcycles ! I was approved for Harley special and 0 percent busy but not a ghetto title loan !! 750!beacon score ! ‘ I can get that amount just on my own credit at a bank without the title !!! If I was denied and it lowers my credit of it drops I’ll sue them ot said approved twice and they had no valid reason to deny Me !! It must be a scam!!

5 September 2025
Unprompted review
ChoiceCash logo

Reply from ChoiceCash

Thank you for taking the time to share your experience with ChoiceCash. We are sorry to hear that it has not met your expectations. To help us conduct a thorough review of your concerns, please provide your full name and the phone number listed on your loan application, as the information included in your review is insufficient to identify your loan.

If you would like to discuss this matter further, please contact our Compliance Department directly at compliance@loanmart.com.

Rated 5 out of 5 stars

A little pricey

A little pricey, but overall the customer service and the quality experience was flawless. Gave me what I asked for but the repayment is almost 3 times that of what i asked for. So it’s pros and con's in all areas of the money market. The experience was great though.

28 August 2025
Rated 1 out of 5 stars
ChoiceCash logo

Reply from ChoiceCash

We appreciate you taking the time to share your experience with ChoiceCash. We are sorry to hear that it did not meet your expectations. An overview of the loan process shows that your loan was processed on the same date the ChoiceCash Loan Agreement with CCBank was signed, and it was finalized with your understanding at that time. While we cannot discuss the specifics of your account on this public forum, we are happy to address any questions you may have directly. If you would like to discuss this matter further, please contact our Compliance Department at compliance@loanmart.com

Rated 5 out of 5 stars

Professional and Reliable

Great customer service skills. Professional, reliable, and fast financial service. Lightning fast communication and delivery. Great company 11/10

21 August 2025
Rated 5 out of 5 stars

I had multiple follow up calls

I had multiple follow up calls. Everyone was helpful and explained the process.Sui and Maria were great. Maria definitely was patient and helpful.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Fast & Convenient

The process was fast and convenient. You guys really came through in a clutch. Hopefully I won't have to go this route again, but if I do, I'm using you ChoiceCash.

6 August 2025
Rated 1 out of 5 stars

I gave the lowest rate due to all but…

I gave the lowest rate due to all but three employees chris keel, marie and my last one. Sorry to share all of the male reps except Nelson were not focused on customer goals and needs. The process was not entirely explained and the later personnel were stuck within the guidelines. I would recommend your company because of Christine (I think) her name she emailed me the requested information. Thank you for reading this reference from my viewpoint.

6 August 2025
ChoiceCash logo

Reply from ChoiceCash

Ms. Baker:

Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet the high standards we strive for. We take your concerns regarding employee engagement and training very seriously and are actively reviewing our processes to ensure every team member is properly equipped to provide you with the best service possible on your ChoiceCash Loan.

We would appreciate the opportunity to discuss your experience further so we can address it directly and make things right. Please feel free to reach out to our Compliance Department at compliance@loanmart.com.

Sincerely,

Customer Care
www.choicecashloan.com

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