Slow delivery. A nice T shirt, but too small, despite being a 2 xxl, my standard size for every other garment. Nice enough, but not sufficient for me to repeat order
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Recently, I purchased a cordless Car Vacuum High Power 13000Pa/30AW, but it started smoking and malfunctioned immediately after turning it on. I reported this serious defect and requested either a ful... See more
I ordered some fleece type tights leggings that look like real skin under tights.. it took weeks for them to come, when the arrived they were very small, I complained to customer services who quickly... See more
Ordered the heart shaped friendship ornament. Sadly it did not suit my needs but customer services were super helpful and arranged a prompt refund. Very impressed with how they dealt with the issue.
Company replied
2.7
Poor
222 reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
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I received my savings box when putting…
I received my savings box when putting it together there was one side missing so absolutely no good 😌
27 February 2026
Unprompted review
Parcel never arrived…
Never shop from this company I ordered 14 days ago evri obviously lost parcel I'm trying to get a refund but they are totally ignoring e mails and when they do reply they keep telling me to wait yet another 5 days will never shop here again and advise people to do the same
11 February 2026
Unprompted review
Reply from Chic Lucky
Dear Customer,
Thank you for your feedback. We sincerely apologize for the delay and the disappointment caused. Your case has been prioritized, and we will resolve it promptly.
If the item hasn’t arrived, please contact our after-sales team via email: service@chic-lucky.com . Our team will provide a solution within 24 hours. Thank you for giving us a chance to make things right.
Very slow for the dress 👗 I ordered to…
Very slow for the dress 👗 I ordered to arrive.
When it finally did last Monday, I didn't like it. Not as flattering as in the photo. I emailed them twice since asking how I can return the dress & get a refund.
NO reply!!!
Very ANNOYING
16 February 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@chic-lucky.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
I would give 0 stars if I could
I would give 0 stars if I could. Order paid for on my half but never received. I emailed them at least 5 times and not even 1 reply. Absolute scam company. AVOID AVOID AVOID.
16 February 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you very much for your feedback. We sincerely apologize that you have paid for your order but never received it, and that we failed to reply to your emails even after you contacted us multiple times. We fully understand how angry and disappointed you are, and we deeply regret this terrible experience. Please send your order details to our customer service email: service@chic-lucky.com , and our team will urgently investigate your case and provide a full and fair solution within 24 hours. We are truly sorry for the frustration we have caused you.
My wife’s loves her hoody
My wife’s loves her hoody, it’s warm well made and fits well.
Purchasing was easy and fast; it was so good I have just ordered another one!
If there is one minor issue- it’s the delivery time; apart from that great experience
10 December 2025
Unprompted review
Cheap copies, not as described - fake goods!
Bras sent are not those shown and advertised on their website.
They are cheap copies, not fit for purpose, complete rip off.
Complained and was offered a discount as it's expensive to return - I refused and warned I would do a chargeback. Refund in full was given.
30 January 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@chic-lucky.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Not happy with this company at all
Not happy with this company at all, ordered product 6 weeks before Christmas, arrived after Christmas, had to go out and buy other products to cover what I bought
11 February 2026
Unprompted review
Reply from Chic Lucky
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for both the extended delivery time and that the product performance did not meet the promised expectations. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at service@chic-lucky.com with your order number. We are ready to assist you with suitable solution.
Thank you for your patience and the opportunity to address this.
The product I ordered is good quality…
The product I ordered is good quality and exactly like the picture online. The service was quick. I would recommend to others and order again. Thank you
15 December 2025
Unprompted review
I ordered some fleece type tights…
I ordered some fleece type tights leggings that look like real skin under tights.. it took weeks for them to come, when the arrived they were very small, I complained to customer services who quickly rectified the matter, sent me some in the correct size (they look great) and I gave the smaller ones to a good friend. I will be giving them another chance in the future.
11 December 2025
Unprompted review
What a beautiful created gift you have…
What a beautiful created gift you have made. The recipient was emotionally touch with the gift
Chic Lucky is a great business where they support unique businesses with gifts
15 December 2025
Unprompted review
Ordered my hoodie love it
Ordered my hoodie love it. So comfortable and as described.
2 December 2025
Unprompted review
A very helpful lady helped and advised…
A very helpful lady helped and advised us and she was nothing but curious and delightful throughout
28 January 2026
Unprompted review
No response form Customer Service
I received my item (Dress) that is not suitable. I contact Chic- Lucky on 30/01/26 and despite sending chaser emails, I have had no response!!
I just want to return for a refund ASAP
30 January 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@chic-lucky.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
I bought 2 for my Daughter and wife
I bought 2 for my Daughter and wife.
They are lovely 👌😃
5 January 2026
Unprompted review
Great customer service
Great customer service. The lined tights a great quality and the feet part is not lined- so no sweaty feet or shoes not fitting. The only thing to bear in mind is that the tan colour is deeper than I expected. Lovely tummy control and fit seems true to size.
2 February 2026
Unprompted review
I ordered a Christmas present and I…
I ordered a Christmas present and I received it. As ordered and in good order.
21 November 2025
Unprompted review
Quality Epsom ink
Web site is so easy to use and with excellent good supply of Epsom inks. A really fast turnaround, thanks all.
2 February 2026
Unprompted review
If I could give them 0 stars I would
If I could give them 0 stars I would! Awful bra, the sizing is all wrong, there’s no support and it didn’t even hold my breasts! Absolutely nothing like it was advertised
31 January 2026
Unprompted review
Reply from Chic Lucky
Dear Customer,
Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@chic-lucky.com , and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
Absolutely awful company
Very slow delivery of 2 dresses. When they arrived they were not suitable and really awful material. I have tried numerous times to get help to return the dresses but all I get is an email saying that they are sorry the parcel hasn't arrived!!! I have the parcel!!!! Absolutely awful.... DO NOT USE! .......and for chic lucky my order number is ORDER #ICL118420 I will be taking this further !
28 January 2026
Unprompted review
Reply from Chic Lucky
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@chic-lucky.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Items were wayyyyyyy too small
Items were wayyyyyyy too small. No way it measures a 38DD - more like a 30B no easy way to return. Should have checked reviews.
27 January 2026
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@chic-lucky.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
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