Choice Reviews 

I had changed my silver investment from a traditional IRA to a ROTH. I thought the credit card I'd had on autopay with my traditional IRA would continue over to the ROTH. It did not. I got a written notice saying that I needed to pay my fee and charged me an extra fee for mailing the bill to me.
Leslie Anna refunded my mailing fee and assisted me in getting my CC on auto pay for my future ROTH payments.

Leslie anna is one of the most personal helpful representatives I have ever spoken to. She helped with my credit card payment problem and made appropriate changes. I feel reassured with someone like her involved.

Leslie Anna at Digital Trust was amazing. She went above and beyond to help me do everything necessary to meet a very tight deadline for an investment I was working on. An exceptional experience!!

Leslie Anna answered my question concerning my asset transfer in a timely manner. She was prompt and courteous. Asked if I had any other needs or concerns.

Joelle Tucker went above and beyond to find the answers I needed to clarify regarding the SEP IRA. I appreciate your efforts and your patience.

As a very tenured client of Choice, actually I was a client when it was Kingdom Trust Via Bitcoin IRA, I was very impressed when Maribel reached out to me. She was able to suggest a more viable solution for me and was genuinely interested in my relationship with Choice. Because of Maribel ability to solve for my concerns, I will be staying with Choice instead of going elsewhere.

Joelle Tucker was pleasant and informative as she helped me sort out the details for reporting the year-end Fair Market Value of my Choice HYOK account.

answered all my questions and told me when i could expect to complete it
it was : Michelle Ceballos that helped me thank-you

I would like to thank Leslie Anna for great customer support. She promptly provided me the required links to update my account. Digital Trust has been a great service to work with.

I spoke with Joelle Tucker, and she was pleasant, professional, and extremely helpful. Speaking with Joelle helped me get exactly what I was looking for. She took extra care to ensure my money was reimbursed, proactively contacted the other team, and saw the issue through to full resolution. I truly appreciate her dedication and excellent customer service.

Update: I was contacted by a client relation manager who resolved the fee issue. If the promises are kept for the duration of my account, then I'm back to 5 star rating for them.

I was with Kingdom Trust before they were bought out by Choice. The buy/sell fee was 1%. Last night I went to trade my SOL to BTC, and they want both a Choice fee AND an exchange fee, for a total of 3.2% on the sale of SOL. There is no swap availability, so to buy BTC that would be another 3.2%. So a total of 6.4% to do a swap? Who is giving them good reviews? This is insane. I called support and they basically said this is our fees. If this happens to you ask for instructions on how to do an in-kind transfer to another institution, the fee is 1% to go somewhere else or 6.4 % to stay with Choice.

Leslie Anna was very helpful, upbeat and efficient. I called in with several issues and she handled them all flawlessly.

Fast, personal, efficient customer service with a REAL person!

I called because haven't been able to sign in the my account for nearly a year. Anyone I'd spoken to in the past couldn't solve the problem. This time I reached Lucas who worked tirelessly to finally solve it. He has a great attitude, very patient & is truly a problem solver. He's super kind, knowledgeable & diligent. He kept his word & called me back.

Leslie Anna answered the phone quickly, and stayed on the line while I filled out the form and gathered the supporting documents. I had encountered problems submitting the form and she made sure to stay till everything was completed and uploaded and emailed. She spoke english clearly and saw me thru to the end of what is always a confusing process.

Leslie took the time to make sure the forms were filled out correctly.

Got in the call back queue and received an instant call back from Leslie Anna. Believe me she is a pleasure to work with, very knowledgeable and extremely helpful. She solved my query very quickly and professionally.

Leslie was delightful, thorough and efficient. I would hire her in a heart beat. Customer service was elite!

I was pleased with the service I received today with Digital Trust. Because there was a high call volume my call was placed in a cue to be returned. I was quite pleased that I received a call back in a short time. I had the privilege of speaking with Leslie Anna. She was very qualified to answer my questions and, in fact, offered to help me go on line, if needed, to put in a dispute agreement with Fed Ex regarding the shipment of our coins. Over these past few years I have always enjoyed great service with Digital Trust. Thank you.