I had a hard time finding the piece of jewelry I was searching for. I should have been able to click on it in Pinterest and it take me to that item on your site. It just took me to your site. I did... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered a beautiful sapphire choker to go with the sapphire ring and bracelet ordered previously. The order was processed and accepted. I used the 20% off that your company advertised could be used... See more
Company replied
I chose a ring that I loved and with your sale promotion going on I thought what a great time to order this ring. But in the process of ordering the ring I forgot to put in the size that I wanted. Y... See more
Company replied
I found Chicherjewelry a fantastic company to deal with. I bought some earrings from them recently, and was thrilled with the quality and appearance of them. They arrived nicely packaged and without a... See more
Company details
Written by the company
Chicherjewelry is a leading online store that offers exquisite rings, earrings and necklaces are your best choices. Whether you search for a piece of fine jewelry set for a wedding or to add some sparkle and sophistication to your wardrobe. With our variety of stunning solid sterling silver designs, you’ve got something to suit yourself. Chicherjewelry Was Created to offer you the finest jewelry at a reasonable cost. It transcends everyday to the special occasion that rivals other brands on the market. ChicherJewelry is more than an accessory. It’s the embodiment of our passion, our love, and ultimately, our gift to you. Our Promise We promise our jewelry is made of lab-created sapphire and sterling silver to make the jewelry more shining and durable to wear. When working with sterling silver, we also alloy with palladium, which minimizes the allergens and helps retain true color. Details are celebrated in the complicated beadwork, filigree, and engraving that set our pieces apart. We also provide jewelry repair services. Over the years we have been working with a highly skilled local jeweler who uses only the best equipment. Also if you are interested in designing jewelry, we are happy to assist you in creating a custom piece.
Contact info
4.0
Great
385 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great selection
Great selection, good prices, easy to order. Excellent
communication between buyer and seller.
16 December 2025
Unprompted review
The easy way to order and the beauty of…
The easy way to order and the beauty of the items.
10 December 2025
Unprompted review
You offer some very pretty jewelry.
You offer some very pretty jewelry.
8 December 2025
Unprompted review
Very easy to get through
Ordering was so easy and fast would not have any problems ordering again
5 December 2025
Unprompted review
Easy to navegate
28 November 2025
Unprompted review
Reply from Chicherjewelry
Please provide me with your order number. A dedicated customer service agent will contact you shortly.
Choosing and purchasing
Obviously to date my experience is choosing a gift which was very easy, however as my grandmother use to say 'the proof is in the pudding'. I hope it's a good as dealing onine
25 November 2025
Unprompted review
No problems.
22 November 2025
Unprompted review
Easy to order and satisfied with…
Easy to order and satisfied with previous orders.
22 November 2025
Unprompted review
Love those rings
I really enjoyed looking at all the jewelry and I bought a beauty.
19 November 2025
Unprompted review
I ordered a beautiful sapphire choker …
I ordered a beautiful sapphire choker to go with the sapphire ring and bracelet ordered previously. The order was processed and accepted. I used the 20% off that your company advertised could be used for any item. I get an email (automated I’m sure) at a little after 1:00 AM saying that I could not use that discount code. The choker has been paid for already and shows up on my credit card as a purchase , yet this 1:00 in the morning email did not explain to me what needed to be done to fix this issue. All of this is for my wife to wear at our son’s upcoming wedding so I need this to be rectified ASAP.
18 November 2025
Unprompted review
Reply from Chicherjewelry
It is highly likely that you had already used a coupon when you made the payment, and the amount you paid was also the discounted price. If you have any concerns, you can send your order number and a screenshot of the email to our customer service at service@chicherjewelry.com, and a dedicated agent will answer your questions.
To order the product was very easy
To order the product was very easy. It looks great, but I really know how long the shipping will take. And when I actually get the product in my hand, that’s when I really be able to tell if I’m satisfied or not but so far it’s been a five star experience.
18 November 2025
Unprompted review
Use extreme caution on customer service and returns
Emails sent were not received due to their 'server'. Left me blind on what to due next. Requested return authorization and directions for how to return for product. /the ring was impressice but was a duplicatr of a previous order. Chicher Jewelry WAS NOT cooperate or helpful in any way. Use this company in CHINA if you research ALL their policies and order at your own risk. Have TWO beautiful rings and not enought fingers to put these on. I have unsubcribed from this company due to their sleasy practices
19 October 2025
Unprompted review
Reply from Chicherjewelry
Thank you for your order. We’ve confirmed that you placed an order for three rings at our store, and the items have been shipped as requested without any quality issues. Since these are handmade custom pieces, it’s generally difficult for us to accept returns or refunds for personal reasons. Additionally, we did not receive any email from you requesting to cancel the order before shipment. However, as a gesture of goodwill, we would like to offer you a partial refund or a no-threshold coupon as compensation. Please contact our customer service team to claim this offer.
First time buyer!
I will be happy to share more once I receive my order. Looking forward to receiving it.
10 November 2025
Unprompted review
Product is fantastic
Product is fantastic, I actually ordered again, but delivery is a problem, take 2 months to receive an order
5 November 2025
Unprompted review
God bless Chicherjewlry They sent me a…
God bless Chicherjewlry They sent me a beautiful butterfly bracelet I thought they hadn’t but I just found it I pray that they can forgive me I had given them a bad review but I would like to rectify this I bought a beautiful ring from them It’s a tear shaped ring It’s gorgeous Happy Halloween
31 October 2025
Unprompted review
There was a mix up in the size of the ring.
There was a mix up in the size of the ring. You told me to keep the ring that had the wrong size and you would ship the correct size. You did ship the correct size. However you charged me for both rings.
15 October 2025
Unprompted review
Reply from Chicherjewelry
Thank you for your feedback. We’ve checked your orders CH27565 and CH25643, and the ring sizes shipped were US Size 6 and 5.75, exactly as you placed in the orders. If you need further assistance, please send your order number, the size you’d like to exchange for, or any other details to service@chicherjewelry.com. Our professional customer service team will help resolve this for you.
Lie about their exchange policy
I wanted to exchange a ring to go one size down - the ring that I ordered was too large for me. Their website offers a one-time exchange policy within 60 days from the purchase.
However, their Service Team says that they cannot exchange an item for me (without the explanation of the reason), although I'm ok to pay the shipping rates.
IMO, it's unacceptable to lie to customers, and to avoid providing the service which you publicly promise.
Although the ring itself looks beautiful, but I cannot wear it.
23 October 2025
Unprompted review
Reply from Chicherjewelry
Thank you for sharing your feedback, and we sincerely apologize for any frustration this situation has caused. We’d like to clarify a few points to ensure transparency.
Our exchange policy is designed to be customer-friendly, allowing one-time exchanges within 60 days of purchase, as stated on our website. In your case, however, our records indicate that you initially contacted us stating the ring was too small, while the order was placed exactly according to the size you selected. The rings are manufactured to match the specifications provided at the time of purchase, and we confirmed that the item shipped was the correct size as ordered.
Despite this, and as a gesture of goodwill, our service team offered a partial refund to help resolve the issue. We regret that this solution was not acceptable to you.
We always strive to honor our policies and treat every customer with fairness. Should you have further questions or wish to discuss this matter again, please feel free to reach out to us directly. We’re here to help.
5 star worthy
So far my experience is worthy of 5 star. Next is receiving my ring and it looking like a million bucks! Then I will write another rating.😊
22 October 2025
Unprompted review
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