Stihl GB Reviews 133

If you’re reading this please do not waste any money on the pressure washers. The hose bursts after about 10 hours use, I’ve had 3 in the last year and they’re pathetic

Bought the Stihl 235.1 lawnmower as a kit, including the AK20 battery and charger. It arrived well packaged, but I found attaching the lower arms to the body quite difficult. The supplied Allen key had a hexagonal head to fit the screws, but it was awkward to use and kept slipping unless I applied a lot of pressure while turning. Once that part was done, the rest of the assembly was reasonably straightforward.
As you would expect from Stihl products, the plastic body felt solid and well made. I used the mower on two occasions and was really impressed with the battery performance. It handled both the front and back lawns, taking about 25 minutes in total, and still had 3 of the 4 charging lights lit afterwards.
The big problem came on the third use, when the front right-hand wheel suddenly fell off. It took me 15 minutes on my hands and knees to find a small cap clip that fitted onto the axle. I pushed it back on, but it promptly fell off again. I contacted both Ron Smith (supplier) and Stihl to report the problem. Ron Smith ordered a new clip for me, which I hope will stay on this time, although it does look like a weakness or possible design fault. After 5 days I had still heard nothing back from Stihl, which I found to be very poor customer service, so buyers should be aware.

I am new to Stihl products and recently bought a Stihl electric mower RMA 448 V direct from Stihl, just before the Easter weekend, and from ordering through to delivery the whole process went very smoothly. Unfortunately, the mower arrived damaged in transit, the cutting height lever was jammed and couldn’t be adjusted.

We contacted customer services, and Dan handled everything quickly and professionally. He arranged a replacement straight away and organised the collection of the damaged mower with no hassle at all.

Excellent communication and genuinely first-class customer service. Problems can happen during delivery, but it’s how a company responds that matters, and Stihl were outstanding throughout. Very pleased with the experience and would happily recommend them.

I am longstanding customer of STIHL, and wanted to say what a fantastic range of top quality products they have proved to be.
Mainly I have the AP range of Lawmmower, Strimmer, Hedgetrimmer and chainsaw. They have been flawless and very easy to use.
Prior to the battery kit my partner rarely would use it. Now however we share the grass cutting due to the simple starting and low noise.

Stihl 105 chipper shredder very poor. Difficult to feed material in and machine very slow cutting and prone to jamming.
Larger branches don't get pulled on but need to be constantly pushed. Any leaves on branch stop branch being pushed in. Any branch over about 20mm dia is not cut but pushed to one side of cutting disc and when about 3 similar branches are at side machine jams. Smaller loose material cannot be fed in because of cutting guards .

Excellent website - easy to navigate, swift and efficient

Ordered product on a Friday, it was delivered the following Monday, unfortunately no tracking information was provided and it was delivered to dealer rather than me due to courier error. Obviously initial communication was missing, courier made a mistake and I knew nothing until contacting customer service on the Wednesday. However very pleased with the speed of resolution by customer service and even courier explained his error when product eventually delivered to me on Friday. Overall Stihl did well to resolve the issue.

Bought a lawnmower RMA235 yesterday at Altons, assembled it, wheel clip was faulty, supposed to be pre-assembled, wheel flew off during use.

Really disappointed with my Stihl RT 5127 ZL ride-on mower. I purchased it less than three years ago and it’s only done 41 hours, yet I’ve had nothing but issues.

The battery doesn’t hold charge, belts have already snapped, and most recently the blades are intermittently not spinning at all—which makes it pretty unreliable when you actually need it. For a machine at this price point, I expected far better durability and performance.

What’s frustrating is that I did my homework before buying and chose Stihl because of their reputation for quality.

On a positive note, I also own a Stihl split shaft multi-tool with various attachments, and that has been absolutely outstanding—reliable, powerful, and exactly what I expected from the brand.

Unfortunately, my experience with the ride-on mower has been the complete opposite.

The tools provided to assemble your products are awful. If you know, you know. That rubbish Allen key.

First use of my new Stihl GHE 250 Electric Garden Shredder and it jammed feed after feed for laurel branches between 20mm and 30mm even though I removed every side shoot. Not a good start and if my call to them isn't positive I'll be arranging collection/return and I'll go back to my trusty previous brand.

Easy to find what I needed and was delivered quickly

After an eternity of umming and Rrring looking at all my options on a extendable hedge trimmer I plumbed for a Sthil Battery 86 HLA.£700 (excl battery) is trust me alot of money for me from my local Horsham dealer in Town. The very last thing I expected was a fault after only a max of 10 working hours of use. But everybody has a Sthil I saw and here I am with the industry's
No 1 dependable ?? make not working because a sensor or wiring is cutting it out on its adjustable elbow joint.
So off I have to trot with my dysfunctional Hedge trimmer.... COULD this be a reoccurring issue ? after reading some online reports....NB....so fingers crossed I maybe back to work when rectified.
Fixed by Dealer,so will report on later.

Genius company with awsome products. Buying is quick and straightforward and is delivered quickly.

Just bought a Stihl RMA248.3 cordless lawnmower. Robust, simple to adjust and just a pleasure to use. Time will tell but certainly extremely pleased with my purchase.

the updated 5 stars go to dan in customer service for listening to my concerns with professionalism concerning a past machine breakdown issue.after taking everything into consideration we agreed to disagree on certain issues out of his control.however after some (long winded persuasion) he decided to reward my long standing loyalty to the brand.the battery side of the industry is still developing massively but because it hasn't got robustness & power of the petrol equivalents its giving Stihl unwanted negative reviews.but hopefully they'll get it right.im still a fan overall.thanks dan

Easy to use website
Delivery Service was amazing

Easy to use website with competitive prices

excellent products. Fast delivery, clear website. Allows you to review order before pressing the button!