Just the best selections of chocolate I have seen, they source such lovely products from unusual locations and small independent makers. Every order I have had has been superb and prices are great fo... See more
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Review summary
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Repeat of last year's order for mini chocolate eggs for Easter egg hunt in the churchyard. Price increase reasonable given rise in raw material prices. Easy website to find product and order. promp... See more
The website's super easy to use and well-organized. I ordered the Valentine's chocolates for my mum, and the personalized message I added was spot on, just like it looked on the packaging on the websi... See more
Very easy company to deal with. Prices are competitive and the chocolate is really good. I used the dark chocolate to make Easter eggs and was impressed by the results. I have tried other chocolate co... See more
Company details
Information provided by various external sources
Chocolate Trading Company have the widest range of premium chocolates available online in the UK. From superior quality chocolate gift boxes through to economically priced chocolate ingredients and decorations.
Luxury Chocolate Gifts Online
Written by the company
- Excellent Customer Service
- Ordering on the website is easy and they update you with your orders progress each step of the way. Receive a next day delivery on an order placed by 4pm the day before. Earn loyalty points with every order to bank or redeem on future orders.
Free Gift Message
Include a Free Chocolate Gift Message with Every Order
Include a free gift message with your chocolate gift order, or choose from a range of exclusive greeting card designs.
Contact info
The Old School, Byrons Street, Macclesfield, United Kingdom
- 01625 508224
- enquiries@chocolatetradingco.com
- chocolatetradingco.com
4.8
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Disappointing customer service and zero ownership of delivery issues
It seems Chocolate Trading Co expect their customers to sit at home for days on end waiting for parcels, and if their chosen courier fails to deliver, that’s simply “not their problem”. I understand that things can go wrong with third-party delivery partners, but product quality and reliable delivery are part of the selling process. If a company can’t hold its partners accountable, it can’t properly manage customer expectations either.
What disappointed me most was the attitude from customer service. While they replied, the tone felt defensive and vaguely annoyed that I’d even dared to complain about repeated delivery problems. There was no real apology, no gesture of goodwill, no attempt to make the situation easier – just long, empty messages pointing me back to the courier’s tracking page. It was very clear they weren’t worried about losing me as a customer.
I’ve taken my business elsewhere to a company with more polite, solution-oriented customer service. Special mention to Jonathan, who certainly knows how to write lengthy but ultimately meaningless responses.
11 December 2025
Unprompted review
Reply from Chocolate Trading Company
Dear Customer,
We regret that despite our prompt and correctly labelled dispatch of your order, Royal Mail failed to delivery it on their first 'tracking stated' delivery attempt.
As Jonathan pointed out, their tracking did state another delivery would be attempted the following day. He also reported your lengthy delivery concerns to our Royal Mail account manager, given your recent similar experiences with Royal Mail's delivery system.
We're very sorry that Royal Mail's tracking led to you having to wait for your delivery. Jonathan did point out that Royal Mail offered other options to their customers, by following the link on their tracking page.
The Standard delivery option you selected at checkout was not a guaranteed delivery service and merely states 2-4 working days for orders to arrive.
Jonathan was prompt in his responses, considered in the advice he gave and your reference to his lengthy response we find a little bewildering after you complained his initial response was "not an adequate response" and did not address all the points in your complaint.
We regret that as a customer of Royal Mail for many years, and despite the many thousands of parcels they deliver on our behalf, it still doesn't allow us to interfere with their own operational procedures.
Royal Mail have said they will raise your delivery concerns with the depot involved and this is as much as we can hope to press for.
Chocolate Trading Co.
Extremely fast turn round of order
5 December 2025
Very good quality products
Very good quality products. It was supposed to be next day delivery on a Friday. The delivery company then said that they would deliver on Monday but in the end, it was delivered on Saturday. It would be good to have better notice
5 December 2025
Unsweetened and gluten free
Despite the chocolate being high quality it has not been sweetened at all. I find this quite difficult to eat therefore have been looking for recipes in how to use it.
As it is gluten free it would be fabulous if this could be used.
16 June 2025
Reply from Chocolate Trading Company
Dear J Liz,
Thank you for your valued feedback from your order of June this year.
The couverture (cooking chocolate) drops you ordered were 100% cocoa content, and therefore would not have contained any sugar or other ingredients.
Try melting & stirring into sauces or Chili's for example, to add a richness to the flavor, or grated/chopped and sprinkled over sweet deserts or ice-cream for a contrast in flavors.
Kind regards
Customer Services
Chocolate Trading Co.
Wifes birthday surprise
Very nice presentation. I'm sure she'll enjoy the chocolates. Birthday tomorrow Monday
4 December 2025
New Customer
I ordered
You delivered
Brilliant Product
Very Happy ‘friend’ Recipient
Thank You
4 December 2025
Always a great quality product
Very prompt delivery and a very good quality product.I have used this company before and never been disappointed with their products or customer care. Now to get on with the chocolate making.
Many thanks to the Chocolate Trading Company.
6 December 2025
The chocolate is fabulous.
The chocolate is fabulous, even the one I thought might be strange but I had to try it (olive and lemon) was so amazing, I will buy them all again. They came quickly and were packed nicely.
2 December 2025
Perfect and prompt
Great, fast delivery, eco ‘wotsits’ for packaging, exactly as advertised. Thank you.
1 December 2025
Don't buy from these scammers
Don't buy from these scammers. The customer service representative (Jonathan) replied to my delivery enquiry saying there was a Saturday delivery option, I placed the order and sent an email to confirm the Saturday delivery and then he replied saying that Saturday delivery was more expensive and that he couldn't update the order. Disgusting customer service. I want to cancel and receive a refund. There is no cancel option on the site. I sent an email canceling. No reply. Paid with PayPal. Opened a dispute. ... WARNING: Foul service from these dimwits. Their foul service deserves to be met with foul language. Made me waste hours for nothing without apologizing for their stupidity and my time is money. Buy from Amelie Chocolat, excellent service. Or from Maison Samadi, also excellent service (and top class). Or from Audrey's, also excellent service. Chocolate Trading Company = disrespectful, disreputable, and exasperating . But if you prefer to buy from these low class illiterates, be my guest. Just go ahead and feed mediocrity.
3 December 2025
Unprompted review
Reply from Chocolate Trading Company
Warning! This customer uses them most foul & abusive language towards staff, that have been nothing but helpful & responded to all of his enquiry's promptly and efficiently.
After answering a number of questions prior to ordering, the customer placed the order but failed to select the Saturday delivery option he'd also enquired about earlier
When asked to update the order, we responded that we were unable to, as there would be an additional postage cost for the Saturday service.
He then replied with a short, one line, no salutation reply, stating "I want to cancel my order and a full refund immediately".
We replied that his order had been cancelled & refunded in full within 20 minutes. No need to open a dispute!
His abusive reply: "You're an idiot. At least learn to say "I'm sorry" you f****** fag.". (we have masked his reply in the interests of decency).
We have a zero tolerance policy regarding abusive behavior / language directed towards our staff. The customer's behavior has been logged accordingly.
Chocolate Trading Co.
Always great
Always happy with my purchases from this company. Chocolate of very high quality and fantastic speedy service.
6 November 2025
Really helpful and great service.
14 April 2025
Phoning was a problem!
Ordering was fairly simple as I have used the website for a number of years.
I had a query about the round truffle cases and rang the number a number to the company but there was no reply and in the end pressed 1 for a return call but no call has come through. I put my order in last friday 28th November .
I have ordered now from elsewhere.
28 November 2025
Reply from Chocolate Trading Company
Dear Susan,
Thank you for your order, which was dispatched promptly on Friday to you.
We're sorry your phone enquiry wasn't picked up. We experienced a number of 'gremlins' in the phone system, which are still intermittent.
Our email contacts remain unaffected.
Kind regards
Customer Services
Chocolate Trading Co.
I still have not received my order but…
I still have not received my order but the money has been taken from my account!
28 November 2025
Reply from Chocolate Trading Company
Dear Mr Davis,
Thank you for your feedback.
Your order was received Thursday evening and dispatched Friday, on the 3-5 working day Super-Saver delivery option you selected.
We wouldn't expect it to be delivered at the time you left your feedback.
For customers that require their orders in a hurry, we do offer Standard and Next Day delivery options at checkout to also choose from.
Kind regards
Customer Services
Chocolate Trading Co.
Excellent chocolate, matched party theme
Excellent chocolate, I ordered the special-shaped chocolate for a party. Tasted really great and I loved that they matched the theme of the party
13 November 2025
Great chocolates and excellent service…
Great chocolates and excellent service as always. Many thanks.
13 November 2025
They deliver what they promise
They deliver what they promise. They are serious. To me, it's enough. Well done.
13 November 2025
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