Slow delivery. A nice T shirt, but too small, despite being a 2 xxl, my standard size for every other garment. Nice enough, but not sufficient for me to repeat order
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Recently, I purchased a cordless Car Vacuum High Power 13000Pa/30AW, but it started smoking and malfunctioned immediately after turning it on. I reported this serious defect and requested either a ful... See more
I ordered some fleece type tights leggings that look like real skin under tights.. it took weeks for them to come, when the arrived they were very small, I complained to customer services who quickly... See more
Ordered the heart shaped friendship ornament. Sadly it did not suit my needs but customer services were super helpful and arranged a prompt refund. Very impressed with how they dealt with the issue.
Company replied
2.7
Poor
222 reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Defect cordless car vacuum and a slow refund
Recently, I purchased a cordless Car Vacuum High Power 13000Pa/30AW, but it started smoking and malfunctioned immediately after turning it on. I reported this serious defect and requested either a full refund or a replacement, but was only offered a partial refund with no clear explanation. I contacted customer service multiple times, with Kayee being the second representative I spoke with, and she promised the remaining refund on Nov 13, 2025, but it did not happen. After further follow-ups on 11/19 and 11/23, I still didn't receive a reply. Please refer to the email threads for Order #RUV9720. (2nd update on 11/25/2025) After two more follow-up emails, the second half of the refund was finally received. This experience was not satisfactory and I do not recommend this product.
17 January 2026
Great tights/leggings
Great tights/leggings. Great look and sizing. Really warm and cosy fleece lining, for the winter months.
22 December 2025
Unprompted review
Msg says I've received this item
Msg says I've received this item. I HAVE NOT RECEIVED IT
21 January 2026
Unprompted review
Reply from Chic Lucky
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@chic-lucky.com). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
Refund Procedure
Ordered 2 dresses size 10/12 as per size guide. They are much too big and I have tried to email as per guidelines to find out the returns address
Have emailed twice without success and after reading similar reviews about how difficult it is to receive a refund I assume I will not be able to get a refund
Will definitely not use your site again and would urge others not to do so
Since the review has been published on Trust Pilot I have received a grovelling reply to the review stating that if I email them to the address I have already sent emails to they will respond. They already have my details and I believe their attempt at an apology is not for my benefit but just so that they appear to be resolving the situation - which they are not
Have subsequently emailed as per their instructions and still no satisfactory response regarding a refund. They clearly have no intention of sorting this issue out.
Again anyone reading this I would urge you not to order from this company
21 January 2026
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@chic-lucky.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
I bought the tights with tummy control…
I bought the tights with tummy control and fur and I can tell you are onather level. Good quality and rezistance. I bought second time as well. They won't last if you go on the gras and you ought them up.
25 December 2025
Unprompted review
Reply from Chic Lucky
Dear Customer,Thanks for sharing your experience. We’re sorry your order didn’t turn out as expected. Our support team is here to help, so please drop them an email at service@chic-lucky.com with your details. We’ll sort this out for you as soon as possible. Have a great day!
Very disappointed
Very disappointed. Cheaply made, was not £40.00 original price. Cheap material, poor fitting, came apart 3 day. Do not recommend
13 January 2026
Unprompted review
Reply from Chic Lucky
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@chic-lucky.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Absolutely terrible
Terrible bra, unlike advertised, just some very cheap crap that wouldn’t hold anything up.
6 January 2026
Unprompted review
Reply from Chic Lucky
Dear Customer,
Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@chic-lucky.com, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
Arrived quickly and well packed but…
Arrived quickly and well packed but the quality was poor. Nothing like what was advertised.
1 January 2026
Unprompted review
Reply from Chic Lucky
Dear Customer,we take your feedback seriously and apologize for any disappointment. If you feel the item didn’t match the description, please send your details to our support team at service@chic-lucky.com. Our team will evaluate your case and work towards a satisfactory resolution.
Awful
Material is rubbish and sizing is completely wrong. Straps feel so flimsy like they will snap and my boobs sit lower than when in a normal bra, do not recommend
2 January 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, Thanks for letting us know about your experience. We’re sorry the product didn’t match what was shown. Our support team is ready to help, so please email them at service@chic-lucky.comwith your order details. We’ll get this sorted out for you.
Great product
Great product! It feels really comfortable and looks very natural. my legs look like a normal pair of thighs. They’re warm, cosy, and feel lovely to wear.”
20 January 2026
Unprompted review
Massive Disappointment
Package arrived but what a disappoint- elastic bands in the cubes were ALL to big or degraded and not one of the boxes popped out - what a complete waste of money abd time !!
25 December 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@chic-lucky.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Chic-Lucky not jelly bras
Bought via a Facebook advert, describing the product as the viral jelly bras. They are soft but not jelly bras at all. O support and tiny cups. I can’t find anyway to contact them to start a return
17 January 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@chic-lucky.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Cheap crap
Cheap crap, its brought from sites like temu and sold for more money.
17 January 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you very much for taking the time to provide feedback.
First, please allow us to sincerely apologize for this – whatever the reason, we are deeply saddened by your unpleasant experience. We firmly believe that integrity and customer satisfaction are the foundation of our business. Therefore, we take your situation very seriously and wish to investigate and resolve it for you immediately.
To resolve this issue as quickly as possible, we kindly request that you send your order information and relevant screenshots to our customer service email address: service@chic-lucky.com. Our professional service team will contact you within 24 hours of receiving your message and provide you with a reasonable solution.
Thank you again for your honest feedback. We look forward to your contact and will do our utmost to ensure you feel our sincerity and the changes we make.
Waste of money
Long delivery. Got 2 x bra's that are meant to smooth, cover back fat etc. They were awful. Cheap, badly made and big lumps in the cups.
17 January 2026
Unprompted review
Reply from Chic Lucky
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for both the extended delivery time and that the product performance did not meet the promised expectations. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at service@chic-lucky.comwith your order number. We are ready to assist you with suitable solution.
Thank you for your patience and the opportunity to address this.
Bra - DO NOT BUY
Truly rubbish product. I bought one of the bras and it’s REALLY bad quality. The material is cheap and sweaty, the tailoring is appalling and nothing like the advert. The sizing was insanely bad. I’ve tried to return it, but obviously I can’t contact the company and I’m just going to have to suck it up. DO NOT BUY.
12 January 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@chic-lucky.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Feels like a scam...
Ordered 2 bras after seeing adverts on social media. Checked the photos in the advert and the measurement chart and selected the 2 sizes that would cover my usual bra size (one my proper size and the other still my size but a larger one just to make sure it would definitely cover me)
Alas, this small, bit of material does not cover even half a breast haha. 0 support either, honestly, what breast it did cover it just mushed up to a flat pancake. And the straps....on the photos it shows the thick material, but its a tiny tiny elasticated strap that is attached with a hook which comes undone, and honestly if I had tried it on for a few more minutes would have just snapped from lack of stitching.
I placed this "Bra" inside one of my usual bras for size and its laughable.
Honestly it just looks and feels like a £1 bra you get off Temu that maybe you would buy as a throw-away maybe if you was staying in hospital, and maybe if you was a petite A cup. Definitely not for anyone a C cup and above.... or anyone larger than a size 10 (UK)
7 January 2026
Unprompted review
Reply from Chic Lucky
Dear valued customer, thank you for taking the time to provide us with your valuable feedback.
We sincerely apologize for your unpleasant experience and fully understand your disappointment and dissatisfaction. We highly value your feedback and sincerely hope to have the opportunity to resolve this matter for you.
Please send the details of your situation and relevant information to our customer service email address: service@chic-lucky.com. Our professional customer service team will do their best to resolve the issue within 24 hours of receiving your email. We sincerely hope to compensate for the inconvenience this has caused you, and thank you again for your patience and understanding.
We hope to receive your understanding and have the opportunity to provide you with satisfactory service again.
Never received my order
Never received my order. No attempts at contact replied to. Ordered 12.12.25 still not received and no refund.
12 December 2025
Unprompted review
Reply from Chic Lucky
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@chic-lucky.com. Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
Very poor quality - don’t buy!
Very poor quality item that doesn’t look like the advert. I feel like a fool for buying something from a Facebook advert!
5 January 2026
Unprompted review
Reply from Chic Lucky
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@chic-lucky.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
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