Chipperfield Garden Machinery Reviews 295

A very pleasant and helpful company to deal with. We ordered a reconditioned lawnmower but they later phoned to say that they didn’t have any more so were sending us a new one for the same price. Very happy with our purchase.

Not surprisingly with the evidence I had, I took to Small Claims Court, & today have received from HMPG a cheque for £1499.98 which includes Court & bailiff charges, my expenses & interest at 8%. I should have known that you get what you pay for, & my advise to anyone who might buy a Chinese ride-on, DON'T DO IT!!

I'm very happy with the product, the price and the speed of delivery.
The instruction book, however, is not a lot of help when setting it up.
Also, there is a small spring that operates the 'Shut off' switch which keeps coming off. Moving the lever 'to off' more slowly avoids this.
I would like a Service Manual if possible please.

After several calls the order was finally delivered after nearly 2 weeks. When the order arrived the whole oil bottle was spilled all over the lawnmower. It is going to take me a day to clean it now!

The wrong model was sent , I ordered the Racing Model Ride On but received the Chipperfield badged Model, I particularly asked for the racing model due to
a personal reason . In conclusion the oil bottle had split in transit and the machine was covered in oil. Colin Craven

Ordered a lawn mower and oil. Arrived within 2 days.

Competive prices, quick delivery and well informed throughout the process. Will definitely use them again.

When ordered I was told day of delivery would be advised, it was not, the courier arrived unannounced at 7.30 one morning.

Worse yet the leaf blower/sucker I bought does not come with an extension lead, you just get a 300mm length of cord with a two pin euro plug on it, when I complained I was glibly told this model does not come with an extension lead which is very far from clear in the product description. They offered an adapter to convert to three pin plug, what use is that when your extension lead drum is 300mm from the motor of the unit!!
Appalling service and completely useless product, I will never use this company again.

First, when I clicked to buy the machine, the website refused to let me. I reloaded the site twice, same result, click, nothing. So I rang the company, nice lady, got the same result from the web page, so she processed the sale manually. "You'll receive an email in a few minutes, confirming the sale", then, "It will arrive tomorrow, if not, on Thursday".. No email by next day, so I had to ring to be told it was ok, the sale has been recorded. No reason for the failed email was given. emailed on Thursday afternoon to ask if I was expecting delivery? No reply. However, the mail asking for feedback did arrive?
It's Friday and I'm still waiting for my mower.
I think three stars is generous?

Went through whole process - payment- delivery and to be told next day that item was no longer available.Just wasted time on website looking at various item prices.

I am very pleased with my ride on mower and the service received was first class. Steve (the driver/delivery man) in particular was extremely helpful and friendly. I did have a small problem with my mower, which I reported and within a day or two Steve arrived to sort it.

Still awaiting reply to my email as to whether my machine has been collected, and On its way for delivery. Now in my third day from order

Disappointed with 1st delivery. Once phoned to ask where lawnmower was after more than a week it was promptly delivered within 2 days. Lawnmower great although not used yet,but poor instructions.

If you want A decent lawnmower Shop somewhere else Had problems with mine right from the beginning with Wrong drive belt The full indicator going off all the time End keep opening which cuts the machine out

Came in about 5 days, guy showed me how to use the lawnmower. Only thing they didn't fit towbar.

My order came on time and I did email for some help with a part that I wanted I emailed the company and a very nice lady did help after calling the manufactures and the part I wanted is now on the way to me. Thanks one and all.

Item ordered and was told delivery would be within the week. I had to contact them only to be told item not yet assembled. All it required was an email to keep me informed instead of in the dark

very happy customer, really good value / good quality products, and i got a discount on top :-)