Michelle took my call today and handled it start to finish. No transfers, no "let me check with someone," no script. She listened to what I actually needed, answered every question I had, and made... See more
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See what reviewers are saying
Lucas Sarcona is amazing!! It took 29 minutes from start to finish closing my wife's IRA and my IRA. I began this journey in January 2026 and have spoken to Anna, Alli, Michelle, Joelle, Mareibell, Kr... See more
Company replied
Joelle Tucker is a very patient, understanding, and courteous person. Resolved all my concerns and questions in one call. Thank you, Joelle.
Jacob McMillian is superb in customer service. Extremely knowledgeable, professional, thorough and patient. Please have him train all members of the Choice Team in handling questions from Digital Trus... See more
Company replied
Company details
- Investment Service
- also in
- Alternative Financial Service
- Cryptocurrency Service
- Financial Institution
- Non-Bank Financial Service
- Retirement Scheme Provider
Written by the company
Same bitcoin. Less taxes.
Contact info
United States
- choiceapp.io
You should know
4.9
Excellent
383 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's been such a pleasure to have…
It's been such a pleasure to have Leslie Ann help me thru my 'stuff' today! Always efficient and friendly. Wish I had more problems so I could call her again :)
6 January 2026
Unprompted review
Reply from Choice
Cathy, we appreciate your lovely review of Leslie Anna's care. If you need anything else, please don't hesitate to reach out.
Leslie Anna answered all my questions…
Leslie Anna answered all my questions quickly and professionally. She is also very friendly and knowledgeable about the process.
6 January 2026
Unprompted review
Reply from Choice
Christopher, thanks for your feedback on Leslie Anna's quick and professional support. We appreciate it!
Problem solved
Problem solved! Tony and his colleagues at choice did a great job navigating my problem. Thanks!
5 January 2026
Unprompted review
Reply from Choice
John, we appreciate your feedback on Tony's care. Have a lovely day!
Leslie Anna provides amazing service…
Leslie Anna provides amazing service everyday.
2 January 2026
Unprompted review
Reply from Choice
Jeremy, thanks for your warm words regarding Leslie Anna's care. We appreciate you!
Great customer support and very patient!
30 December 2025
Unprompted review
Reply from Choice
Rohit, thank you so much for your kind words. We appreciate you!
Ana was very helpful in helping me…
Ana was very helpful in helping me resolve my issue!
30 December 2025
Unprompted review
Reply from Choice
Mary Margaret, we're glad to hear Ana was helpful in resolving your issue. Should you need anything else, please don't hesitate to reach out.
Marie did a good job but...
Marie did a good job finally getting DT to contact me for ID verification to process my disbursement request, but I still have not received my disbursement. I filed my request on 12/17/25, today 12/27/25 and still no disbursement; that's ten calendar days and six business days. Limiting liquidity does not qualify for an investment institution receiving high service rating.
22 December 2025
Unprompted review
Reply from Choice
We take all feedback very seriously and we've shared with our team. We aim to give the best experience possible with a standard cash distribution of typically 2-3 business days, but the length of time can fluctuate if there are needed follow-up items and during holiday times like we're in right now.
That being said, we are open M-F and with a turnaround time of Monday, that means it is taking less than 1 business day to complete your distribution once the form has been received. We would like to make this better but are unable to determine your account based on your supplied alias. Please reach out to us directly at 888-753-6972 or email us your name and phone number so we can review your specific situation and determine the best next steps.
simple to use and beats having to meet…
simple to use and beats having to meet in person
23 December 2025
Unprompted review
Reply from Choice
Bill, thanks for the feedback! We're glad to have you on the Choice team.
Questionning how you work
Questionning how you work, still wondering how?
23 December 2025
Unprompted review
Reply from Choice
Hi Ana, we have a direct customer service line listed on our website which is 888-753-6972. Please reach out so we can walk you through the process.
Reply from Choice
Thanks, Vin!
Excellent customer service.
18 December 2025
Unprompted review
Reply from Choice
Richard, thanks for the feedback. We appreciate you!
Jacob gave me the information I…
Jacob gave me the information I requested.
15 December 2025
Unprompted review
Reply from Choice
Thanks for your feedback on Jacob's service, Andrew. Have a great day!
Very knowledgeable.....and very…
Very knowledgeable.....and very courteous
15 December 2025
Unprompted review
Reply from Choice
Thanks for your feedback!
Clear and Concise
Joelle Tucker from Digital Trust made the process quick and convenient on who to speak to in order to fund my choice account.
She definitely deserves a raise.
16 December 2025
Unprompted review
Reply from Choice
Merline, we hear you loud and clear! Thanks for your feedback on Joelle's exemplary service.
Great customer service
Leslie Anna was a very knowledgeable and helpful Relationship Manager. She answered all of my questions and assisted getting me set up on the customer portal. She was very professional, patient and courteous.
14 December 2025
Unprompted review
Reply from Choice
Thanks for your feedback on Leslie Anna's service, Chris. We appreciate you!
Lelie Anna Connaly was Amazing!
Lelie Anna Connaly was amazing. She was so knowledgeable and answered all my questions with so much patience.
15 December 2025
Unprompted review
Reply from Choice
We're here to help, and glad that Leslie Anna was able to answer all your questions with flying colors. If you need anything else, we're here!
Leslie Anna explained my RMD…
Leslie Anna explained my RMD requirements succinctly and professionally. She promptly emailed me the required forms and explained my actions and timelines.
15 December 2025
Unprompted review
Reply from Choice
We're here to help, Dave! Thanks for your feedback on Leslie Anna's service.
Love the fact that I can hold my own…
Love the fact that I can hold my own keys to my Bitcoin in my Bitcoin Roth IRA and also accumulate extra sats by playing Blinko everyday! Truly the best way to take advantage of a Roth IRA and also invest in Bitcoin. Highly recommend Choice IRA to anyone!
15 December 2025
Unprompted review
Reply from Choice
Ken, we're so glad you're enjoying the free Bitcoin, and we appreciate your recommendation! Thanks for being on the Choice team.
Aliyah was very helpful
Aliyah was very helpful, friendly, and fast with her response!
11 December 2025
Unprompted review
Reply from Choice
Thank you, James! Should you need anything, please don't hesitate to reach out.
Poised & well spoken
9 December 2025
Unprompted review
Reply from Choice
Lou, we really appreciate your kind words! Thank you for being a client!
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