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CHO Reviews 25,436

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery service and the excellent quality of the products received. Many people also highlight the competitive pricing, often finding items at a better value compared to other retailers. The overall service, from ordering to communication, is frequently described as efficient and professional. However, some customers also noted issues with delivery, including delayed or missing parcels, even when paying for expedited shipping. A few other people felt that the sizing of certain items was inaccurate, leading to returns. The return process itself was occasionally described as slow or not intuitive by some reviewers.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick dispatch and fast... See more

Product

Users describe positive interactions with product. Many consumers are pleased with the quality of items,... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that products are... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professional, efficient,... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time purchasing from this UK company. I must say I was delighted to find a navy lacoste hoodie for my son's birthday at a very competitive price compared to paying full price from... See more

Rated 5 out of 5 stars

I have used CHO on numerous occasions and have always found their service to be of the highest order. Quality products sold at a very competitive price and delivered on time.Well done again.

Rated 5 out of 5 stars

I’ve purchased quite a few things from Cho now cheapest Gant clothing out there I cant fault them kept me informed with delivery time A1 service

Rated 5 out of 5 stars

Excellent service throughout item as described well packed sent on time and we’ll informed of delivery and updates Highly recommended Thank you all


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Outerwear Store
  4. T-Shirt Store
  5. Underwear Store

About CHO

Written by the company

CHO Fashion & Lifestyle

Founded in 1999 as Country House Outdoor, CHO Fashion & Lifestyle has evolved from a country store in the English city of Carlisle to a global retailer supplying a wide range of clothing, footwear and accessories.

Our vast womenswear and menswear collections boast internationally recognised brands including Barbour, Barbour International, Hugo Boss, Gant, Belstaff, Parajumpers, Armani, Hunter, Tommy Hilfiger, Lacoste, Timberland, Paul Smith and Birkenstock.

We are committed to continuously improving our offering and expanding our selection of fashion and lifestyle brands. The most recent brands we have had the honour of working with are Aquascutum, Colorful Standard, and Ilse Jacobsen.

We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.

There are regular updates showcasing our incredible range of fashion and lifestyle clothing, footwear, and accessories on socal media via our Facebook, Instagram, Pinterest, and Tiktok accounts.

People who choose to sign up to our newsletter emails can expect exclusive discount codes, early access to sales, and amazing updates about new brands and collaborations before any one else.

CHO Fashion and Lifestyle

Written by the company

We pride ourselves by treating all our customers exactly how we would like to be treat ourselves.
We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.

Free UK Shipping on all orders over £75

Founded in 1999, We are a Family Run Business that you can trust - Read our Reviews!

We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Very efficient and on time

Very efficient and on time
Very 👍 good

31 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave us a review, we are so happy to hear your kind words!

Thank you,

The CHO Team

Rated 5 out of 5 stars

This was my first time purchasing from…

This was my first time purchasing from this UK company. I must say I was delighted to find a navy lacoste hoodie for my son's birthday at a very competitive price compared to paying full price from Lacoste directly.
Ordering online with CHO was straightforward and delivery price was included. My parcel arrived promptly.
The Lacoste item was new and excellent quality as expected. I have previously bought this hoodie on another occasion from a major department store and I am very fussy regarding condition and quality of any item I purchase online.
I can honestly say that I will order from CHO again. I am a very satisfied customer.

31 March 2026
Rated 5 out of 5 stars

barbour coat was the best price by a…

barbour coat was the best price by a mile quick delivery

30 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your review, we are so happy to hear this. We have been a stockist of Barbour since 1999 when we first opened our doors and due to our great relationship with them we are able to pass along some amazing discounts to our customers. We are so happy that you were able to take advantage of this!

Thank you,

The CHO Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Coat arrived on time.cant praise them enough

30 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your lovely review, we are so happy to hear your feedback about your experience shopping with us, we hope that you consider shopping with us again soon :)

Thank you,

The CHO Team

Rated 5 out of 5 stars

Great services

Great services

30 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave us this 5* review!

Thank you,

The CHO Team

Rated 5 out of 5 stars
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave us a review, we are very happy to hear your feedback!

We have a number of delivery options available to customers so we are happy to hear that you found one that was right for yourself!

Thank you,

The CHO Team

Rated 5 out of 5 stars

Very good price compared to the high…

Very good price compared to the high street and delivered on time.

27 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your review, we try very hard to be competitive in the markets that we are in, we have great relationships with the brands that we sell which allows us to provide great savings to our customers!

Thank you,

The CHO Team

Rated 5 out of 5 stars

Great service

17 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave us a 5* review, we are happy to hear your feedback! :)

Thank you,

The CHO Team

Rated 4 out of 5 stars

Good service

Personnel helpful and constructive

28 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time out of your day leave a review!

Thank you,

The CHO Team

Rated 1 out of 5 stars

Paid for next day delivery that came 3…

Paid for next day delivery that came 3 days later. Packaged really bad for a pair of £140 shoes. Rubbish customer service.

16 March 2026
CHO logo

Reply from CHO

Good Morning,

Thank you for taking the time to leave a review, as mentioned in our correspondence with yourself we will of course pass your feedback regarding the packaging onto the team member who purchases the packaging that we use as a business.

Looking at this order I can see that this order was placed on Sunday 15th, the item was then dispatched on Monday 16th March and was delivered on the next working day being Tuesday 17th March which would be correct for the next working day service selected at checkout.

We are sorry that you are unhappy on this occasion with the service received.

Thank you,

The CHO Team

Rated 5 out of 5 stars

Coat arrived in a couple of days

Coat arrived in a couple of days. The Barber coat was great quality

16 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your review, we offer a number of delivery options for our customers, we have recently introduced a Royal Mail Local Collect option which many of our customers are putting to use!

Thank you,

The CHO Team

Rated 5 out of 5 stars

Easy to order good product fast…

Easy to order good product fast despatch and delivery Many Thanks

28 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your kind review, we are happy to hear this.

Our warehouse team work very hard to ensure that all items are dispatched quickly, we see most parcels leave us within 24 hours of the order being placed and in some cases even quicker!

Thank you,

The CHO Team

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