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CHO Reviews 

25,615
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,288 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often finding items exactly as described and meeting high expectations. Many people also highlight the competitive pricing, noting that they found great deals compared to other retailers. The delivery service is frequently commended for its speed and reliability, with many orders arriving promptly and well-packaged. However, some customers also noted issues with delivery, experiencing delays or receiving incomplete orders. A few other people also felt that some items were not as advertised, particularly regarding sizing, which led to frustration. There were also occasional reports of damaged items upon arrival and difficulties with returns or refunds.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Product

Reviewers mention positive feedback about product quality, with many consumers praising items for being... See more

Price

Customers had positive experiences with price, frequently highlighting very good and competitive pricing,... See more

Service

Users describe positive interactions with service, consistently praising the excellent and professional... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the good quality products at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Barbour Slippers in stock at the right price with fast reliable delivery service. Supplier gets 10/10. Product is stylish and comfortable perfect for wearing throughout the year. Fit is correct for m... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, no issues with delivery and great range. I purchased a belstaff Jacket at a good price, I needed a larger size, so ordered a new one and returned the smaller size, no issu... See more

Company replied

Rated 5 out of 5 stars

Item was exactly as described. This company offer good quality men’s polo shirts at good prices. Delivery is always quick and have not come across any issues with them. Would recommend this company.

Company replied

Rated 5 out of 5 stars

Dispatch and delivery was first class, CHO have chosen to use the Royal Mail delivery service, which is excellent, this is my second purchase from CHO and I will have no hesitation in purchasing from... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Outerwear Store
  4. T-Shirt Store
  5. Underwear Store

About CHO

Written by the company

CHO Fashion & Lifestyle

Founded in 1999 as Country House Outdoor, CHO Fashion & Lifestyle has evolved from a country store in the English city of Carlisle to a global retailer supplying a wide range of clothing, footwear and accessories.

Our vast womenswear and menswear collections boast internationally recognised brands including Barbour, Barbour International, Hugo Boss, Gant, Belstaff, Parajumpers, Armani, Hunter, Tommy Hilfiger, Lacoste, Timberland, Paul Smith and Birkenstock.

We are committed to continuously improving our offering and expanding our selection of fashion and lifestyle brands. The most recent brands we have had the honour of working with are Aquascutum, Colorful Standard, and Ilse Jacobsen.

We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.

There are regular updates showcasing our incredible range of fashion and lifestyle clothing, footwear, and accessories on socal media via our Facebook, Instagram, Pinterest, and Tiktok accounts.

People who choose to sign up to our newsletter emails can expect exclusive discount codes, early access to sales, and amazing updates about new brands and collaborations before any one else.

CHO Fashion and Lifestyle

Written by the company

We pride ourselves by treating all our customers exactly how we would like to be treat ourselves.
We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.

Free UK Shipping on all orders over £75

Founded in 1999, We are a Family Run Business that you can trust - Read our Reviews!

We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(25,615)

1,229 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Very efficient

11 May 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your review, we are happy to hear this!

We hope to hear from you again soon

Thank you,

The CHO Team

Rated 5 out of 5 stars

Great 😊

The item was a good price and quality quick delivery

28 April 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your review, we are very happy to hear this feedback! :)

Thank you,

The CHO Team

Rated 5 out of 5 stars

Great service

Great service! Best price and received it so quickly.

6 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave us a 5* review, we are very happy to hear of your positive experience shopping with us and we hope to hear from you again very soon! :)

Thank you,

The CHO Team

Rated 5 out of 5 stars

Great price and delivery service.

CHO items are competitively priced and their prompt delivery service is first class.

17 April 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your 5* review, we are so happy that you shopped with us and found a new jumper at a great price, we do receive new stock every day so you may also find something else in the future when you come back :)

Thank you,

The CHO Team

Rated 5 out of 5 stars

Excellent all round

Excellent. Dispatched same day. Arrived quickly.

Items were great.

Highly recommend

29 April 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave us a review, we hope to hear from you again soon!

Thank you,

The CHO Team

Rated 5 out of 5 stars

Great company

Easy to use website, very competitive pricing and quick delivery

11 May 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your 5* review, we appreciate customers providing feedback on how they find navigating our website as this provides us insight on how to keep improving!

We hope to hear from you again soon!

Thank you,

The CHO Team

Rated 5 out of 5 stars

VERY HAPPY

Birkenstocks at a good price and delivered promptly. Very happy and would buy from again,

11 May 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your kind review, we are so happy to hear your feedback!

Birkenstock offer a great range of sandals, clogs and shoes and we are so happy that you have found the pair for you! :)

We are happy to hear that you would purchase from us again

Thank you,

The CHO Team

Rated 5 out of 5 stars

Parcel arrived quickly

Parcel arrived quickly
Nice service and nice price
Thank you

11 May 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave a review, we are so happy to hear your feedback! We hope to hear from you again soon :)

Thank you,

The CHO Team

Rated 5 out of 5 stars

Very happy.

Delivered on time. Good quality item at very good price.

11 May 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your review, we are happy to hear that you have had a great all round experience shopping with us!

Thank you,

The CHO Team

Rated 5 out of 5 stars

Excellent shopping experience

Excellent shopping experience - would recommend and excellent value for the Boss socks and pants for men.

9 May 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your very kind review, our team work very hard to ensure that our customers have the best experience shopping with us throughout, we pride ourselves in being competitive within our markets and giving our customers the best price that we can, this is very important to us as a small family ran business!

Thank you,

The CHO Team

Rated 5 out of 5 stars

I can’t complain

I can’t complain, exactly what they said they’d do…

27 April 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave a review, we are happy to hear your feedback!

Thank you,

The CHO Team

Rated 5 out of 5 stars

Fast delivery good product

Fast delivery good product

27 April 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your review, we are happy to hear that your item arrived to you quickly! :)

Thank you,

The CHO Team

Rated 5 out of 5 stars

Great service

Great service

9 May 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your feedback, we are very happy to hear this

Thank you,

The CHO Team

Rated 5 out of 5 stars

All good

Great prices and speedy delivery, I’ve bought twice from them now.

9 May 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your review, we are happy to hear that you've chosen to purchase with us again and we hope that you continue to choose us!

Thank you,

The CHO Team

Rated 1 out of 5 stars

No parcel received

No parcel received

8 May 2026
CHO logo

Reply from CHO

Good Morning,

Looking into this I can see that this parcel was marked as delivered on the 11th May however I can see that you contacted us on the 17th to advise that you believe the parcel to be missing. We raised this with Royal Mail on Monday the 18th and they are currently investigating the matter.

For an accurate timeline on the investigation please refer to the correspondence that you have with our customer service team, once we hear from Royal Mail we will be able to advise you further and we will do this via the email thread that we have with you.

Thank you,

The CHO Team

Rated 5 out of 5 stars

Customer service

My order was delivered promptly but unfortunately didn't fit. I was able to return item and received my refund. Very professional service.

6 May 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time out of your day to leave us a review!

We are happy to hear that the item arrived quickly, we are sorry that it was not right for you on this occasion however we are happy to hear that you were able to return the item with ease, we aim to action all refunds on the day of receipt of a return and in most cases a refund will be processed within a few hours of a return being delivered to us.

We hope to hear from you again soon!

Thank you,

The CHO Team

Rated 3 out of 5 stars

Returning unwanted products was not…

Returning unwanted products was not easy or intuitive. We did eventually work it out and then the process and refunds worked very well and were quick.

5 May 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave a review, we are happy to hear that you were able to return your unwanted item and that the team were able to refund this quickly for you

Thank you,

The CHO Team

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