Chicherjewelry Reviews 

385
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and beautiful appearance of the products, often finding them to be first-rate. Many people appreciate the wide selection and good prices offered. The ordering process is consistently described as easy, straightforward, quick, and simple, contributing to a smooth user experience, including ease of website navigation and timely delivery. However, some customers noted difficulties with website navigation or sizing options. A few also felt that received products did not always match online descriptions, with some reporting damaged or poor quality items. Additionally, some reviewers expressed concerns about the company's operations.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful and high-quality... See more

Order

Consumers generally express satisfaction with the ordering process, describing it as quick, simple, easy, and... See more

Quality

People report positive experiences with quality, with many customers praising the beauty and appearance of... See more

Website

Clients share ambiguous opinions on the website, with some reviewers praising its ease of navigation and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a hard time finding the piece of jewelry I was searching for. I should have been able to click on it in Pinterest and it take me to that item on your site. It just took me to your site. I did... See more

Company replied

Rated 3 out of 5 stars

I ordered a beautiful sapphire choker to go with the sapphire ring and bracelet ordered previously. The order was processed and accepted. I used the 20% off that your company advertised could be used... See more

Company replied

Rated 5 out of 5 stars

I chose a ring that I loved and with your sale promotion going on I thought what a great time to order this ring. But in the process of ordering the ring I forgot to put in the size that I wanted. Y... See more

Company replied

Rated 5 out of 5 stars

I found Chicherjewelry a fantastic company to deal with. I bought some earrings from them recently, and was thrilled with the quality and appearance of them. They arrived nicely packaged and without a... See more


Company details

  1. Jewelry Store

Written by the company

Chicherjewelry is a leading online store that offers exquisite rings, earrings and necklaces are your best choices. Whether you search for a piece of fine jewelry set for a wedding or to add some sparkle and sophistication to your wardrobe. With our variety of stunning solid sterling silver designs, you’ve got something to suit yourself. Chicherjewelry Was Created to offer you the finest jewelry at a reasonable cost. It transcends everyday to the special occasion that rivals other brands on the market. ChicherJewelry is more than an accessory. It’s the embodiment of our passion, our love, and ultimately, our gift to you. Our Promise We promise our jewelry is made of lab-created sapphire and sterling silver to make the jewelry more shining and durable to wear. When working with sterling silver, we also alloy with palladium, which minimizes the allergens and helps retain true color. Details are celebrated in the complicated beadwork, filigree, and engraving that set our pieces apart. We also provide jewelry repair services. Over the years we have been working with a highly skilled local jeweler who uses only the best equipment. Also if you are interested in designing jewelry, we are happy to assist you in creating a custom piece.


Contact info

4.0

Great

TrustScore 4 out of 5

385 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(385)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Liars and thieves!!

Liars and thieves!!! The product never arrived and they didn't return the full amount. STAY AWAY!

10 June 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

All jewelry pieces are handmade, which may result in a longer production time. After we dispatch your order, we will upload the tracking number, allowing you to check the logistics status independently. It is possible that your product is still in transit. Alternatively, you may contact our customer service email at service@chicherjewelry.com, and a dedicated representative will assist you with any issues.

Rated 1 out of 5 stars

The entire website is a LIE

The entire website is a LIE. They do not accept returns. I am trying to return an item and they refuse to take it back. There website says customer pays shipping back. I understand and offered to do that and they said too bad. NO Returns . SCAM OVERSEAS SITE.. Do not buy!!

25 August 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

Thank you for your feedback. We take great pride in the quality of our products and stand behind them. While we generally do not accept returns based on personal preference, I want to help resolve this for you. Please provide your order number, and I will have our senior support team contact you directly to review your case.

Rated 4 out of 5 stars

When you find something but don’t save…

When you find something but don’t save or purchase it, it’s difficult to find again!

6 July 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

You can login to our website and add the items to your wish list. Then you can find them in the list. If there's any question about making your order, pls contact our customer service at service@chicherjewelry.com.

Rated 1 out of 5 stars

Where is my order

Where is my order? I have waited several weeks and havent got a tracking number, and no response on my emails asking for it. where is my order? Send it immideately.
Order CH23696

4 July 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

Sorry for the late reply! We've forwarded your question to our customer service. Pls check your inbox or spam folder. Thank you

Rated 1 out of 5 stars

Do not buy from this company, CON

Do not buy from this company I have waited over a month to get items which are still not made and still not delivered I've tried to cancel 2 items which is part of my order because it's taken so long to be told we will bill you 30% for cancellation.

I think waiting a month and still not having the full delivery I should be able to cancel the undelivered items without penalty.

CON!

Please report issues to the Better Business Bureau, the more cases that are raised the more awareness they will have of this company.

5 June 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

We sincerely apologize for your long wait! The two items are were pending shipment caused by their complex handicraft. One of them has been finished. If you still want to cancel them, pls contact our customer service and the refund will be processed. Thank you!

Rated 1 out of 5 stars

I bought a necklace online

I bought a necklace online. I paid for expedited shipping. I ordered the necklace on May 18 and It did not arrive even with the expedited shipping until June 16. When I try to return it, they have insisted on extraordinarily complicated pictures being taken for reasons that do not seem to need to be self evident or keeping with normal business practices. The necklace had to be measured before it could be returned. They needed to be a photo of the outside label of the plastic bag that includes the necklace. It seems like these people are complete and utter crooks. I rate them as a one, but I would give them a zero if such a score available. The necklace is a poor quality. It is clunky and doesn’t feel like quality jewelry on your neck. In order to get a return label you have to email them and they write you insulting and overly personal responses.

1 July 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

We're sorry to hear about your experience. Please note:

Your order was shipped via express delivery.
As each silver jewelry piece is handcrafted, complex designs may take 7-18 days for production.
For returns, clear photos are required for verification. Once confirmed, we'll proceed accordingly.

Additionally, the necklace you ordered is designed for special occasions rather than daily wear. To ensure a better fit next time, we recommend checking style descriptions before placing an order.

We appreciate your understanding and hope to serve you better in the future.

Rated 5 out of 5 stars

I can't wait to receive the "hand ring"…

I can't wait to receive the "hand ring" I ordered as it is so unique; however, I inquired about the 3 stacked rings shown with the "hand ring" and never received a response. I would have purchased them as well but couldn't find them on the website.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

The website is easy navigate and the Jewelry Spectacular

The website is easy navigate. I have received a few pieces from chicherjewelry and they look exactly as shown and that is not true for many jewelry places. I keep coming back for more. The price is affordable and when you get what you bought it will be drop dead gorgeous

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Avoid ChicherJewelry at All Costs – What They’re Selling Isn’t Jewelry, It’s a Joke you’re considering buying from…

If you’re considering buying from ChicherJewelry, do yourself, and your wallet, a favor and don’t. The item we ordered was advertised as high-quality, elegant jewelry, priced north of $100. What we received looked like something out of a $5 claw machine. I’m being generous, at least the claw machine gives you a thrill.
The so-called "jewelry" was cheap, plastic-feeling, lightweight, and embarrassingly poor in finish and craftsmanship. It had all the luxury appeal of costume jewelry from a gas station clearance bin. Frankly, it felt like a cruel prank disguised as a premium purchase.
We returned it promptly, expecting the bare minimum: a full refund. Most reputable sellers offer that when a customer isn't satisfied. Not ChicherJewelry. They offered us an insulting partial refund ($28 on a $111 purchase), as if that would somehow make up for receiving knockoff junk that wouldn’t pass muster at a flea market.
But the real comedy (and tragedy) came in the form of the time suck that followed. We went through weeks of back-and-forth, uploading evidence, tracking shipping, writing statements—enough effort to qualify for a law school externship. At one point, we were practically begging PayPal to get involved.
And PayPal? Initially, they sided with the seller. Why? Because apparently the item "matched the description", which only makes sense if the listing described it as "shiny, unwearable garbage made to disappoint."
Thankfully, after escalating the issue and spending more time arguing than it took to file our taxes, PayPal finally saw the light. We received a $100 voucher, which helped offset the financial hit. But let’s be honest, we’ll never get back the hours of our lives wasted dealing with this.
If you enjoy throwing money away, feeling scammed, and spending your nights drafting appeals to customer service reps, ChicherJewelry is perfect for you. But if you expect decent customer service, honest product listings, and even a hint of quality, run the other direction.
Final Verdict:
🚫 Trash product
🚫 Worse customer service
🚫 Time you’ll never get back
💡 Buyer Beware. Seriously.

16 March 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

Please refrain from spreading rumors. If you have any objections to the negotiation results, you are welcome to appeal to our customer service team. We will do our best to solve your problems and ensure your satisfaction. Thank you.

Rated 1 out of 5 stars

I cancelled my order because instead of…

I cancelled my order because instead of the 4 installments you offered I was charged the full amount. I demanded a refund and you have ghosted me.
I would not recommend you!!
UPDATE:
Your response is baloney and you know that. PayPal confirmed that you never made any attempt to process an installment payment, you just ran the full amount.
PayPal does not control merchant installment plans, only the merchants do so again, you are dishonest and consumers should beware. Additionally, I never received anything in spite of you providing a tracking number that you clearly manufactured. My bank is reversing the charges and I have alerted FaceBook about your scams.

11 June 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

Sorry for the bad experience! Regarding your unsuccessful attempt to use PayPal installment payments, we've previously explained that PayPal's installment service is a buyer-specific product based on various buyer ratings. If the PayPal system determines that a buyer is eligible after detection, he can only see the installment option on the product page after selecting PayPal for payment and logging into his PayPal account. If the buyer is deemed ineligible by the PayPal system, he will not see the installment option when logging into his account to prepare for payment. For specific details, you may contact PayPal for confirmation. We have no reason to defraud customers in terms of payment methods. Thank you for your understanding!

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